Round Table Pizza

This location is the worst even!!! Placed an online and some how they cancelled my order because they didn’t have pizza I ordered. Said they called my phone but didn’t. Waited for 2 hours for them not to deliver 1 pizza. Worst customer service!

So I’m from sacramento, ca went out to Hayward this past weekend on 2÷19÷2016 to visit a friend they stay around the corner from this round table so I stop by there before I got settled in at my friends apartment so I walk in actually pretty impressed on the set up inside the place it was nice so I ordered I believe a small pizza it came out to $ 15.39 still got receipt by the way so we got our food sat down noticed Nat’s flying around our food kinda disgusting having bugs around our food so we by passed that n then I grab a slice grab the cheese shaker and put cheese on my pizza but before I took a bite the Nat’s were to much so we moved table which was only like 2 tables behind me were we were sitting at so while we were moving I noticed a damn Nat fly inside the cheese shaker it’s self like inside of it flying around I was so disgusted like I used that cheese on my pizza right now so I was pretty pissed off and annoyed so I told the manager at the time n he said OK will make u 2 new slices like no your going to make me a hole new pizza so he was in the process of making me a new one but I stop them cause I couldn’t stand being around all these bugs flying around it grossed me the hell out so I went up to the counter asked for a refund n told them never mind about the pizza I want my money back even after all the bugs I was still being calm about it so they void it gave me 1 receipt back showing they put it back on my card the lady told me it will take 3 – 4 days for me to get my money back on my card so today is 2÷26÷2016 7days after a whole week n I still haven’t gotten a refund so I called them yesterday ²⁄₂₅ cause she told me if it hasn’t been on ur card then call so I did spoke to a so call manager at the time which I think it’s bs so any ways I explained to him what happened so he was asking for a account number on this receipt I got there is no damn account number n I kept telling him that he started to raise his voice being rude telling me with out that number I can’t refund your money so your going to have to call your bank n report a fraud lol are u kidding me right now so of course ima treat him the way I was being treated so I kept giving him 2 other numbers that are on the receipt which is the ref # and approval # n nothing he said he can’t find it n those aren’t the right number pretty much saying I’m a liar so I started to get very frustrated with him n told him I don’t need to lie I got the receipt Infront of me n offered to send him a picture of it sense he thinks I’m lying to him so he gave me this email which I think was bs to send him a picture of it n he will call me back when he received it so I sent him a picture to that email which I still got never got a call back from him so I called corporate the lady was nice took my info made a report n was expecting a call back or something n never got one so it’s like wtf u no OK the refund is only $ 15 not a big deal n to have fly’s in my food to is nasty as hell it all comes down to the principal of the hole thing u no so I hope no one goes thru what I went thru with this round table I highly recommend no one to eat there until they get there bugs under control n get more respectful employees and I love round table but after this I will never be going to a round table again n will never use a damn cheese shaker again thanks for reading n hope this helps n thank god for not throwing away my receipt

Having some friends over and wanted the heart shaped pizza from Roundtable (that as Valentine’s as we get): 1) extra 30 min delivery time on top of a 50 min delivery 2) try calling to find out where it’s at and put on hold twice, the pizza arrived before they picked up our hold again at 13 min hold time 3) I asked the driver if they were busy, he said no 4) open the box, and this is not a heart shaped pizza 5) for shits and giggles we decided to stay on hold to see when they would actually pick up, 21.5 minutes we were on hold waiting 6) the lady taking our call was laughing, total time on the phone 24 mins! It just became comical when the food delivered before they picked up the phone again. We are supposedly getting a call back «later on» from someone else according to Mary.

Worst experience ever! After driving for 2 hours, I stopped at this Rountable to feed my kids. They were a little busy, but nothing out of the ordinary for a pizza joint on football Sunday. I ordered a small pizza and was told it would be 15 min. After 20 – 25 minutes I went to check on our pizza and they didn’t have it. I was never told if it was given away or not made. Which at that point didn’t matter, what would of been nice is a «Sorry!» Horrible Service! Not even 1 star worthy.

We’ve been ordering from this location for years — always delivery with no problem. They must have changed management because the last two orders have taken so long to arrive that we have cancelled the orders. The first took two hours — multiple calls to the store resulted in hearing «he’s on his way», «he’s delivering other pizzas», and «the driver got lost.»
We only live one mile away from the store!
The last one was not delivered in 90 minutes and we were on the phone when it finally did arrive. Same excuses — «he left 15 minutes ago» (which means he left at the time the pizza was due to ARRIVE) and «he’s got a delivery before you.» Also, asked for the owners number — we were given the wrong phone number. Asked for the manager on duty, and was told there WAS no manager on duty.
Will not order from this location again. Ever.

The worst in customer service & delivers minorly warm to cold pizza. Will never use this place again. Don’t care about customer service. When they screw up they say, «and it will be delivered hot too.» Ugh, shouldn’t your pizza always be hot? This place can’t check their internet orders, so I end up having to wait two hours for my pizza, no discount after their screw up either. And «oh you’ll get it hot too» is supposed to be a bonus. Idiots! It’s supposed to be always hot when you get it. This is the last time I use this Round Table, I’ll get in my car and drive over to the Amador location and pick up my pizza from a place that knows how to give good service.

I’ve been coming here since the 80’s. This is the 3^rd time I’ve ordered on line, left my house when they said it would be ready. Waited 20 minutes at the restaurant because my order had not been started yet… I will not be back…

After a long day and didn’t feel like cooking me and my daughter came in for some good ol pizza.
I met Jose the cashier and George his buddy. Jose was able to use my coupon for 3 dollars off my pizza which made me even more glad I came in.
They were so nice and up beat it actually made my night a little less stressed.
Thanks guys for the great pizza and hot wings and can’t wait to see the remodel.

Its been 7 days since I posted my last review of this place. Tonight took the cake. There are no words to explain the sheer craziness of what happened this evening. After everything that went wrong with my previous order I figured I would cash in on the free pizza I was owed. Around 7:30pm I called in a Maui Zaui Supreme which includes ham, bacon, pineapple, red onion, green onion, tomatoes, pepperoni and your choice of sweet Polynesian sauce or classic marinara. I asked for marinara no tomatoes. Mind you the manager wrote a note on my account specifying what I wanted. WHY IN THE HOLY HELL DID THEY MESS MY ORDER UP AGAIN!!! I took the high road and waited another 20 minutes because my family can’t stomach the sweetness of the Polynesian sauce and pineapple. And I wanted the manger and his staff to understand that we were not trying to get over on them.
While I waited and their manager was watching these idiots made my pizza wrong AGAIN. What in the world do I have to do to get the pizza that I want!!! Every 7 days they have the opportunity to get this right and the screw it everytime. The SWEET piece of this story is that I got to observe the manager flip out and ask why in the F word can’t you guys make this pizza right. Next week I’m ordering a FREE pepperoni pizza and I’m done with place for good. Ugh!
WORST SERVICE EVER!!! Wish I could give this place zero stars. The night staff need to go school for customer service. This is the 3^rd time we’ve received an incorrect pizza. Each time I call ahead to ask for a Maui Zaui Supreme with no tomatoes and they keep leaving off the pepperoni. Itzel has the audacity to blame us. She said and I quote «the person who took thw order said he didnt understand you thwn she flipped the svipt by sayung oh no it automatically comes with chili sauce instead of marinara. The stores new policy is that we can only give you 50% off your next order. » I could go on and on. This establishment should get a whole new staff and make sure the person answering the phone understands ENGLISH. To be perfectly honest I know he understood beacause the fool repeated my order back to me.
My recommendation is if you want a pizza you’d be better off getting a $ 5 Hot N Ready pizza from Little Cesars. They suck!!!

Service sucks… period…a bunch of employees, watching tv and chillin smdh had a little old lady in there doing the majority of the work. Not to mention they got our order wrong twice! Even if the location is close, the service isn’t worth the non effort it took to get there. Will drive the extra 15 mins next time…

My family has used this location for Pizza for many years. Service has been OK until recent. Don’t know if it change management or what
My wife and I went on a weeks vacation. Return yesterday and order a pizza. It took over an hour but we expected that. When we got the pizza it was a little cold. But the main think was the or order was wrong. They forgot to bring the Marinara sauce for the bread sticks. The wife called to place and complained after being put on hold for a while the manager picked up the phone.
He refused to give his name only that he was the manager
He was very rude. Basically he said we did not order enough from her phone for him to be concern. We order from different phones all the time.
Pizza is nothing special. Service is terrible and management is rude.
Do not use the Round table on foothill blvd in Hayward, Ca.

A decent size restaurant filled with tables, a TV, games and nice employees. Never too busy and they close too early. They are pretty efficient and I choose Round Tables Pizza over a lot of other franchises.

I would give no starts but have to give one places is nasty and dirty don’t waste your time or money.

My car battery was dead and one of the workers there was nice enough to help me out during his break. He was extremely helpful and gave me extra advise.

So I did a order over the phone the girl that had took my order seemed as if she was in a rush, had to repeat and repeat over and over my address as well as my order. If you get paid hourly you should be treating your customers with the up most respect by listening because you get paid for it. This place needs a new staff or just training on manors.

This place is nice it has the old pizza place feel. I had ordered online and went in to pick up my my pizza. Its run by younger people or maybe it was just the time. and it wasn’t very organized they had messed up my pizza but they did give me a size bigger for having to wait. The place overall is nice the people are nice the food is great but they just have a difficult time managing multiple guests at once. I live down the street so I’ll be back.

If you are planning to order your pizza for «Delivery» make sure you order it in the morning and maybe, just maybe, you might get it by 2:00pm.
When I visited my sister in Hayward I had the unfortunate circumstances of dealing with Round Table Pizza/​Foothill by waiting 2 hours with a price of $ 30 plus… pretty expensive for a large combination; it must have been the secret sauce.
RTP in Honolulu (which has a higher cost of living) doesn’t even charged $ 30 for the same selection. Round Table Pizza/​Foothill Is either poorly manage or management is just poorly capital manage… that they have to over-​charged their customers.

This is our Go To Pizza, we are very high maintenance customers because we always have to substitute olive oil in place of sauce and we like extra, extra, extra crispy crust… The guys went out of their way last night to make our pizza perfect (they had to run it through 3 times to get the crispiness we were looking for)… Other places have been very resistant to meeting these needs, but not the Foothill crew… They were really helpful and pleasant, Top notch Customer Service and a super delicious pizza…

Round Table Pizza is one of my all time favorite pizzerias. I have been placing orders here for more than 5 years. The pizza, garlic twists and wings do not disappoint! The Foothill location is my favorite location, among the other stores for dine-​in. I always ask them to cook my pizza crispy and oh boy does it taste delicious. The price is a tad bit expensive but you are paying for good quality pizza here!
Most of the bad reviews come from delivery related orders, but the in store experience for me has been great.

The pizza was 2 ½hrs for delivery when they said 1hr. The pizza came warm but was cold in ten minutes (when it says lightning hot delivery on all there pizza boxes). The pizza it self was jus average and my pet peeve not cut through to the bottom do when u go to take a slice u takes half of another slice with it. And the girls were rude on the phone when I was unhappy with the outcome. I love round table but this place needs to get it together or something