The Gutter Shop

I called Rick (the owner) to get a quote to replace my original rain gutters. He came out the next day and checked out my gutters. He told me he could replace them but that some of the flashing paper was worn out too. He said he would replace and repair it all and finish it in one day. It took him till almost dark but he finished it and it looked great! It rained a few days later and no leakage Wow! I hope my gutters get more usage because we sure need more rain.

I am just so tired of Rick’s empty promises!!!

Rick’s service was pretty good until he had the money. He was to come back and fix a couple defects as well as bring over a receipt but he stopped answering calls or texts and from time to time he’d just say «I’ll come by next week». My bad for being dumb and give him the money before the work was 100%. I learnt my lesson and wouldn’t recommend hiring Rick if you want after sales service!

Rick was very easy to work with, gave excellent advice, and completed the work on time and on budget. He even found a problem with my roof and was able to fix it.
I needed to replace the gutters at my house. The old ones were rusty, leaking, bent, and I wanted gutter guards. Of the contractors I spoke with, my wife and I sensed that Rick cared the most about what was in our best interest, and his price was great.
During the installation, Rick found that part of my roof was sagging. Rather than just ignore the problem, Rick explained the situation to my wife and they discussed options. Since I was traveling on business, Rick took a bunch of pictures and texted them to me so I could see what was going on. Rick’s solution appears to have worked great, and the finished product looks top-​notch.
I highly recommend The Gutter Shop for your gutter project.

I had a leak coming from my roof or gutter. Was not sure. Called up the Gutter Shop and Rick came out to clean my neglected gutters. He did a really good job removing all the debris and leaves. He has something like 25 year so experience in his field. He was able to determine that I had a problem with a valley in my roof. Somehow water was getting under the shingles. He did some quick adjustements to the metal flashing. Turns out the adjustment did not help, but he refered me to another great company Manada Roofing who had to clean out the valley. I will be calling the Gutter Shop again and would recommend them.

I’ve called Rick twice now to stop by and give me an estimate for replacing some gutters. Never an apology or an excuse on why they are not interested in my business. Would it be so hard to say you’re too busy, sick, Fremont is too far away, job sounds too small, etc., rather then not show up or reschedule? Very disappointed.

We had Rick do our gutters on our house as they were badly needed. He completed the job in just a few hours and gave us a very competitive price. I would highly recommend.

I called Rick from the gutter shop for an estimate on my worn out gutters in Union City, and he came that same afternoon and gave me a very competitive estimate. He kept in touch with me and a few days later he and his partner came right on time and by mid afternoon our gutters were done. Rick knows what he is doing and does quality work and answered all my questions. They took away all of my old gutters and debris and cleaned up very well afterward. He and his partner are very professional and friendly. I would definetely recommend The Gutter Shop to anyone looking for a quality product and workmanship. !

I’m not sure about the «reliable reviews» but these guys were extremely reliable for me today… and they did an incredible job! I needed a skylight patched on my roof, as the Craigslist guy F’d it all up. I was looking for someone who could do a VERY professional water-​tight composite roofing patch. I can’t afford a leak! When they were done… I could immediately tell they did it right. Great quality work guys! Plus, they did it the same day I called them (today) and even did a few odd jobs at no extra charge… patching a few missing shingles, trimming a tree that was overhanging onto the roof, etc… I definitely recommend the Gutter Shop guys!

This is a reliability review.
I called them up and spoke to Rick on a Thursday — we scheduled him to come out the following Tuesday at 8am to take measurements and give me a quote for brand new seamless gutters. Come Tuesday at 8am, he doesn’t show. I call him twice over the next hour and left him two voicemails. Not only did he not show up after we scheduled a time, but I never received a call back either. Guess they must be doing pretty well in this economy if they can pick and choose customers like this. Too bad too, because this was a $ 2000 job that went to someone else by the end of the week.

What’s not to like — came when he said he would, got the job done 2 days later as agreed, offered suggestions, cleaned up, gave me a little discount and didn’t ask for money up front. Wish all contractors worked that way! I’ll definitely use him again if I need more. Thanks Rick.

This review is about reliability. I did not use them for our job and can not comment on their pricing or quality of work.
I had set up a time for Rick to come do an estimate. He no showed and did not call. I called him the next day to let him know we went with someone else. He gets 2 stars because he did call back and leave a voicemail apologizing and explaining he was very busy with other jobs. He said I could call him back with any questions I had about the work that was done or who I hired.
I did call him back with some questions and left a voicemail, but never received a call back.

We had problems when it rained water would be dripping from the inside top sill above our window dripping to the bottom window sill. We couldn’t figure out how the water is getting in. The house is only 3 years old so the gutters were new. Yet, water inside the house? puzzling us. When we touched the top of the window sill when its raining the drywall is soggy and wet with water dripping. We had a couple of handyman look at it. First guy told we should re-​caulk all the windows every year to prevent this problem. He caulked a couple of them for us at that time. We assumed he knew what he was talking about and the problem was solved. However, we found his answer to our problem sort of strange b/​c we have lived in many homes throughout our lives and never had to re-​caulk windows every year. Well, with all the rain we’ve had this year in the bay area a few days later we had the leaking water problem again. We called another handyman for his opinion. 2^nd guy told us that the gutter was attached to the house incorrectly. The drip edge is not where it should be. When it was originally installed the gutter should have been slid under the seam of drip edge so it could catch the rain water. Instead it was attached to the side of drip edge so the water was running between the gutter and the side of the house that is how it is getting into the top wall (window sill). We were thrill we finally found out the problem. We ask how much would it be to just unscrew them and slide it under the edge and re-​screw them to the house. Keep in mind we only have gutter half way down one side of the house and from to front to back of house on the other side and none on back side of house. He didn’t give us a quote that moment but he did say the cost is going to run you about the same as installing brand new ones. We knew at that point he was going to quote us an outrageous amount. We said we’ll think about it but asked him to caulk all the remaining windows at this time. When he left we were puzzled again.
We thought to ourselves Why? we don’t need to purchase gutters these are new. We just need ours unscrewed slid under a seal and re-​screwed to the house. My husband searched Unilocal for gutter repair found Rick (The Gutter Shop) read his review and asked me to call him in the morning. I thought I was going to get the same reply as when I call for a handyman. They are tied up right now could we make the appointment in a few day or early next week? I hated that response b/​c I have a water problem now and it needs to be addressed between the rain periods. The weather forecast said clear today but heavy rain storms back tomorrow and through the weekend. I knew if we couldn’t get this repair done today we are going to have more water dripping in our house as of tomorrow. I called Rich first thing in the morning. I left a message on his phone asking him to call me when his shop opens. He was prompt in calling me back. I explained our problem and what we have tried to solve it (caulking window sills outside). I also told him what the 2^nd handyman had said, He answered he knew exactly what I was talking about b/​c he has seen this problem in the past. He then said he could drop by my home before going to his 1^st job to view the gutter even if we aren’t home and could call me with a quote. He did call me within the hour with his quote. Its was nowhere near the cost of installing new gutters. He told me if the job he is working on is today should be finished around 4:30 If we’d like he could come by at that time to do the job. I said great I was thrilled that he could squeeze us in a such a short notice. ! He arrive on time did what needed to be done and also caulked the windows (We must had more caulking on our window sill than Home depot has in stock) (LOL).
Since Rick properly attached our gutters we have had terrible rain storms and I am happy to say we DON’T have any water leaking in our home. I strongly encourage anyone with a water /​gutter problem to contact Rick and his partner at the Gutter Shop in Hayward. He is the answer to your problem. I found him to be a great listener, Fast in giving a quotes, in our case (repair work done same day as initial call) Great customer service, I saved the best last. Rick has the best prices. Truly reasonable prices for the amount of work provided.
The only regret I have is my husband didn’t check Unilocal first !! If he did we would have solved this problem a lot earlier and would have hired the other two other people. If you call anyone else you are only wasting your time and money. Call Rick and get the problem repaired the first time around. Don’t do what we did– hired two other people only to have the same problem when the rain starts. Thanks Rick for the great Job! You solved our on-​going problem and headache. You are the best around! , Listen up Unilocal readers– The Gutter Shop in Hayward is the place to call for gutter work /​problems!

Ok, so I have to eat my words. I have been really frustrated with trying to get quotes for work around the house and businesses not showing up for appointments without even calling and just being plain «flakey». It’s very frustrating when you are home waiting for someone to show up and you never even hear from them.
So, I was frustrated when I didn’t get a return call. However, even though my return call was slightly delayed and I overacted based on experience I have been having with other contractor type businesses, I am extremely satisfied with The Gutter Shop and would HIGHLY recommend their service.
Rick came out and was EXTREMELY knowledgeable, professional, friendly, and reasonable.
The charge was $ 1,000 less than LeafGuard/​Rain Guard quoted and the gutters are larger and bigger which better matches our roof line.
The gutters are truly beautiful, installed in less a day. They really turned out BETTER THAN EXPECTED!
I am so glad we called and decided to go with The Gutter Shop, I would HIGHLY recommend this company, you will be really impressed with his workmanship, price, and the look of the product.
I never knew gutters could be so beautiful (we didn’t have any on the front of the house before).

Rick and his partner Taylor from The Gutter Shop are awesome! I am adding his service to my business directory because he did an amazing job on my rain gutters, and was courteous, on-​time and competitively priced.
I hired Rick to replace the old rusted gutters on my home, which is 1600 square feet, plus my detached 2-​car garage with painted white curved facia gutters. He was very quick in answering the initial call, was very punctual when coming out to do the quote, and reasonably priced. He started the job the day after he quoted the job, and worked all day long, from 8am-​8pm installing the gutters to perfection. After the job was complete, he cleaned up after himself, took the old gutters away and meticulously went through the entire house cleaning up fingerprints, grease and dirt from the gutters. Rick is a really nice guy, very gregarious, and dependable. If you are looking to replace your worn out rain gutters, The Gutter Shop is HIGHLY recommended.