Budget Rent A Car

After turning in my car at Budget, I got on the bus to go to the Cincinnati airport. I laid down my wallet to adjust my baggage at the end of the ride there. Unfortunately, I left the wallet behind on the bus as the driver helpfully swiped up my bags and put them on the sidewalk. She was in a hurry and in my haste to protect my luggage, I stepped off the bus forgetting about the wallet. I discovered it gone when in the security line to get through to my departure gate. Total panic. I alerted security who offered to call Budget for me. They said it was not there… not turned in! So the police and airport officials began a search of the airport.
After untold hassle and stress and a body scan and every article removed from my luggage, I was finally cleared for my flight home. Utter hell! This was the Wednesday before Labor Day weekend. Since my investigating officer was off for the holiday, he called the following Tuesday to report that there is no way the wallet is in the airport after diligently tracking my movements through the airport via security cameras. So the wallet had to be lost at Budget like I originally thought. No, no, he said. It is not there. He has called them three times! They don’t have it!
A hunch told me to call them anyway. Yes, it has been in the manager’s office all along. All my credit cards, driver’s license, checks, social security card, receipts, every piece of data to easily find and call me is in there. But they DID NOTHING. Obviously, I was furious and the police officer was upset after spending twelve hours looking at airport security tapes. The incompetence, uncaringness, lack of protocol is deplorable. Furthermore, I have waited all day for my wallet to be delivered two day air by UPS, but Budget forgot to effing mail it. Now there is another three day wait to get it back until Monday, September 14’th…twelve days from when I lost it!
The District Manager says they are not responsible for lost items. With identity theft on the rise, you’d think that an honest fellow passenger turned in my wallet, but Budget cannot be bothered with looking me up in their data base to call me or opening the wallet to a prolific amount of information to call or send it back. Deplorable, inexcusable customer service! I can get some coupons for next time, but I will never do business with these careless bozos again!!! And neither should you. Nothing but pass the buck and excuses. They even claim the police officer never called them. Sure. He lied and they didn’t..

Ok we just picked up our rental after a lengthy line and was told they would bring it to the front after it was cleanes. So we waited patiently and upon review this what greeted us as I put my water in holder.

The facility is great, the cars are great, the staff is great, but none of it means anything if they take 20+ mins to get you between the rental facility and the airport.
While waiting for the bus, I saw 3 Hertz buses and Dollar /​Thrifty buses go by. My recommendation is to go with another rental car agency that can actually get you between the airport and the rental car facility in under 20 minutes.

I rented a car from budget about a year though I went on a road trip for business I stop talking to a lot of associate of mine had a TruckStop where I left the card to go help them unload the truck when I got back the car was gone it had been impounded for being parked in illegal parking spot I’ve been called the office and explain to them the situation after hours of the runaround they finally told me that there was no way they could give me a car back and that I was just stuck. A week later they charged my card 1800 dollars and said there was nothing I could do to recover my money. I would recommend choosing another rental company!

Had a good car rental experience. Car was clean, good size and easy to check in and out.

I’ve lost track of how many times I’ve rented from Budget. Just way too many times. Because they are so darn dependable. This one also comes with attractive staff!
Easy to pick up your vehicle, easy to drop off, not far from the airport.