Autozone

Usually under staff so it’s a long wait to check out or get parts. Some times you might get someone that knows what their talking about. Some times you don’t.

Store is awful. Employees are rude. They think they are better than you and because you are a woman make you feel stupid. They talk about you when you are leaving. Will never, never, shop here again. Plus the man named Jimmy that is an employee there is so stupid and gave me the wrong advice about my brakes.

On 11÷8÷14 I purchased two new headlight bulbs for my car from this Auto Zone. The staff that helped me graciously installed them for me. A few days ago the passenger headlight went out, so I went back down to this Auto Zone to exchange it (it’s been less than 90 days) and the manager was extremely rude and blamed his rudeness on ‘being busy with other things.’ He was ultimately willing to exchange the headlight, but when we went to pull it the thing started working again (must be the connection). Last night the driver’s side headlight went out — this time it was actually blown. I went back down to Auto Zone and the guy that was working was extremely rude. He told me that they don’t install headlight lights (which they obviously do, since they did for me), that the return policy is only for unopened merchandise, and that I would have to talk to the store manager if I wanted them to do anything about it. At one point he asked me, «I don’t know what you’re wanting me to do here?» He was very condescending and rude. Their online chat even confirmed that if the bulb goes out within 90 days to take it into the store and have it exchanged out since it’s a brand new bulb and should not go out that quick. I’ll be going to O’Reilly’s from now on. They were extremely helpful and told me that there is a manufacturer defect warranty on their headlights. Maybe they just have a better deal with the manufactures?

Jacob is rude, very aggressive vibe I got from him. Had a little casual conversation and started with talking about how he knew my dad was a Mexican, offended me with telling me nobody’s gonna steal my ‘maserati,’ and was really sarcastic, he made me and my friend pretty uncomfortable specially while offending my father. Oh and charged us with something we didn’t ask for.

You never know with this place. Sometimes the service is great, but other times you wait around forever to be helped by a lousy employee who has no concept of what customer service means. Your odds of a good experience are about 50 – 50, so cross your fingers.

Always long lines, several employees in the back while customers lined up at the counter. No real sense of customer service. Woman manager sold me spark plug grease i didnt ask for and was not asked if i wanted. Yes it was only $ 0.99 but its the point.

My husband is a frequent visitor, I only go when forced. When I go alone I am always given excellent service. If they don’t have what I need they willingly call other locations to find it. Decent prices and very nice staff.