Quality Inn

This place is a dump. We reserved a room here yesterday. Our check in time was at 2pm. It’s 3:08pm. As soon as I walked into the room, I immediately felt dirty. The room is not cleaned. Their excuse is that 10 people reserved at the same time. Are you serious? It doesn’t matter if 20 people reserved at the same time. You are running a business and this should’ve been something you are prepared for. The bed is unmade. There are wrappers and trash everywhere. Used water bottles on the table. The towels are just sitting on the chair and table. The room hasn’t been vacuumed. The toilet has poop stains in it. The shower has calcium build up stains like it hasn’t been scrubbed properly. They told us wait 10 minutes so they can get the room ready. We waited 15 minutes before coming upstairs. It’s been 25 minutes now. They refuse to give us a new room so now we’re going to try to get a refund. Coming from Roseville, CA we just needed a place to rest before a funeral tomorrow but I regret giving this place a chance based on Unilocal reviews. $ 87 is not worth it. Lesson learned.

Updated: See response from General Manager below. They clearly prove my point and demonstrate how awful the customer service is at this hotel. I’m actually glad for that response because it shows their lack of care for what my daughter and I experienced. They give Quality Inn a bad name!
This is a terrible hotel! I found a small bag of drug residue in my room near the remote control. I promptly took the small bag to the front desk to inform the person on duty and was pretty much brushed off! Not to mention, on another review, I was accused of making this up by the GM of the motel, even though I have pictures of it! Additionally, I accidentally booked a smoking room and the smell was absolutely unbearable but the motel was sold out so I couldn’t change rooms. My 15 year old daughter even complained that her clothes smelled like smoke after we got home. Also, there was a blanket on the bed that had a large burn mark on it. It was clear as day and shocking that the housekeeper would have put it out. Breakfast was subpar. The orange juice and apple juice were very watered down. The worst part of this place is the horrible customer service. To have the GM totally disrespect me when my account of what happened was 100% honest shows that she/​he does not care about the customers experience. Finding drugs in our room is a huge deal and should not have been brushed off.

This was a last minute stay after attending a wedding in temecula. Plus it was memorial day weekend and the hotel we had stayed at the day after the wedding was booked so we could not extend our stay there. But boy was I relieved that this place popped up. It was about 30 minutes north of the wedding venue we were at and was pet friendly so we said let’s just go for it. They had 5 rooms left and I needed 2. By the time we got there to check in the last room had just been booked online so we were so relieved that we were able to book online while we were on our way. The place is nice and clean. There are other motels surrounding this place that look like real dumps. It was nice to see when we arrived a huge banner out front that said this place had won a gold award for best stay and services. The rooms were spacious and clean. I got room 307 it’s the biggest room in the complex and was tucked away in a private corner with its own hallway entrance. This is the room you want if you have several people in one room. It has two queen beds and plenty of space to walk around or sit. No one will feel like sardines in a can. All rooms have a fridge. microwave, and coffee pot. Downstairs in the lobby there is a full breakfast bar included with your stay. You can get fresh eggs, sausage, muffins, pancakes, waffles, toast, juice, cereal, coffee, etc. All fresh and made on site. All you have to do is serve yourself. The food was actually really good and quick. The eating area is small with two tables that seat 4 people and two tables that seat 2 people. There is some lounge seating in the lobby also or you can take your food to your room and eat at the table in your room. Check in process was real easy for us as was check out. Parking is free and there is an ice machine out front that you can use with your room key. Every room has an ice bucket and plastic bag that you can fill. The freezer is small so you need to put the bag in the bucket fill it and then if there is any ice left stick the bag in the freezer with out the bucket. I did that and had no problems. Over all if I’m ever in the area again I would definitely stay here again. Everyone was really nice and all of my family members including my rabbit enjoyed there stay. Also, the prices can not be beat. The place I stayed at before coming here was Extended Stay America and it was 3 times the price and did not even have an ice machine or breakfast. All they served was coffee and small packaged muffins so stay here and save some money. You’ll be happy you did.

Excellent staff! So accommodating and friendly. Nice little hotel with a good breakfast. Two complimentary water bottles, free breakfast n clean rooms. Would stay again

I absolutely loved my stay at this Quality Inn. Very clean and spacious rooms. I have to say, it’s one of the best I’ve ever stayed at. Staff was very friendly and made my stay very pleasant.

Really nice people run this hotel, first time staying here and it was really quiet, no problems at all. Room has a microwave, coffee pot, fridge and 2 complementary bottles of water. I know it’s not the Hilton or holiday Inn, which I think are overpriced and over rated anyways. You won’t be disappointed.

The best hotel I have ever stayed in!!!
The staff is courteous and professional, the rooms are spotless and the grounds are very well kept. The owners actually work the front desk and you can see they really care the moment you enter. The hotel has a tropical feel with it plants surrounding the exterior and the location is right in downtown Hemet. The complimentary breakfast area is very organized with a great variety of items.
I felt very safe and will definitely come back again and again!

One of my stays in Hemet and the surrounding area, while visiting my late dad before his recent passing. Actually quite comfortable and one of the very few recommended hotels in Hemet. A bit dated and worn; my toilet seat was slip sliding, missing one bolt. But quiet and friendly for the most part, at least when the kids staying there finally settled down for the night.

Great customer service, clean, and relaxing. We arrived before check in time but they hurried and got the room ready for us. The room was clean and up-​to-​date. The staff is always takes care of any issue that comes up, which rarely happens. I would highly recommend this hotel to anyone!

I stayed here in one room, king size bed, with my toddler and my parents stayed in the room next door (adjoining room via interior door) and they had a king bed as well.
We were there to visit my gma who is living in a facility. This was our only decent option according to online reviews that had availability.
Pros:
Beds were comfortable, linens and towels were clean. The landscape is nice and the location is on a main street within the city which has options for dining/​shopping. For the most part the bathroom was clean. The staff at the desk are so very nice. Friendly people.
Cons:
The floors are filthy. My barefoot kid walked on the carpet and within minutes her feet were black. The carpet was also dusty. You could see where you walked because you made a footprint in the dust. As a matter of fact, one of our rooms was not ready because we got there a little early. I could hear the women next door cleaning. Before seeing the room I thought it was odd that the vacuum ran for less than a minute. (I’m not exaggerating) My bathroom had a dull smell of urine. I think it’s in the tile. So mainly I am hoping the owners will read this and know it’s time to get all of the flooring steam cleaned and talk to staff about vacuuming the rooms thoroughly. And maybe get new vacuums.
Breakfast is okay if you eat cereal, OJ, toast, fruit … That is fine. The eggs are not «real eggs?» kinda weird. There was also no space to sit at a table. We sat at the coffee table in the lobby. The coffee in my opinion didn’t taste good. My parents were fine with it.
The other disappointing elements of our stay have to do more with the other guests, which isn’t the fault of the business. People having sex for 3 hours on the other side of my parents wall (my 75 year old dad punched the wall to get his point across of them quieting down) and then the next night a group of partiers (mom called the desk to complain). Outside the first night were a bunch of people talking loudly for over an hour. The rooms have wall air conditioning units so if someone was smoking it would get sucked into the unit and then into your room. So I would turn it off and wait for the air to clear to turn it on again.
If you prefer a hotel type of stay (interior corridors) you may not be happy with this place for a weekend stay.
If you are okay with motel accommodations (exterior corridors) or are passing through for one night stay, you will be fine. Just know the other guests can be noisy on weekends so be prepared for disruptive sleep.
I tend to be empathetic to situations and not a complainer. I try to be fair and see all angles. I really dislike writing this kind of review, especially since the people were very nice that worked there. But hopefully it will help them know what is going on with the floors, breakfast, and guests. And hopefully all of you looking for a place to stay will be able to figure out if it will work for you.

10 months ago, I reviewed this business and gave it glowing reviews.
They exceeded my expectations by going above and beyond during this latest trip. I cannot stress enough how genuinely kind, caring and wonderful each person who works here really are.
The people remember you, they ask about you, care amir what you have to say. They make a hotel stay seem like a welcome home.
If you are in Hemet, this is place for you.

We have stayed twice are are greatly pleased. The owners care about their guests and try hard to make everything right. Am looking forward to returning!

Fantastic room for the price. Very clean, big, just great. The breakfast kinda sucks. The juice machine was broken. That’s like ¼ of the things they offer, so that was disappointing. When checking in, the front desk owner/​manager whomever, had to finish her long phone call before helping me. It would have taken 30 seconds to take my ID and give me the key. That’s why «hold» was invented. Anyway, other than that, I will probably use them again when in the area.

Hemet, CA doesn’t have a whole lot to do for anyone touring, but we were here to visit family. After finding out how small our relatives home was, we ended up booking at the last minute at Quality Inn. I was a little nervous because I didn’t get to do my usual exhaustive research, but I was very pleasantly surprised at how nice Quality Inn Hemet was! It looks like the bathroom was recently updated. The bed was clean and firm. The maid service did an excellent job everyday. Tonya checked us in and she was so helpful giving us a little background about Hemet and some tips about the surrounding neighborhood. Quality Inn was just 2 minutes from our relatives which was a huge plus, but also so close to many stores and eateries. The room was the basic hotel/​motel room, but it did have DirectTV and I really liked the recycle bin in the room too. The carpets seemed a little dated, but as I mentioned the bathrooms looked recently updated, so perhaps the carpets are next on the list. The walls are a little thin, but there wasn’t anything going on I couldn’t ignore. would definitely stay here again!

Two hours after checking in, cleaning staff unlocked and opened the door to the room I was in and asked if I needed towels. I realize I was staying in their hotel property but I don’t think a knock before opening the door would have been asking for too much. Even a call from the front desk to ask if I needed towels would have been preferable. Why would I need towels after just checking in?
I was on my computer when it happened but it’s still embarrassing and surprising to have someone open up your door without even the courtesy of knocking. Will not stay at this hotel again.

The rooms were serviceable. Starbucks was within walking distance. Neighborhood is so so. Management very nice. Beds good. The speakers played bird calls in the am and oldies in the evening. At least they went off at a reasonable time, I was all for that. Perfectly fine. There is a complimentary *continental breakfast, 6−9am.

If you are looking for a good place to stay in Hemet, this NOT it.
We stayed there for 1 month. We checked out for the last week because a large group stayed next to us and partied every night very loudly until 2AM .
We complained to the Manager, and they REFUSED to do anything about it, saying that they cannot tell their guests to be quiet.
That is BS

This is my fourth stay and I have to say every stay has been pleasant. The staff is courteous and attentive. The propert is clean and free of the local riff raff which makes it safe. I noticed during my stay that they were repaving the pool so i inquired and the property manage started they are just beginning renovating to update the décor. Considering the other hotels in the area I find this one to be the best value over all.

Nice place. Clean, friendly, and decent price. I’m glad I chose this one over the others in town.

Absolutely loved this place! It’s quite aesthetically pleasing as you drive into the parking lot. I adore all the lovely shaded tropical plants throughout the property. The manager is very sweet & has good deals. The maids are nice. The breakfast was alright. The beds were comfy & the tv + hbo/​max were greaaaaat. The pools small but clean. & they have a jacuzzi! Definitely makes visiting Hemet more bearable.