The Home Depot

Customer service here is less than average!
I came in to buy the inner workings of a toilet for my grandma, first I had to ask 3 different people for help then still wait. When the plumbing guy came I showed him the picture told him I needed to replace everything he handed me the box (wasn’t very friendly never even smiled) got the box home and it wasn’t everything!
Now I’m back waiting again to return!

No.
I do not need an air conditioner, solar, or any other salesman to bother me. This is not Tijuana, stop treating your customers like it is.

We’ve been alternating between Lowe’s & Home Depot for years now, both are close to our house and mostly the same pricing.
But… Lowe’s layout is so much better, this Home Depot is not very organized, they’ve got everything all bunched up together. It just stresses me out to no end and the check out area is tiny, people have their carts blocking people trying to leave. It was annoying.
Also, there’s always homeless people or shady characters hanging out in the parking lots, I never have to deal with that at Lowe’s.
Sorry, I’d rather go down the street for stress-​free shopping.

Just left Home Depot after I had to call the operator while in the store to request assistance since I couldn’t get anyone to help me. She told me the only one in the store that could help me was on lunch and I’d have to wait. Really? Don’t think so! Enroute to Lowes to get what I need instead. All I needed was for an employee to check to see if they had more of something I needed. Any employee could’ve done that.

My wife and myself went to the Hemet Home Depot this afternoon to buy some gardening stuff for are back yard. We needed 12 bags of sand to do what we wanted we asked 3 times for some help to lift the sand we are getting older and I have a real bad heart, and no one ever came to help, my wife asked a young man on the next aisle over who was putting lumber on a rack for help and he told her he was to busy. So we landed the sand ourselves.
So now we go to pay for are items and I ask for a manager and a young woman comes up and I explain what had happen she apologies to us for being treated like that and told us she would get someone to help us unload into are truck after waiting 13 min we just did it ourselves. Pretty sad a manager can’t even get you any help there. Needless to say I will never go back there again. I guess lowes will be getting all my busy in the future

I Came in to home depot yesterday afternoon to pick up some glidden interior color paint (wood smoke) «gray». I’m doing touch up painting around my home And this is not the first time going back and forth to buy paint Supplies!.. So I use semi gloss for all paints its easy to wipe down when kids have messy hands, crayons, markers, food Etc. So i get the paint as I’m walking away the girl said it may be lighter then original. Hummm! I was taken back a moment but then I kept walking to check out line… I was anxious to paint last night and it looked light in color as I painted so i figured I would let it dry :0 my jaw! dropped to the floor! Its not even the right gray I’m so sad… and I can’t stop thinking about what she said… «it may not be the same color». (Echo! In my ears now) …well I’m on my way back to the store to buy another can of paint. fingers crossed :) that I can get this painting mission done! With the correct color Home depot! I’m counting on you.

Best customer service I have ever experienced. Gave me a discount on my item after they had issues finding it and offered me free beverages from the drink cooler at the counter while a waited. 5 star store hands down!

Horrible costumer service, we were there for 20 min or more waiting for someone to help load our concrete bags. We were willing to do it ourself but they stop us in the process told us to pay first, so we did, and we sat there waiting for ever and nothing. They need to get better help.

I went to homedepot to pick up some new door knobs and locks for my mom. An older gentlemen named Ed working in the hardware section helped me. He was so nice and helpful. He was very patient with me and was just a overall great employee. I hope he gets recognized for his great customer service and his great job representing homedepot. Thanks Ed.

DO NOT PURCHASE TOOL WARRANTIES! This company has the biggest racquet since the mob. It is almost impossible to get a repair on a tool because all the employees are intentionally kept in the dark on what the procedure is to allow a customer to use one. I purchased an air compressor with a three-​year warranty and have spent the past three weeks getting bounced around from one person to another. Taking it from one repair shop that would not repair it; to another repair shop that would not repair it. The shops were supposed to be Home Depot approved shops. Don’t purchase any warranties on tools.

Went in looking for some information on windows and a garage door for my home and just wanted a simple quote. I was genuinely surprised by the way I was treated here at the Home Depot!
Stephanie in the Millwork department (apparently that’s what they call the door and window section) was extremely knowledgable. She was polite and explained everything and also helped with the other projects for our home. We decided to purchase the windows and door from Home Depot because of her… Lowes has nothing on them, couldn’t even find anyone over there. Keep it up, we will be coming back!

Some times you are left waiting for assistance and it can be frustrating. But there are very helpful team members that make you feel at home.
Patty– had great leadership skills took over our customer care and ensured the smooth transition between our original home depot representatives and the new incoming reps. Gilbert– who was very helpful. He offered great curtomer service by notifying the service counter of the need for our willcall, which was not done.
Barbara– also offered great customer service. She assisted with our truck rental, which made a hectic project more pleseant.

Round 3 dealing with the idiots at HD. As the saga continues from yesterday. I was contacted by Chris H and Alex how they would look into my problem… Nothing!!!
Today I was called by Tammy to set up the pick up of the wrong Frig that they ordered for me. They wanted an open window tomorrow on Saturday!!! I THINK NOT, this shows how unprofessional HD is, first I took a half day off of work to get delivered the wrong product now they want me to take a whole Saturday??? Vince the store manager was no better, all I got from him was I am sorry… Well Mr Vince I have already been screwed by your store and its team.
Hopefully I will be able to get this wrong product picked up next week when I get off work and get my credit of $ 1100!!!
TOTALLY UNPROFESSIONAL AT HEMET HD, YOU HAVE BEEN WARNED ABOUT THEIR CUSTOMER SERVICE, OH WAIT THERE IS NONE!!!

The person who helped me out was great she looked for every way possible to help me but just couldn’t. I would rate her at 5 stars !!! Now as far as store and Home Depot online horrible !!! How can you guys advertise a product online at a ok price but then give the option to pick up in store and say unavailable for store pick up ??? And the ship date is months out

Ed in hardware is so very rude and he wasn’t very helpful. Heather at service desk was very helpful.

Home Depot has a much better selection on quality power tools than other stores around, but it does fall short in a few areas.
Their customer service is terrible, the people are very nice but I feel like they aren’t trained at all for their departments. I was lucky one time to speak to someone who knew what the difference between gloss and satin one time.
Their store also feels very cluttered and cramped; they utilize a lot more space than they should with displays in the middle of aisles and what not. It makes for a bit of an overwhelming experience.
But their products are pretty good, they have their cheap tools and their good tools just like every other store, but what makes me happy is their selection of wood products. It’s no wonder their lumber center is always busier than Lowe’s; they offer a fantastic variety of wood for construction workers to hobbies like myself. It’s not a terrible store but the wood selection and power tool selections make up for the customer service downfalls by a long shot.

I have not had that good of experiences shopping here; although, sometimes I do get a person who gives good customer service.
I’ve purchased two sprinklers (at different times) and both do not work good; one broke and caused my lawn to get flooded; the other sprays way too far.
I purchased a week tool, and it bent the first time I used it. I took it back w/​o the receipt, and the woman gave me store credit; which I was fine with.
It’s hard to find persons to help you; sometimes they say, «I’ll right back,» and then they busy with other customers.
Also, it seems that half the time I go there, someone in the parking lot needs some sort of help, or money, etc. I do not mind helping someone if I can, but, it can happen there so often that I do not want to go there to shop. It also happens in the Stator Bros parking lot.

What Can I say I mean really this is my all-​time favorite store anything you need For the average homeowner do It yourself job Since purchasing a home in San Jacinto in 2012 I have purchased From the Home Depot numerous times From the Toro lawnmower and Weedwhacker, from electrical to plumbing, drywall, paint, Landscape trees shrubs palms almost Anything you can think of that you would need for your home filters, smart thermostats, pool chemicals, etc etc etc the list Would go on and on…
I like the Home Depot in hemet it has everything you need and would not even consider going to lowes … Home Depot is hands down the best!

This is an awesome HD store and I have been to quite a few of them. Many of the employees are well trained so when I have needed help for projects, I just tell them what I am doing and they fill my cart. Plumbing even gave me some pointers to save me money. And when I went in to buy a weed eater, they helped explain the differences and the best one for what I needed it for. The employees at the desk in front by lumber are the best, and helped me understand the additional stuff I would need to replace my hot water heater.
As a female, it is nice to go where you are not promoted to buy the most expensive just because you don’t know…
This is a great store with great people.

Why is this location so weird with their customer service? It just plain sucks. And really pisses me off. I think they have a pretty good selection of tools (better than Lowes in that department) and lighting and paint. Their gardening section is bad. Not a lot of good choices. I don’t think their prices are that much different from Lowe’s. This location is always packed and parking spaces are tightly packed together which is hard with a truck (I’m a chick, what can I say?).
Their customer service is ridiculous. there’s no one around to ask for help. I could be standing there for 15 minutes and no one will come up to me and ask for help. I asked an associate to come and help me with something heavy and asked him if he could leave it at the front for me so I can finish more shopping. He said «sure». Went up to the front and no one seemed to know what happened with what the guy pulled up for me. It took them 20 minutes to finally see they were at the self checkout line. Don’t you think the associate should have told me where he would leave it? Ugh. They’ve always been disorganized which is exactly the reason I LOVE Lowe’s and they never have a problem in that department.