Extra Space Storage

Quoted a price over the phone and when we arrived we were told the unit would cost nearly 40% more due to their mandatory insurance requirements. I have no problem with a business charging whatever they want but I do expect them to be honest regarding their pricing. I would not recommend this business.

Was less expensive than public storage and had a much better experience. Very happy I chose then

If I could give a negative star rating, I would!
Make sure you don’t pay for the insurance that Extra Space Storage bills you automatically for, even when you have your own renter’s insurance. RATS ATE MY RATAN FURNITURE! Management was not concerned and told me to turn it in on my own insurance, because Extra Space Storage insurance will not pay for basically anything except damage caused from a natural disaster.
I have contacted your Stephanie St. LOCATION BOTH IN PERSON, EMAIL, AND BY PHONE. My father’s AMEX was charged yet another month for a unit that is not mine or his. In fact the unit that Extra Space is taking money from his account for, has been vacant since March 2015. Instead of taking the incorrectly charged payments and putting them towards the correct unit (my unit), Extra Space has placed. a lien on my unit?! The right foot doesn’t know what the left foot is doing in the office at the Stephanie Street Location.
Its a nice place if you want your things to get infested by RAT FECES, (which is dangerous to your health) and your furniture destroyed. They don’t care! BEWARE!

Fantastic customer service from Chad at Extra Space Storage. Easy terms. Got me in and out in 10 minutes. Great place to store your stuff.

Clean and easy to get in and out. Jerry was very courteous and professional.

The location is convenient but some members of the staff are less than helpful and almost act like they are running a medium security detention facility. Access is a bit of a pain when you consider that the staff is sitting right there watching you make entry. So far interaction has consisted of lectures from them.

Friendly staff, great on security, surveillance cameras on the premises. Clean facility.

We had a few problems with all the paperwork we needed to rent a space for our trailer, but after phone calls & trips home, we got it all done. Staff was always very helpful and friendly. It was a very good price for exactly what we wanted.

Sign up and in went well. I think the price is reasonable. I had enough room to get into my space. We’ll see how things go when I go back for the first time to take it (60′ of truck and travel trailer.
jjd
Captain
Major Airline

If Unilocal could let me rate this storage facility zero stars, I would go lower.
Staff named ROSA is not friendly and helpful at all. After we got a notice about a price increase, we contacted the local store because we saw the same unit size on their website is 20 $lower (with a free first month!), and we wondered if we can keep the same price as before. Ms ROSA told us they could not control the price and that promotion price for an existing customer, and that we can rent smaller size unit for lower rate (People may not know they actually need smaller size). They seem to not care if you cancel or not since they have so many customers. What friendly and helpful suggestion is!!! Called Extra Space corporate customer service and heard about the local store can adjust price as they want. The local store is choosing to both lose a customer and give the whole accompany yet another bad name.
Read more reviews about Extra Space as a whole, it’s always the same story– the rate will increase, and they turn a deaf ear to you. Way to go on the customer service. I will not ever choose this company again, whether locally or anywhere.
I will NOT recommend this store to my friends. Such bad customer service.

Well I have been a customer there for almost two years. The up side is the staff is friendly and courteous, payments are easy online or can do the auto-​debit for no extra fee. The down side is that the rates have been raised three times in less than two years. Also, the outside units get very dusty inside. So, I decided due to higher cost and the condition of my belongings I will be moving into an indoor unit and down-​sizing. Helpful hint. to save money secure a unit online for the Internet special. They also require now that you have to get insurance through them or proof of your own. Currently, I pay $ 9 for theirs but will look into my apartment renters insurance if they also cover items stored at a storage facility.