Floor & Decor

Wow, just wow. The selection is unreal. I’ve been looking around at flooring to have our kitchen and family rooms redone. Checked the obvious Lowes and Home Depot… Then started looking into other spots around Vegas. First time going into Floor & Décor and I was blown away. It’s like a Costco for flooring. Pretty much any style or type of flooring is in stock. Very cool.

Great customer service. Good prices. We bought 73 cases of tile. They were very helpful holding it for installer to pick it up. They always have what you need in stock. We will always shop there for our tile needs.

Jake helped us with all our flooring needs. Was really really patient with my wife who is super detailed. Picked out flooring design, grout, and sealer. He was informative and educated on all items in the store. Thanks for the great experience.

The floor salesman wasn’t as knowledgable as I would have liked but he was very friendly and helpful. Theresa at the front check out was Fantastic! She was more helpful than the other guys including the checker who checked me out! If I need flooring again I’ll ask for her!

Pam is a designer who helped me design my new walk in shower. She took a lot of time to make sure it looked AWESOME. I have found the flooring &:tile there EXTREMELY WELL PRICED! Every employee i have dealt with there was well mannered & polite! On a scale of 1 to 10 for shopping I give Floor &: décor a 50+. My only suggestion is to get a store on the West side!

I went to Home Depot and even lowes. I was not able to find what I was looking for. I then drove by Floor & Décor and I was like ok last stop.
Once I walked in everyone is very friendly helped me find exactly what I was looking for. If your looking for flooring stuff and diy.
Would really recommend this store

I went here 2 weeks ago and spoke with Jake and he showed me everything I would need to tile and when over and beyond in explaining the whole process and which tile was be applicable to the bathroom in the best matter. People like Jake are the best people to have around to make you feel good about the whole tiling operation and I want to thank him on his help and expertise in what I needed

Best selection & prices in Las Vegas. My only suggestion over buy & return if needed. They ran out of my white subway tile. Crazy! Anyway, had a hiccup my contractor picked up my materials, I was short 3 boxes of tile. I spoke w/​Joleen. Showed her my receipt & that I needed 90 sq ft of this tile. I paid for it but didn’t receive it. She held my hand through the process & at the end gave me the tiles… no charge. Joleen was super nice & understanding. They even have designers there to help with your next project. Please build the Summerlin store fast! Love this store

OK People, this is the NIRVANA of tile and flooring! The staff has been SO INCREDIBLY helpful, and we have been there too many times while redoing a kitchen and 3 bathrooms!
It is rows, and rows of every style tile you can imagine.
And did I mention it is REALLY AFFORDABLE!!!
Why so affordable you ask? Well because it is kind of a clearance center. That is really great IF they have enough of what you want. Sometimes it is a big if! Don’t get me wrong, they will order if they can. Sometimes they can, and sometimes they can not.
With that said, don’t make the mistake we did! Picked out our tile, went back 2 weeks later to pick it up. They still had the tile, but all the edging was sold out. We worked it out and found something as fabulous that we love! But you get the point. Snooze you loose. They have a 30 day return policy, so you have no excuse!
If you are looking for selection and savings… This is the place for you!
If you are a house flipper, this is a good place to go and save but remember buyers do not want to pay top of the market pricing for bottom of the market materials! Pick quality and taste! It is here, and still affordable!

After posting the first review I spoke to the supervisor and store Manager on Friday who informed me I would have my order by Monday as it was already on it’s way. I called late Monday morning to ask the status and the sales associate had no clue. I asked he speak to the manager as they were aware of the situation and give me call with an update. By late afternoon I had not received a return call. I called again and was told that my order had never left and I would not have until Tuesday. Tuesday I got more excuses and I didn’t receive my order until Wednesday. The prices are low but NOT worth the hassle!

Needed phone numbers for their recommended installers but I didn’t want to drive all the way over to the location so I gave them a call. The gentleman by the name of Sean offered to read me each and every recommendation and was very nice over the phone. Great customer service and very much appreciated. I plan on purchasing my tile from this location for sure! Plus they have excellent prices and a wide variety when I went there last week!

Just picked up our laminate… Jeffrey and Suzie were awesome! The selection was so great that it was really hard for us to decide what to get

I would avoid this place. I walked around for atleast an hour without any help. They have no customer service and their prices are not low. They used to be though but they are expensive now.

Lots of selection when it comes to tile, one downfall is the customer service. No one really wants to help anyone and be carfeful when going on a Sunday, they have all there smartest people working lol if you know what I mean.

There’s so many choices here. If you’re not sure what you’re looking for, get ready to spend some time looking at everything. Valerie, the cashier, was really nice and helpful.
The only thing I didn’t like is the wait for them to load my purchase. It’s been 30 minutes and I’m still waiting. If they take any longer, I’ll have to change the rating to 3 stars. Maybe it’s the price I have to pay for ceramic tile that’s only $ 1.09/sq. ft.
Update… Changed to 3 stars, took them 50 minutes.

Bar far the best place for all flooring, laminate, title plus kitchen backsplash and stack stone, etc etc. prices and selection/​quality simply cannot be beat!

Great selection of tile ranging from porcelain to natural stone. Floor and Décor does offer competitive prices however the customer service experience is fairly awful. I was running low on marble for my kitchen and needed something to border to fill spaces. I saw some beautiful travertine tile for $ 1.59, but chose a nice ceramic tile with a stone pattern instead.
My father and I were waiting on some assistance, but nobody approached us or asked if we needed help. My father walked to the front of the store where he saw a lot of the employees standing around the register just talking and not looking too busy. Then he asked someone who appeared helpful for a cart, to which he replied carts are in the parking lot and pointed to the entrance/​exit.
After we got our cart, we noticed that the cases of tile were bound together in pairs, which we would eventually have to separated because we ended up needing an odd number of cases. Apparently, the customers are expected to carry their own knives because there was nobody available to offer any help with the packaging. After dulling my car key a bit from trying to separated the cases, a gentleman, who didn’t look like he worked there, asked if we needed help. He then proceeded to write on a blank strip of paper and told us to take it to the register for checkout.
Before checkout, we walked to the back of the store in search of thinset. The two young men working this department were very helpful in answering all my questions. Although these two dudes didn’t look as though they worked there as well, they still approached us to see if we needed help. If it were not for the two fellas in the installation department, I would’ve given Floor and Décor two stars (one for the low prices and the other for the wide selection of tile). Because of those stellar guys I give Floor and Décor three stars. So if you’re a manager and reading this… give those dudes a raise and some proper uniforms.

My folks decided to put new floors in their home. So, after pricing a few places, we decided to go with Floor & Décor for everything. We went in and priced everything and ordered what we needed. We were given great service, and after we paid for the flooring they brought out the boxes to our truck and they loaded it up for us. It was a bit of a workout to get everything done but, they made it much easier for those of us who are do-​it-​yourselfers.
My folks have already decided that they were going to do their kitchen next and this will be the first place we go to pick up what we need.

Took an hour to get tile to me after I bought it.
Last trip I asked for discount on clearance tiles, only 24pcs left. Kim the manager decided that lowering the price wasn’t worth it. It was marked up higher than the same other tile pieces in different color. So there wasn’t any true clearance price. Deceiving. And they would rather be greedy then make a loyal customer happy.
Bad business decision. After spending 3k at floor n décor, im now I’m taking my business to Bedrosians.

I love Floor & Décor! I first found out about it while remodeling a condo in California and fell in love with the place. When I found out we were getting one here in Vegas I was excited!
Needing to get materials to redo the floor in a kitchen and front entry way I knew Floor & Décor would be the first place to look.
Upon entering it is an open and spacious. I was greeted as well the people I was with by the cashiers.
I have to warn you that it can take a while to make a decision because they have isles and isles of options. We found 6 that were our favorite and had to keep narrowing it down until we found the perfect one. Usually it seems it is hard to find just one that you like.
The prices are really good. None of the ads or even the website do the store justice you just have to come in and see for your self if you have a project in mind and at least check it out.
The store is clean and there are plenty of employees in eyesight if you have any questions.
I did notice this location said it was an outlet on a sign as I walked in.