One Nevada Credit Union

Yesterday my boyfriend and I went into One Nevada & Teresa helped us with exactly what we needed and so much more. She is honestly so amazing!!! Very very professional & entertaining when helping you. Everyone in there is very friendly as well! I honestly recommend this bank 100%!!!

I visited One Nevada Credit Union last week and was extremely impressed with the customer service I recieved. I was greeted promptly as I entered the door. I felt like a VIP. Teresa was the representative that called me immediately to her desk and answered every question I asked. The products/​services that this credit union offers fits my financial needs. Service at this location was fast and flawless. I plan to take advantage of the 1.99% auto finance promo.

Teresa Popp was amazing in helping me with my auto loan 1.99%. Plus a 0.25% promo, my loan will be 1.74%. Very easy and painless auto loan ever!!!
She was professional at all times and went the extra mile to help me. Green Valley Branch is very friendly and accessible and right is the corner of Sunset and Marks.
555 stars*****

The staff at this branch is wonderful but if you ever need to call the customer service line you get whoever answers and they are rude. They all want to help you at first saying that once you open an account they are always there to help. They arent. They actually dont care at all. Dont waste your money on the $ 20 a month fee and go somewhere else.
Update: I spoke to Liz through email and she was very helpful. Resolved my problem with no issues at all. As long as there are some people in this bank that actually care about their customers Ill be staying. Thank you to Liz for your help.

The staff is always so friendly and eager to do anything they can to help you accomplish your goal. I highly recommend this bank and branch to anyone and everyone interested in opening an account with a trustworthy bank!

On Wed Nov 25, 2015 around 11:35 p.m. I went to deposit some cash in the amount of $ 347.00 on the Lake Mead and Boulder Hwy atm location and the atm swallowed my WHOLE deposit without depositing in my account. It read that it could NOT process my transaction and DID NOT give me my money back. I WAS FUMING!!! I tried to stay positive but I was irritated because I knew that the very next day was Thanksgiving. When I got home I tried calling One Nevada but was quickly disappointed that they do not have a 24 hour contact emergency line. Aren’t we 21^st century One Nevada??? So I said well I’ll just go to a location first thing in the morning on Friday to correct this. But yet again more ANNOYANCE… They were closed. I want to first off say «Black Friday» is not observed as a national holiday. So it is most difficult to comprehend why One Nevada is closed today. I’m am now wondering should I even bank with One Nevada. Sincerely one irritated, angry, concerned, undervalued customer.

I got a 1.99% auto refinance offer in the mail so I thought I would check it out.
Teresa, got me all set up in just a couple of hours. They were all very nice, fast and efficient. I since financed my new used car at the same 1.99%. This time Esther assisted me, also an excellent professional. The best the dealer would do was 4.65%. I hope to move all my banking there as soon as possible.

These idiots drop security questions on you in the middle of the night, but not common questions that DON’T CHANGE, like mother main name, last 4 of SS#, birthday, first pet, first school etc. NO they ask your car color, we have 2 cars, changed several times in the last several years, favorite fruit, mine changes from day to day. AND do you think they have someone on duty to help you out of their dilemma, NO, wait until tomorrow or maybe Monday morning.

Excellent, Freindly service with a smile. This is the place where you want to conduct all your banking buisness.

I have been dreading opening an account for quite some time. I always just use cash everywhere. But after visiting the branch today and was fortunate enough to have Sandy helping me… the experience was actually pleasurable. The only thing I didn’t like was she said she is always at a different branch. It’s nice to know if you have concerns or issues that person will more than likely be there. Other than that I was extremely pleased with everything she did to help me out and hope all experiences in the future are just as good!

Usually some DRAMA with this bank … last week customer service informed me incorrect information … went in today and spoke with Candice to get it cleared up and she did exactly that. She turned me from a completely unhappy customer, ready to close my account, to a happy camper ready to give refferrals. Thank you again Candice.

Let’s be honest we all would prefer to be treated like royalty. But holding people on a short leash will cause you to lead a very unhappy life. How about we treat others the way we’d like to be treated? Cut them a break when possible? And if you’re having a bad day, slow down and remember that no one is a robot, no one is perfect. Give them some slack.
Having said that, just recently I came into this branch after my debit card info was compromised and lo and behold the one to help me was Miss Esther. And she was nothing, but professional and reassuring. She explained the charges that were avoided and she printed out a new card. The whole time she made a personal connection and wished me well on my journey to becoming a nurse.
Miss Esther, thank you for caring and keep on doing a great job :). I appreciate you helping me.

According to one of the many spam emails I get from One Nevada, they apparently want me to vote them «the best credit union in 2014» so they can repeat as winners. the timing of the email was serendipitous as I had literally just left the establishment after yet another less than pleasent experience. I guess anyone can claim to be the «best» at anything they want these days… so in that spirit here’s a review from their «best» customer;
The business model stinks as all of your money interactions are with a machine and the people in the branch have no way to get you cash or take deposits. The all-​powerful ATM isn’t all that reliable as I’ve been there twice personally to make a deposit only to be told I would have to drive to another branch (Eastern/​215) in order to do it due to the ATM being «out of order». What kind of money establishment is this?
Not to mention the fees. Every time you turn around you’re getting nickel and dimed. My debit card needed to be replaced and it was $ 5. Really? Your .01 piece of plastic and 10 seconds of bad customer service and it’s $ 5? Honestly though… when they told me I was nonplussed as I was surprised it wasn’t $ 20.
The people working there seem nice enough when they aren’t carrying out their employers bad policies. It’s gotten to the point that every interaction we have is negative in some way whether it’s the long wait to talk to a rep to be told I’ve got to pay more fees or the neverending emails telling me how great they are and how much money I’m saving by being a member of their credit union. Really???
Counting the days till I can close our acct and move to a real bank. My wife is stubborn about not wanting to buy new checks and set up new bill pay with another bank… I think she just enjoys bad customer service and paying fees.

This bank was better when it was Nevada federal. I’ve been here multiple times over the years and used the bank when it was Nevada Federal into the transition of Nevada one.
Most of the tellers are good but one has messed up my account on several times, her name is Esther. She can’t listen or follow simple instructions on what I want to do with my Accounts. Typically you have to explain things to her three times to her. I don’t think it’s a language barrier because she’s very proficient in English, but she just doesn’t listen. I have made the point to look busy whenever she calls on a customer and then hopefully get the next teller. today that did not happen. About halfway through with my transition I told her I had to leave. I’m just going to find another branch.
Update. I came into the branch and spoke to the On duty VP who happened to be there. The teller and staff were professional, friendly and assisted me with my concerns. They assisted transactions and I will come back. Thank you for actually listening we appreciate it.

I went to this branch to refinance my auto loan with Chase, and Esther was so helpful and attentive and was genuinely interested in helping me get a better interest rate and lower payments. I wound up cutting my payments by more than half and reducing my interest rate by almost as much. I was so thrilled, and I couldn’t have done it without Esther, who worked everything out with the incredibly unhelpful people at Chase when they wouldn’t help me get all the paperwork we needed. She also hooked me up with another employee at the credit union who gave me a lower rate for my car and rental insurance (which I now want to switch over to One Nevada). I do all my other banking with Wells Fargo and am considering switching over to One Nevada just to have everything in one account. But Esther wasn’t pushy about me doing that; she just seemed interested in helping me save money. All in all, I loved working with this credit union and I thought Esther was really sweet. I wish I’d refinanced with them sooner! Would definitely recommend this place to a friend.

When I was having issues with my IRA taking too much out of my account, Ken was very helpful going through a year and a half worth if statements to help me figure out where it started so that I was able to present everything to my IRA to get that sorted out. I was very thankful!

Megan is the worst teller I have ever dealt with. Has no desire to assist customers with anything. Time to find a new bank. Too bad most choices are just as bad.

Most of their branches are ATMs — I only know of a couple (miles away) that actually have tellers or people you can talk to. This is a reflection that they have no interest in meeting their customers needs. I tried to email them regarding a concern — received a response to contact them or go into a branch — now that is funny! Don’t you dare do anything that may incur charges — or you won’t be extended any courtesy going forward. Forget credit unions in this state — they are ruthless!

I’m moving to Henderson and had requested insurance quotes from this credit union and I had planned to open an account with them too. I got the auto reply that someone will be contacting me in the next day or 2, but never got a call nor an email. I got curious and check Unilocal.No wonder. .. Thanks to those whose posted reviews here.

Unilocal needs a zero-​star option. NFCU is now OneNevada Credit Union. Apparently, OneNevada or NFCU, at some point, instituted a policy that account closures will incur a $ 20 fee. When I informed their customer service that I had not received this notice and asked when the notice was sent, THEY REFUSED TO RESPOND. I made multiple inquiries and received evasive answers as to the method of giving notice and as to what address notice was sent.
To pile up bad on top of bad, apparently (according to the National Credit Union Administration), NFCU went from a CU organized under federal law (The Federal Credit Union Act) to one organized under state law (NRS-​678
) recently. This is great news, if you are the credit union. This is horrible news if you are a consumer because there seem to be scant protections for consumers under the Nevada rules. In other words, they can do what they want and you are free to leave… that’ll be $ 20 to close your account.