Frankel Desha A MD

I made an appointment with doctor Frankel’s office. I filled out the paperwork ahead of time that they had email to me. I then emailed it back to them. When I got there, they said they didn’t have my paperwork. After checking, they found one piece of paper work. I then had to fill everything out all over again. That was fine, I didn’t mind. When I got in to see Dr Frankel, finally, everything seemed OK. He appeared to be kind of distant but I figured I just needed to get to know him better and he needed to get comfortable with me. Going forward I was having an important test that he asked that copies be sent to him of the results. I sent copies of the results to him, or I should say had them forward it. My internist called me the day after my test with some concerns. She said she would contact Dr Frankel and she would let him know what was going on and have him call me to discuss it with me. I waited all that day into the night and into the next day I heard nothing from Dr Frankel. I waited till late that afternoon. It was approximately 3:30. I called his office and asked if he was going to call me. They said that he is off on Fridays. No one bothered to tell me that! Consequently, with all these unanswered questions hanging over head I asked that he please call me the following Monday. On Friday she gave me some vague reference to something they thought they had found but acted as I said very vague. On Monday I called the office again to see if I was going to be hearing from him. I was asked do you have an appointment? I said no I need a phone call. They said again well do you have an appointment? I again answered I didn’t want to come in I wanted to speak to him. Then I said are you telling me I need an appointment to speak to him on the phone? She said yes. I then got a little bit frustrated and explain my situation to her. She then checked her notes and said oh you’re on the list to call today. It is been over 24 hours since that time. I have still not heard from him. At this point I don’t know what to say.

First they want your entire life story answered on a online web questionnaire that completely compromiseses your identity.
It asked very personal questions that should only be answered for password recovery. Once and when there security is breached everyone’s life is at risk for identity theft.
Second, I took 15minutes out of my day to answer these questions very vaugly. Had a appointment the next day (today) at 10:45.
Called to advise I was running 5 minutes late, Debra answers the phone asking if I did the online web forms. She than advises she does not have my forms nore does she see them in the system. Puts me on hold, moments later she replies with «I found one, but since we don’t have the other we need to reschedule you since we ask you to arrive a hour early if you didn’t fill out the forms via web».
Wait a minute, you mean to tell me since you clearly lost or misplaced my forms or maybe your web based questionnaire isn’t capable of keeping my VERY personal information secure and in order I need to reschedule?!
So at first you clearly stated you had nothing in the system than moments later found half the paper work and I’m the one who has to be inconvenienced? Because your normal procedure if to ask patrons to arrive a hour early for a 15 minutes worth of paperwork, I have to reschedule my appointment for a whole nother day when I allready had to make arrangements for this one.
Debra either your system clearly has flaws or you are just completely incapable of keeping sensitive information in order.
You could has easily set aside 10 minutes for a guest to arrive and fill out the desired paperwork.
Instead you have no customer service skills and don’t know how to adjust for unexpected circumstance.
I will find another office that will be more understanding and update my post with there information.

Dr. Frankel is a Gastroenterologist in Henderson. I was referred to see him by my primary Doctor.
The location is easy to find — off of Gibson/​Wigwam, just off the 215. It’s in a business park, but parking was limited a bit.
The office itself seems older. I didn’t feel like I was in a Doctor’s office, it was really kind of weird. Dr. Frankel was very nice and wasn’t running too far behind.
When I made my appointment, they sent me paperwork to fill out in advance (all electronic) to save time on the day of.
The only real issue I have was with my appointment… It took me a couple of months to get an appointment, and I specifically asked the receptionist if they call with courtesy reminders. She said yes, and that was the last I thought of it… Well, I called to confirm my date and they said that I had missed my appointment — they never called with a reminder or anything. It was really frustrating because I waited so long and would’ve never just no-​showed. I rescheduled and once again asked that they call me with a reminder (which I was rudely told that is a «courtesy» and not guaranteed). I have never been to a Doctor that doesn’t call around 48 hours in advance to remind you of your appointment, giving you the option of canceling if needed.
Of course, I didn’t get a reminder AGAIN. Luckily, I had the appointment in my calendar and went as scheduled.