Innovative Air

Don’t trust them. The contactor installed brand new unit less than 4 years ago with 5 years compressor and 5 year part warranty. It completed broken now. Called them. They said they never gave customer 5 year parts warranties. Sent picture of invoice. Then they said it did not include labor. Asked them how much is cost of labor. Never got reply.

Very happy with my experience with Innovative Air —
1) Customer Service — very helpful on the phone upon initial contact. They explained, clearly, what I should expect and were also very keen to my sense of urgency considering the summer heat in Vegas. They agreed to come out same day without any begging on my part.
2) Integrity — they showed up on time, and did everything I expected them to do. The technician completed his diagnosis quickly and was upfront about what he found and what the cost would be. I also have a home warranty that wanted to send me to a different company — who wouldn’t come out for 3 days (in 105 degree heat!). Innovative Air was honest about what they couldn’t do for me that my warranty recommended company could. I chose Innovative and paid out of pocket because of their customer service.
3) Fair — the motor & capacitor were bad and it cost less than $ 450 and 30 minutes of my time to fix. I never expected it to be cheap but I found the price to be very fair.
Would definitely recommend Innovative Air.

Rob just fixed my AC unit today, and I can breathe again! He was in and out in only 15 minutes.
I live in the Anthem area and highly recommend Innovative Air, give them a call!

After Carl’s was not able to accommodate a same day service call at one of my rental properties, the tenant suggested that I try Innovative Air. They were able to send a technician that afternoon. After a prompt diagnosis, the owner called to discuss the repairs. Estimate was reasonable, the owner offered me a discount since I own multiple properties and the repair was scheduled for the next day. When the repair was being performed, another issue was discovered. The owner actually sent me a video documenting the issue (a first for me from an HVAC company) and also completed the additional repair same day. Very pleased with my experience and will definitely use the company again.

Yes Air Conditioning was able to fix the simple problem with this unit as a short circuit in low voltage wire leading to the thermostat. Unfortunately the Innovative Air guys were so incompetent they didn’t even know what to look for, they wasted their time replacing expensive transformers that were getting blown on the main unit due to a small low voltage short on the thermostat control. Even the technician at Innovative Air derided his manager Eric for incompetence and not understanding the basics of HVAC units.
On top of all this Eric managed to get a speeding ticket in our community at Anthem Country Club, for which we got billed. Full verification of these facts and the diagnosis/​resolution by a competent HVAC company is readily available.
My advice is be careful, the manager Eric clearly is incompetent. There are many better options out there; for those of us with multiple homes, we need to use such services often and our business will continue to go elsewhere. Communities like this are only useful if accurate information is shared among members. Don’t fall for the excuses from the company — it was their incompetence that required us to call additional companies, who were able to fix the problem easily.

Great Customer service. Eric was very accommadating! Through miss communication with another company I actually had two techs from different companies show up at the same time. Spoke with Eric, him and his tech were actually humored by it. As oppose to the other company who was annoyed even though I gladly paid their high fee to just show up and leave without even looking to see what the problem was. Innovative Air got the job for their great service and even a discount was given for the whole situation. Also, this was during a heat wave and they were available unlike most places. Btw their fee to just show up was way less than the other one and they even give free second quotes. Great Job!

It was so hot that I felt like I couldn’t breathe, and my animals were constantly panting! I knew we were going to get sick if this kept up. After calling out Number 1, Ellsworth, Alaskan Quality, Sun Country Heating and Cooling, Gibson Air, and Dekes (and having most of them try to charge me for estimates even though I had specifically asked their scheduling receptionist if they would be giving me free estimates– one even went so far as to call their home office to tell on me and try to manipulate me and coerce me into paying for something I had been told would be free, and then having several of them «repair» my unit and still being left without A/​C in 100 degree temperatures), I was at my wit’s end! ALL 6 of them had told me that I was going to have to buy a new unit, and the cheapest they were pricing was $ 4,135!!! And that was for a «crappy» unit that wouldn’t do what I needed while being an electricity guzzler and would break down so I’d have to buy a NEW one in just a few years! If I wanted something that would actually run AND cool my house I was looking at a minimum $ 6,000!!!
But then Innovative Air came in and said that the problem was that my FAN needed to be replaced and since it looked like no one had even cleaned my unit let alone given it a really good exam and analysis it was possible that the problem was that all the other companies were just looking at how old my unit was and wanted to fatten their wallets (my words, not theirs).
After having 6 other «highly rated» companies come out and tell me I was going to have to buy a new unit, I was extremely skeptical. Innovative Air was offering to charge me ¹⁄₁₀^th of what the others were telling me was the MINIMUM I’d have to pay to get any relief from the sweltering heat! It was too good to be true (hence my skepticism), and it was extremely hard for me to turn my back on the advice of all those other «experts,» especially since I’d purchased a unit for the other side of my house from one of those competitors just a couple of years ago and thought maybe I could trust them. But it was just a little bit harder for me to part with $ 6,000 for a semi-​decent machine without at least giving them and their better news a shot. So after a lot of inner arguments, I decided that if they were wrong then I would just consider the money I paid them to be part of the cost of the new A/​C unit I’d be buying from one of their competitors, and I gave them a try.
You’re not going to believe the next part– within a couple of hours of the technician switching out the fan, my A/​C was RUNNING! The air was COOL in my house, the entire side of my house was COOL, and that night I was actually able to sleep comfortably on my bed!!! I was thrilled!
Thank you so much Innovative Air for saving me and those I love from these horrendous temperatures and from the hands of those who either didn’t care enough to help us, were too inept to do the job, or were trying to steal money I don’t have! Thank you for your honesty, your professionalism, your knowledge, and most of all for the cool air that I have in my home now thanks to you!

This is a great AC company! Always on time, professional and extremely friendly. Their pricing is very reasonable compared to anyone else that we got quotes from. HIGHLY RECOMMENDED!