Select Physical Theray

I currently am an ACL patient and my therapists name is Dustin. He is AWESOME. Every time I go in for my therapy appointments I always get a friendly «Hello Mason» there are never more than two other patients with Dustin at once so I truly feel as if I am getting a one on one appointment. I feel as if this clinic is devoted to my future well being and because of that I would recommend this place for anyone in need of rehab.
This is my first review ever. I am a high school teen so I don’t normally go out of my way to do things like this, but I feel this place deserves the recognition it has earned!

This is when I seriously wish
has negative stars! We were referred by my son’s Athletic Trainer to have his hand checked out. I called to schedule an appointment and the gal took my information and told me since the Occupational Therapist does not work on Tuesday, she’ll have to schedule an appointment for Wednesday. No problem, I said. What’s one more day, right?! She did say that I’ll receive a call later today from another person to confirm my insurance for my son since she does not handle that. No problem, I said.
Sure enough, I received a call later that afternoon from the rudest person on earth! When I answered the phone, she said, «This is _​_​_​_​, you called Select Physical Therapy earlier. What is your question?» I was baffled. I said, «I did call but I didn’t have any questions. I already scheduled my son for an appointment.» She then came back, «Yeah, I see that he’s scheduled but what’s your question?» Again, I said, «No question… maybe YOU had a question about his insurance?» Then she said, «Oh – what’s his insurance information?» We went through the logistics and I specifically asked her, «Does he need a referral from his primary?» The rude lady replied, «No.» «Are you sure because if so, I will call his Primary.» Her response was, «No. You have a PPO plan so no referral needed.» WONDERFUL! We hung up and I thought that was the end of it.
I got a call on Wednesday, an hour right before my son’s appointment and this RUDE lady called me. «This is _​_​_​_​_​_​from Select Physical Therapy. Since we don’t have a referral from your son’s doctor’s office, we are not able to see him this afternoon.» SERIOUSLY!!! I was livid! I said, Why the heck did you not tell me this?!
No good reason except, «Oh, I thought he didn’t need a referral.» Wow ! What a friggin’ idiot! She should be fired!