Subway

This was my go to location when I first moved to town and lived within walking distance, but it had been awhile until my visit this week. I was rushing between a doctor appointment and a dentist appointment so this fit the bill for quick, light dinner.
This location can get busy during lunch and dinner times, but the line has never been too long. The food and menu options have always been consistent with other Subway locations. The service here has never been awesome, but it isn’t bad either. The staff seems indifferent most of the time. The inside of the restaurant has always been clean.
I like all of the promotions that Subway has been offering like the $ 3 sandwich of the day and bonus gift cards or a free sandwich with purchase of a gift card.

David Giles, the manager is amazing. Talk about customer service. Every establishment should have a David Giles. Kindness goes a long way.

Horrible service by Ana. Came here for my 30 min lunch break & the whole time I was telling her what I would like on my sandwich she was busy talking to her co-​worker about her getting off early only if he approves. With her talking she wasn’t really focusing on what I wanted in my meal. I got to work, opened up my sandwich & see the most sloppiest sandwich I’ve EVER had!
I couldn’t really enjoy my meal since I was too busy picking up all the veggies that kept falling off of my sandwich

First off I have NEVER been to a Subway with such AMAZING customer service!
I was in town for just the day (I’m getting ready to move to Henderson shortly) and it was the end of a very long and draining day, my grandma sent us here since she always has coupons to pick up dinner for her.
At the time their was 2 male employees working the counter and both of them were so nice and accommodating they gave us these stamps cards that no other Subway ever mentioned or gave to us!
This would make me try Subway again because of their amazing service! I’d definitely be back since it’s right by our new house!

Excellent service! Came into this 24 hour location around 2:30. When most employees might be disgruntled at this time of night, our sandwich artist was nothing but pleasant and accommodating! Great place for a late night snack.

Enjoyed my service here tonight! Sara was a delight. Very cheerful despite working the night shift. I like this location more than the Gibson one!

Can sum up the staff experience in one word: Attitude. If allowed two words: Sucky attitude. Serious training issues here. Not hostile so much as completely apathetic. Wish I got the guy’s name before he packed up and left. It was 9:30 am, so he must have been the night staff.
Every table was dirty. He must never get out from behind the counter. Although, there were only three customers there, myself included. Given how slow he moved, I can only guess at what he does between customers. It ain’t his job, obviously.
Here is what frustrated me so much:
My husband and I arrived. Together. Greasy counter guy was wrapping up with the only customer. I headed to the bathroom. Did what needed done, washed up, headed out. He was still ringing up the same customer. Had not even acknowledged my husband standing there all that time. Didn’t even glance at us. Finally finished with only other customer, shuffled over to my husband. Asked what he wanted, what bread, which type of eggs, etc. Starts building sandwich. I say, nicely, «We’re together.» Usually when you are in a group, they take care of you all at once. I’ve been to dozens of Subways, it’s not rocket science.
He looks at me as if I had just materialized and grunts in my direction — no eye contact, just a grunt. Cuts bread. Gets out container of eggs, takes off lid, takes out eggs, puts on sandwich, puts lid back on, puts eggs away, continues.
I repeat that we are together, adding that I was going to get a breakfast sandwich, too. He was visibly upset that I deigned to speak to him. Now I’m angry. «So, what I’m saying is that you’ll have to get the eggs out again. You might as well make them together, save yourself some time. At least, you could have, if you’d listen to me, the customer. Over here. Hello?»
He snarked back something unintelligible, but definitely snarky. Still no eye contact. Still didn’t start on my food. Wrapped up hubby’s, went to cash register. Got even more upset when he found out that he’d have to make mine, too, before ringing us up.
Halfway through my breakfast fixings (open fridge, get container of eggs, take off lid, etc…) he is relieved by the next shift. She’s all smiles and efficiency. He slinks off — after preparing HIS OWN SANDWICH FIRST! We’re still waiting. It is only after he has left that we finally get our breakfasts completed and rung up.
Then, we had to clean off a table in order to sit down to eat.
I get it, you’re not a morning person. Not my problem. Buck up, kiddo — you can always work at the DMV.