Mr. Pavers

Mr. Pavers is the best! My wife and I bought our house four years ago and from day one had been wanting to do something to the old deck. After doing our research we selected to go with Mr. Pavers and are so happy we did. Michael was our sales guy and was great to work with, he provide upfront reasonable pricing that blew the competition away and was always a phone call away. Even while he was on vacation! All of the workers arrived on time and always were very professional. They did a fantastic job and did it in a reasonable amount of time. They have made a customer for life!!!

Wanting to add a patio to our yard, and having heard positive things from many people, we decided to call Mr. Pavers and request an estimate. Graham came over on several occasions to give us ideas and show us samples. He was very courteous, patient and helped us in the decision making process. He explained that they had different crews for each step and indeed, like clockwork, the separate crews came and did their jobs quickly and worked efficiently. The owner, Glaystone, came to check on the progress throughout, which made it less stressful for us. The final product looks great and we are very happy with Mr. Pavers.
P. S. — We highly recommend going to their reference homes, as they provide a large list, because the pavers/​tiles you choose to go with don’t quite look like the examples in the catalogues… seeing them in person was a huge eye-​opener as we were about to go with a certain style and ended up picking a different one after seeing them both in person. We are very glad that we chose the one we did!

A few months after a $ 14,000 job, the wall fell down on my son (it was only held in by a little glue), and sand is still coming out of in between the pavers everywhere. This company cares about doing a high volume business with low quality.

My mom lives in Blackhawk, a gated community. She hired Mr Paver to replace her driveway and walkway and front porch. The pavers and overall look is good. The problem we are having is the mess left behind. The HOA is holding a $ 750 check because the street where they dumped the concrete materials is a mess. (Why no tarp if they know it stains?) So far, the response we are getting from Mr Pavers owner is unsatisfactory. If we understand correctly, he is saying it is normal and typical. We’ve asked him to come and scrub (not sweep) the street and he has assured us he will. I will wait and post my final review based on the service & follow through that we have been assured we will get. Glaystone, the owner seems like he is too busy to take care of this now that he’s been paid in full. Glaystone has assured us that he is sending his workers over to try and clean the street on Saturday. (3 days from now) I will revisit this review in a few days and hope that he keeps his word, and that we get the service we paid in cash, and in full for.

Overall a Great Experience. Special thanks to Sandy Thimlar who did the estimate and helped us select the correct paver and the right color to match our roof. The driveway and walkway pavers look great. The Demolition Crew was very professional with large trucks and big equipment and they cleaned up everything. Marvin and his crew did a nice job installing the pavers and fast. Everyone was very friendly and easy to work with. We’re very happy that we chose this company to do the job for us. Thanks again Mr. Pavers.

Great company with reliable, professional, and talented team of people!
My family and I needed both pavers and artificial grass installed in our backyard, and were dreading the process. We have recently done a lot of remodeling in the backyard and have been disappointed with the lack of professionalism from several contractors we have worked with. This wasn’t the case at all with Mr. Pavers. Sandy, our saleswoman, came out to the house to survey the area and presented our options with a very straight forward, no hidden fees approach, which I loved. She gave us a VERY reasonable quote for what we wanted done. I mentioned at our first meeting that we were having family over for Easter, and I hoped it could be done before that, at the time, that was less than two weeks away. I never thought that that would be possible, but low and behold, one of their other jobs had a delay and they moved us up to the front of the line. They stayed extra late until 7:45pm on one of the days just to make sure everything was finished for our family get together. The work turned out beautiful. The pavers are exactly what we wanted, and the grass feels and looks like the real thing. We have been absolutely thrilled with the whole process. This company not only puts out a wonderful product, but they actually care about their customers. I would highly recommend them to anyone in need of their services.

SO IMPRESSED. The guys showed up Every day right at 8 a.m., would take a short lunch, then worked until 5 p.m., and in my case, most of the days was in the Scorching 90+ degree heat! They cleaned up & put all their tools away on the side yard before leaving every day. One spot I asked them to fix & they did it right away. I got 4 estimates for my job — they were right in the middle. Easy to work with. And most of all, my pavers are Gorgeous. I LOVE THEM!!!

The project manager arrived at my house and after I told him my budget, he got his things and left. I have a small backyard and thought that he would be able to work with my budget or give me options. Maybe i would have spent more if options were nice but turns out he wasn’t interested in my money.
One star for the rudeness. If they had an issue with money, they should have asked me that when I made the appt, then I would have not wasted time.

Here is an update to my review on 7÷7÷15. I was correct. After my Unilocal review, I got a call this morning (7÷9÷15) from the owner, Glayston. The voice message states that he saw my review on Unilocal and that he did come by our house, but it was after he said he would. There was no apology or acknowledgement that my husband was waiting for him to arrive. He certainly didn’t call to tell us he couldn’t make it.
He stated he did come by our house later that day and looked at the walkway and this was not an installation issue. The earth moved and that was the problem, but he will have his guys come to work on it tomorrow.
He goes on to add that the reason he didn’t call me back or arrive when he said he would is because he was soooooooo busy. What is the explanation for the project manager not calling me back or anyone coming by while he was on vacation, like he committed they would?
My response, in summary, was: Do not come to the house. We do not want you to work on this project any further and will take our business elsewhere.
Glayston — you missed the point of my review and why I am upset with you overall.
Part of what will distinguish your business from the other companies is SERVICE and FOLLOW THROUGH… which you are clearly too busy to offer and provide. You did not respect us or our time by at least being courteous enough to tell us you were not coming or returning our calls. I still have copies of the text messages and pictures I sent you and you did not respond to any of those either. You even stated you were so upset because my not getting a call back or having people come by was a poor reflection on you as the owner. Well, I guess you lead by example!
People who read this review and my previous review can and will decide for themselves how important service is to them and their project. As you can see from my rating, I would certainly recommend they look elsewhere.

My parents just had their driveway done. Reasonable in price. My dad was impressed with their professionalism and team work.

We recommend Mr. Pavers with one exception. We hired them to re-​do every concrete surface around our home! This included the driveway, front walkway, sidewalks around the house, two backyard patios and a path connecting them. With the exception of one issue, their work was fabulous. They provided design service and were the only local company to do so in detail. (By the way, we had 4 other estimates… most requiring the hiring of a designer!) Mr. Pavers craftsmanship was excellent and we found the workers to be on time, efficient, and better yet, they cleaned up the site daily.
The only issue was the installation of lights. They provided the transformer and put in the wiring but did not complete the installation despite phone calls and emails. There was clearly an issue between «set-​up» and the verbal «sure we’ll install them».
Having completed numerous remodeling projects, we know the importance of the communicating questions or concerns to the contractor immediately. Michael Barrett was great to work with and very helpful in the learning process about pavers. He provided suggestions that enhanced our project. Although he was the «intake» person for the company and Glayston the person to deal with for questions during the construction, we found that it was easier to go through Michael instead of «the boss»!

Decided to expand my driveway. Grahame Lawrence who I worked with the first time around in 2011 came out and we discussed in detail what he would be able to do. Nice to see longevity in folks at companies. At the same time Mr. Pavers also replaced some of the pavers that I damaged due to oil leaks, etc. over the past four years. All I can say, Grahame and Mr. Pavers are great to work with. Job was done as agreed and I again cannot be any happier.

Excellent. I have been very impressed at how fast they completed my project. Michael was the person who came to give the quote and that went smoothly we went over the project and I was happy, I had previously got 3 quotes and Michael was able to match the quote.
About the project itself, initially it was supposed to take 5 days, but they did it in 4, I was impressed by the fact that at the end of each day, they made it a point to clean the site instead of leaving trash around (I have been through a few remodels).
Highly recommend. Love my backyard!

Great company. From sales through construction they were very helpful and professional. Started on time, finished ahead of schedule. Clean, superior workmanship, etc… Look transformed our home. I’m the first to criticize and I demand customer service. This company and crew met all my expectations and beyond. I couldn’t recommend them more if you’re considering this type of work

Great company. Michael, the salesman was very detail oriented and also offered me suggestions when it was hard for me to pick from their vast selection. Their price for the job was also lower than other companies I had interviewed.
Within one week of signing on with Mr. Pavers they had their guys out and they built my driveway in three days despite a heat wave.
Others have complained about clean up issues but I did not experience any issues. They did come and pick up the leftover pavers and pallets within four days.
Also, Glayston came at the appointed time for a walk through. My house now has great curb appeal. Hope my neighbors follow suit. I highly recommend this company.

Mr. Pavers did a very large project for us and we are very happy with the quality, attention to detail and workmanship. During the bidding process, Glayston came up with solutions to minor design needs such as retaining and draining. We made many changes and he was very accommodating. The bid was easy to understand.
I did get other bids. One was astronomical and I preferred Mr. Pavers to the third company because of their expertise. We coordinated the new driveway with landscaping and every landscaper agreed that contracting out the driveway was best. All professionals recommended the Belgard products so that is what we went with.
The project started on time and was completed, completely on time. The crew was prompt, cordial and professional. We had no issues with cleanup. Perhaps these other Unilocal reviews helped us because we simply stated our expectations in terms of sleeve marking and cleanup and it was done.
We did, however, closely monitor the crew to make sure they followed the plans. The crew is composed of artisan stone masons. They work by feel and seemed to do what looks good. If you need precision, you will need to manage them closely. They don’t measure much and it’s not like they are out there with an architectural ruler measuring the plans.
So, I can see the frustrations of some reviewers but, you can get a beautiful, affordable driveway if you are willing to be involved. Write out every detail in the contract or an addendum. Insist on any change order to be in writing and you will be fine.
Also, we did their one year free financing. Easy. No catches.
I recommend this company.

Mr pavers did a great beautiful job we did the front entrance and the backyard they look very nice. Michael helped us a lot in choosing the design and the pave stone they look awesome, very professional stuff all are great and very nice people. And for the cleanup they did good job too for us, demolition team were creative to bring in the bobcat to minimize damaging the trees, everything was wonderful. Fast and very professional team for great finishing and beautiful job I highly recommend them.

Marginal quality. At one of our rentals in Alameda we had Mr. Pavers redo a driveway, the workmanship was ok although some stones are uneven and either too high or too deeply set. Biggest complaint was that when they mixed concrete they splashed the bricks on the house and did not wash it off and the let a pile if broken concrete from the driveway they removed and refused to come back and haul it away. When I called and spoke with them (7÷22÷14) the answer was «it would cost too much to send a truck to pick it up». We just spent $ 25k with these guys and they can’t clean up?

Well, it started well and ended well, but everything in between was a mess.
Sandy Thimlar was the sales person who came out and she was great. She gave us great ideas of things we can do to maximize the space while minimizing the cost. I didn’t feel like she was trying to upsell or convince us to get more expensive products. She did a great job drawing up the plan… but then it came time for Glayston, the owner, and his «crew» to come in… that’s when it all went down hill.
#1: They were supposed to start on Tuesday, but it was the World Cup and Brazil was playing. They called to ask if they could start on Wednesday instead. Ok, I get it. We’re a soccer family. I understand wanting to watch the game, so sure. BUT on Wednesday my mom was having a major surgery and I would be out of the house from 6 am to at least 10 pm. Is there any way we could start on Thursday? Nope. We have to start on Wednesday… so I have to be flexible for them but they aren’t flexible for me.
They start on Wednesday. I’m gone, so I haven’t met the workers or been introduced to the foreman. But they just did tear out and it was fine.
Day 2-​more of the same.
#2: Day three (Friday), the pavers arrive at 8:00 am. YA! But no workers. 9 am, no workers, 10 am no workers. By noon I realize there is an issue and call Glayston. He tells me that they don’t know what time the pavers are delivered so they don’t come on the day it’s delivered. OK. That’s fine I guess… but, maybe you should tell me so I don’t sit around waiting for your guys so I can finally meet them. I have a full time job, two young kids, and a mom in the hospital. He says his foreman says he told me… I haven’t been home. No one told me anything.
#3: So they come on Saturday morning and start laying the pavers. I go out and try to introduce myself to the foreman, Arino. But they all say they aren’t Arino. I call Glayston and he tells me Arino isn’t there… but then when I called that evening because of what happened this day, he tells me Arino is the tall, skinny guy and was there all day… so Arino lied when I asked if he was Arino. Why?
#4: Before we leave on Saturday we have a whole conversation with the workers about where our sitting wall should start. They spoke Spanish and so does my husband so there was no language barrier. The plans showed where it should be, we just wanted to confirm. They put a stake in the ground right where we said it should end. no problem, right?
We leave and when we get back, they have built the wall on the complete other side of the patio! Not even close to where we discussed. Why would they do that? On top of that, the plans said that they would sleeve under the pavers for electricity in three spots, two large trees and for a new wall light on a wall where there wasn’t one before.
So we realize #1-​wall is in a TOTALLY different spot than in the plan and what we discussed, AND #2 they cut our DirecTV wire so we had no cable, which about made my husband lose his mind since the World Cup Finals were the next day AND #3 they cracked our existing concrete AND #4 didn’t sleeve for electricity.
Call Glayston, and he tells me that he decided not to sleeve… um why? And if you decide that, shouldn’t you call the homeowner first? Wasn’t this part of my contract?
Turns out, they totally forgot because that Monday they rip up a part of the pavers to sleeve. But they only did one sleeve to one location and used the smallest sleeve size possible so my electrician had to get creative with wiring throughout my yard.
They come on Monday, fix the wall, fixes the DirecTV wire and instead of apologizing treats me like I’m overreacting and keeps saying, «It’s pavers. It can be fixed.» Not an, I am so sorry all of these things have happened. I will talk to my guys and make sure none of this happens again. Can we do something to make this right.
THEN THE REAL KICKER!
#5-​The next day they work on my front porch and I come home and the porch has been laid crooked with crazy, uneven cuts all over it. It looked like I had done it myself with a book from Home
looks horrible! So again, I call and he acts like I’m making a big deal, because you know «pavers can be fixed easily».
In the end, they did fix all the things they said they would and it does look nice, but they did SO many things wrong You would think after messing up something as big as the placement of a 15 foot wall, and cutting your cable, you’d make sure your team does an extra good job. Never once did Glayston offer a sincere apology or money back for the hassle. He never ever admitted that his team messed up over and over again and caused unneeded stress.
Horrible clean up and Glayston no-​showed to our final walk through. If you do the financing make sure you don’t sign the contract until you are 100% satisfied or you are S.O.L.
Not a great experience. Would not recommend them.

After talking with many paving companies in the Bay Area, we hired Mr. Pavers for an extensive project, including demolition and laying pavers on a large driveway and patio, removing and replacing stairs leading up to the patio, and building retaining walls.
During the proposal process Michael was very helpful in presenting the options and helping us select the best design and layout for the walls and pavers. Michael was also very responsive and helpful throughout the project as questions or adjustments arose. Glayston managed the project itself and has a great attention to detail and quality, such as structural integrity, drainage, and successfully regrading our driveway (which had been quite steep).
The work team was hardworking, and completed the project on schedule. The end result is very attractive. We have gotten many compliments on the work from people walking or driving by our house. Although there were less expensive options, we have confidence in the work by Mr. Pavers and are very happy with our choice.
The one flaw, as others have mentioned, was site cleanup. Unused pavers and other material were left longer than they should have been, and it took several calls to have them removed. However, this was largely a minor inconvenience, and doesn’t diminish our 5 star review for their excellent work.