Green Grass

We have been using Green Grass for the last few years now. Green Grass has always took great care of our lawn. Luckily we found Green Grass a few years back as our front lawn was dying. Now it looks great even in this drought and we water it only twice a week. Thanks Brian for taking such great care of our lawn and go the extra mile for us when you gave us a free fall fertilizer service today.

My previous review was for 5 stars. Green Grass used to be great. They made my lawn look fantastic where it used to be a pile of weeds and moss. That was then…
I have sadly discontinued my service, since over the past many months, my lawn has been looking worse and worse. Even with their service, the lawn was thinning and bare dirt was visible. The back lawn looked like it was balding. The front lawn developed large dead areas. They kept on doing their usual treatments, but the lawn condition still got worse and worse.
I called many times, and people came out to look at the lawn several times. Each time I was told that they would get back to me with a proposal for a fix; however it never happened.
I don’t know if it is the drought (we still water, but have cut back as required), or if their treatments changed since those earlier miracle days when they transformed a junk poor excuse for a lawn to one that always got compliments, but the lawn was not responding to their treatments and they seemed unable to correct the problem. I suppose that in this age of droughts that a great looking lawn is no longer a priority.
Since they could not seem to stop the lawn from deteriorating, and did not respond to my pleas for help with the lawn, I canceled the service. I will keep them in mind for sprinkler repairs, since they have always done a great job with that.

Mr Green Grass is the worst company I had to work with! The company is family owned and the mother sister of whomever answered the phone? Is horrible with how she speaks to you has the customer! talks over you and the worst listener! Listen lady you would get more business it you were quiet.
So I cancelled service but they still came out since I have bermunda lawn but they claimed over a year ago that it will be green with the services??? it is worst now after a year and by the way, Bermunda grass goes dormint in the winter and very very hard to get green in the winter! they claim they could fix it and riped me off with 79.00 monthly!!! then I cancelled but they still came. the right hand does not know what the left hand is doing. I would go with TruGreen instead.
Very unprofessional!!!

$ 440 later, our lawn looks no better than it did when I called.
The aerator only pulled 2″ plugs and Brian never even asked about our sprinklers or other landscaping problems (powdery mildew, black spot, fire blight, browned areas in the lawn and tons of Bermuda grass).
I had to call to ask him to come look at the way things were not progressing and he said everything looked fine when he came, but things were not fine.
A waste of money, as far as I’m concerned.

WAITING, WAITING, WAITING, FORGET IT. 3 WASTED HOURS OF MY LIFE.
I selected Green Grass because of the other excellent reviews. Unfortunately I am not able to be among these.
–Brian is difficult to reach, often getting his voicemail which indicates he will be back in the office the following day or in a few days. He was very pleasant however.
–I set-​up an appointment for a dethatching & aeration estimate a few days beforehand. Sadly, no one showed up and no one called me to notify me. I called 10 minutes before the appointed time and 3 hours later (I was given a 3-​hour window when someone would come) but only reached Brian’s voicemail yet again which said he would be back in a few days after the weekend.
–In my field we call this FAILED TO KEEP APPOINTMENT or «FTKA», otherwise known as a «NO SHOW.»

The Green Grass Fairy visited our backyard and poof instant new green lawn! Just kidding. :) It wasn’t actually that fast, but for a complete lawn renovation including sprinkler installation it was pretty much like magic; it was so fast.
Our lawn was dangerously tragic. Completely devoid of happy grass, and full of crab grass and incoming foxtails. We have a cuddly dog that runs freely around the backyard; thus the dangerous lawn description, ’cause those foxtails are super bad for pets! Initially we thought we would try and fix up the grass ourselves, but when we realized how much work it would take to revamp and squash the weeds correctly, we decided to go to a professional.
It’s tough finding a trustworthy legitimate business to work on a large and potentially expensive project like this. No worried though, because they are a licensed contractor for landscaping, in addition to being a member of the Better Business Bureau.
Originally, we thought to just get the lawn done, and then set up an above ground sprinkler hose system on our own, but Brian explained that installing a sprinkler system wouldn’t be that much more money. Truthfully I don’t know much about landscaping, and Brian was great with suggestions. He explained how the whole process would work, and we were very comfortable with him. We asked if we could get everything in writing, and he took the time to write everything down with prices right there.
Someone came out to spray to kill off the weeds on a Monday. A week later, on the next Monday, work began, and VOILA!!!, everything was done (new lawn and complete sprinkler system, which included wiring underneath our house into the garage for the timer box) Wednesday late morning. Seriously, it was way fast: two and half days!!!
It’s a family business, so Brian’s brother was onsite completing the work as well. The crew came in wearing Green Grass polos, so you knew they weren’t random people coming into your yard.
They did a fabulous job! They cleared out so many weeds in our yard, including some bordering areas that were not going to be covered by sod. It made for a much cleaner look. They were very self sufficient, in that they moved items around in our backyard (e.g., furniture, planters), including patio stones for the sprinkler system, and returned everything in good shape. We didn’t have to do anything, and there was no mess for us afterwards.
It’s been two weeks and the lawn looks amazing! I’m so glad Brian suggested the sprinkler system, because it’s efficient and we don’t have to do anything! In hindsight it would have been somewhat of a pain for us if we had gone the above ground sprinkler system route we were thinking of doing. The hoses would have been an eyesore, and I don’t think we would have obtained a complete coverage area that the underground sprinkler system does.
We had a few questions regarding lawn maintenance afterwards and Brian was very responsive. We are actually signing up for Green Grass’s lawn care program as well (fertilizing and weed prevention).
We love the new lawn! My dog loves the new lawn! Hooray for us!
If you’re looking for a miracle or even just some touchups for your lawn, I would definitely check out Green Grass!

Brian is a little hard to reach at times but offers great service and competitive pricing.
Our lawn needed some repair and I called several companies for quotes and Brian’s was the cheapest. After he did the job, there was some error with the post-​job care instructions he left me. I followed the instructions and the grass started dying. I called Brian and he came back and redid the job for free, this time with correct after care instructions.
Thanks Brian.

There was no info given to my wife about lawn prep before aeration. I did this as a summer job doing this many years ago, aeration doesn’t work when it punches a one inch plug, if that. I came home, saw what looked like mini dirt clods which were the plugs. I wasn’t aware when the work was to be done, but whoever did it knew better after the first ten feet. I hope no one else gets ripped off $ 40.00 for 10min worth of work. UPDATE: The owner contacted us, and is willing to do the job again. This is good, but we’ve decided not to use their service.