Auto Haus

Getting my old changed from 2015 Toyota Corolla. Pretty good service not fast but quality. They make sure everything is in order. And used their check in offer. Pretty good place that offers mechanical and body work. See James for mechanical and Moe for body work.

Gave us an honest assessment that one possibility was too expensive, took our car quickly, and had our car in and out in a day. Really appreciated the service!

I chose Autohaus after reading the great reviews on Unilocal.James was amazing and so helpful through the whole process of repairing the damage to my car. I’ve never had an accident that required work on my car or to deal with insurance, and James was happy to explain what I should do or what to expect. He made sure to check in with me on the status of insurance approval and getting my repairs done, and most importantly he remembered me and my situation every time I spoke to him. The work came out flawless and car looks great. Too bad the other non damaged side doesn’t look as great! Most helpful, I was able to leave my Enterprise rental car there when I picked my car up, since they have a partnership with Enterprise. Autohaus and James made the unfortunate annoyance of needing repairs on my car so pleasant. I would definitely go back but I hope I don’t have to! Maybe for an oil change :)

Overall satisfied with they work they did. James communicated well with me about the work to be done and in scheduling at my convenience. I think they dragged their feet on the job a bit, so they seem to need to be pushed to work at high efficiency, but they did a good job for a good price. I do have to go back, as one of the bumper grommets was not properly put back together.

I have been a customer of Auto Haus for a few years, and I have never been disappointed by their service. Not only they do such beautiful and perfect job restoring my car, they are conscientious and ethical in their approach to business. It is a family business, and they take such pride in what they do, and it shows in their work. I have recommended them to a couple friends of mine, and they were all happy and satisfied with their work. I would give them the highest rating.

Great service and close to 50% lower than the dealership and other places.

Very good customer service. Check engine came on and they let me bring the car in right away, did a diagnostic and explained what was wrong (I know nothing about cars) and fixed it up faster than the estimated time. Will return.

Taking your car to the mechanic sucks, no two ways about it. It’s like going to the doctor– you can never truly be sure if you really *do* need all those medicines and procedures, and at the end of the day it boils down to how much you trust your doctor to look out for your best interests. Same with your mechanic– chances are you have no idea if your car actually has all of the problems that your mechanic says it does, so it comes down to trusting your mechanic.
I trust the guys at Autohaus, and that’s a pretty rare thing to find with mechanics. I’ve taken my Subaru Outback in for normal (and some abnormal) maintenance and have never once felt lied to, cheated, swindled, or mislead about what was wrong and what was needed to fix the problem. They always outline exactly what is wrong with my car, exactly why it is wrong, exactly what is needed to be done to fix it, and if there’s an alternative to fixing it they will mention that too. I’ve brought my car in for an oil change and mentioned that my fan belt was squealing– they come back and tell me it’s because it was loose, and they tightened it up, no charge. Most recently I had them check my brakes to see if they needed to be fixed– turns out my front brakes are fine and my rears need replacing within 3000 miles. There’s no hard sell– they just laid out the facts, gave me an estimate on the job (which was substantially lower than other shops), and let me decide what to do. Most mechanics I’ve been to over the years would have pressured me to replace the brakes NOW NOW NOW, but not Autohaus.
The only downside to this shop that I’ve found is that they’re small, so sometimes they get busy. They might not be able to get to you today if you’re a walk-​in, so I highly suggest calling ahead to make an appointment. Also their parking lot is *teeny* and can be hard to navigate (something to consider if you have a huge car).
*edit* Turns out that with my brakes, the front ones actually did need changing– I had taken it in for an oil change and they just checked the brakes as part of their 15 point check. So, if there’s something that you really think is wrong, SPEAK UP to make sure they go over it with a fine toothed comb. I ended up having them replace pads on front and back, new rotors on the front, and turned rotors on the back, and it cost about $ 300 less than what they quoted me on the phone a few weeks prior to the service– which is always awesome!

Can I give 0 stars? These guys are terrible and should not be allowed in the business of working on cars. I brought my car in for a simple brake pad install and rotor resurface. Got it back and everything seemed fine until I needed to brake at higher speeds. There is a horrible vibration while braking, obviously they messed up. I brought the car back and they said they didnt have time to fix it and to come back. Make time to fix it, show a little customer service; they obviously have no passion for cars or the people that own them. Roger is a decent guy as far as I can; but he wasnt there and now I’m left with a car that I dont feel comfortable driving until they actually take the time to fix their mistake. You obviously dont know what you are doing if you cant properly resurface a rotor. Dont bother with these guys, there are plenty of mechanics in Herndon.

I had my worst experience ever with the jerks (and that’s the mildest word I can think of) who run this operation. I brought in my car for some simple repairs to a wheel that was making a strange sound, was charged slightly less than $ 300 and, within a week of them doing work on it THE WHEEL FELL OFF WHILE I WAS DRIVING THE CAR. They refused to apologize, refused to fix their own problem and refused to even refund my money. Stay away from this business at all costs. It is terrible.

I went in to have my headlights replaced. They took about an hour and a half and when they were finished, my car had another problem… the bottom plate had come loose. it was clear that these people were responsible as I took the car to the dealership to have it looked at and within 2 minutes after looking at the plate, they said someone had loosen the screw beneath it. On top of all of this, Autohaus charged me over 200 dollars to have the lights replaced even though i bought the lights and brought it in to them. STAY AWAY AT ALL COSTS!!!

Visiting a body shop is never fun. Nor inexpensive. So… the best one can get away with is good customer service and and a speedy repair.
I somehow managed to catch my front bumper on some bricks while parking recently, and it totally did a number on the thing. Enough so, that I figured it required a new bumper. Sometimes, I hate being right. As expected, the whole thing would have to get replaced, and whenever a bumper goes, it’s gotta get painted, and that’s always another chunk of change on top of the cost of parts.
So, when I called up my regular mechanic for some advice on local body shops, two turned up: Autohaus and Matchless Body Works. So first thing Monday morning, I tried stopping by Matchless when they opened, only to discover that they don’t start doing estimates until an hour after they open. Huh? Then, another lady walks in and speaks with the employee there about her vehicle, and I overhear that it’s going to be around Thursday that they’ll have her bumper done. Uggghh. Sorry, some of us still believe in (virtually) instant gratification. Off to Autohaus I went!
Not only did I get an estimate on the spot, along with a write-​up breaking down all of the parts required and the cost of labor, I was informed that my car would be ready by Tuesday, or Wednesday at the latest. And so it was! The pricing ended up being exactly what was estimated, and I had my vehicle back Wednesday afternoon. These folks do as they say, and say as they do.
I –think– there was a new scratch left on my car where there wasn’t one before when I got my vehicle back, though. I’m about 80−90% certain, because someone else had recently fixed up my paint job a couple months back. Really, I’m not vain enough about my wheels to care enough to deal with it, but if you’re that type… be careful. It might not hurt to snap pictures before and after you bring your car here.
As far as I’m concerned, they did a reasonable job at a price that wasn’t outside of my expected range. Good enough for me!