Crowne Plaza Dulles Airport

Fantastic stay. Comfortable clean room at a good price. But by far most outstanding was the customer service. From helping me find a place to park my oversized uhaul and trailer, to executive room upgrade to free breakfast and free drinks at the bar for my wife and I, the staff went out of their way to make our stay an outstanding one. The hotel restaurant was great too (Houlihan’s). We will definitely be returning.

If this is the best place hotel near the Dulles Airport, as they claim, then there is room for somebody to come in. This wasn’t bad but as somebody who travels it wasn’t anything close to special. The room was good on the surface: Mini-​fridge, microwave (old but it worked) and a decent TV. But nobody had dusted what appeared in a weeks time. I am a single guy who is called messy and I have less dust at home. And don’t move the bed if you drop something — I found various things and some it was disgusting. (Somewhere there is a kid missing his or her toy — smart move by parent to leave it.)
Bed was nice and provided a good night’s sleep.
The staff when I checked in wasn’t friendly at all. (He didn’t say more than two words).
I came during construction which mean the alarm clock they provided wasn’t needed as I was waken by workers every morning under my widow.
The work out rook is the size of a master bedroom with 5 pieces of equipment jammed together. It makes 24 Hour Fitness look luxurious but it all worked.
It served its purpose. But that is about it.

Front desk employee by the name of Hazem doesn’t care to help. He Couldn’t answer a simple question when called, puts you on hold until you hang up, if you don’t hang up, same guy redirects you to reservations. Unprofessional work ethic and incompetence is not a good look for this hotel.

Another great stay here! James and Ibrahim working at the front desk on June 20 were as always friendly and very helpful. I even received a better room than I was expecting so that is always appreciated.
One pleasant surprise was how easy it was to just get my room right away. Now normally that is always the case but there were a lot of storms in the area and massive flight cancellations at Dulles so I wasn’t sure how that would affect me. It didn’t so I was happy.
I did actually go to the pool this time and even though there was a group of kids there it was still enjoyable.
Already booked my next months stay and look forward to returning again.

A pretty good airport hotel. Not one of the best (I consider the best to be The Fairmont, The Four Seasons and The Ritz Carlton), but this will do for a short layover. There are a few decent restaurant options in the area. Houlihan’s is usually my pick and attached to the hotel. I’m a flight attendant so I stay all over the world, and I’ve become pretty picky about what I like and don’t like from my experiences over the years. This is a solid 3 star hotel. You won’t be disappointed, but you also won’t want to take a bath. Let’s be real: no jacuzzi up in here.

Stayed at the Dulles Airport Crowne Plaza with a group of folks enjoying a military organization reunion ⁵⁄₇ — 5÷10÷15. The hotel is situated across the street from the World Gate complex so restaurants and theaters are nearby. Plenty of complimentary covered parking was available. The hotel provided a complimentary shuttle to/​from Dulles Airport, Udvar Hazy Center, and Metro’s Silver Line Weihle Avenue station. The facilities were clean and comfortable and the staff was extremely accommodating. Did not have the opportunity to try the hotel’s restaurant (Houlihan’s), but heard no complaints from other guests. The room we stayed in was on the 5^th floor, which was associated with the Crowne Plaza Sleep Advantage® program, and was nicely appointed. The premium bedding made for a restful night’s sleep. Our daughter used the indoor pool, which she loved. There were plenty of lounge chairs and tables around the perimeter of the pool so the parents could socialize while the kids swam. The staff did a great job of accommodating our organization in all respects. Definitely would recommend this hotel to others.

I stayed here for work awhile back. It’s a decent hotel, but I prefer the Marriott across the street. The restaurant in the hotel is ok. You can walk to the plaza with lots of restaurants, gym, and movie theater are (where the Marriott is). It’s an average hotel all around. I would rather pay a bit more for the aforementioned Marriott in Worldgate Plaza.

Not a bad hotel. The staff is courteous and the room were given is pretty big. No wow factor here but it is nice.

I was Pleasantly Surprised at my recent stay at the Crown Plaza, Dulles. Crown Plaza’s can be hit or miss when it comes to service & facilities. The service here is Excellent! The rooms, while dated, are clean, and the bed is very comfortable. While conveniently located to Dulles Airport, free shuttle transportation to the airport from the hotel, is just minutes away. There are two club room floors in this hotel. The Houlihan’s restaurant attached to the hotel offers an excellent Happy Hour! Discount drinks, and GREAT APPETIZERS. Indoor Pool and Hot Tub. Within walking distance to shopping & restaurants. My choice to stay when in Herndon.

This review is only for the banquet hall
Positives:
It seems like a good place to hold a party because of location which is right near Dulles airport, near highways etc. So the guests can come conveniently to the party.
They allow you to order food from outside venders. The hall itself is a decent size. The party can go up to 12 – 1 am.
Negatives
The hotel itself is renovated but the banquet hall looked a bit dated. They could renovate some ceiling lighting, carpets etc. The banquet staff were sooo lazy when picking up plates, cups etc. They were just standing in the corner for a while etc.
End result: If you want to have a party or wedding in a hotel, pick a different one.

Great hotel option if you have flight issue at Dulles. They offer 24 hour shuttle service with pick up at H2 on the 10 and 40 every hour, you can schedule your return trip to the airport at anytime in between their regular scheduled trips and they will drop you off at your airline ticket counter.
I booked my room using the IHG app once I discovered my next flight had issues and arrived at the hotel less than 30 minutes after booking the room. I was greeted by a friendly staff that acknowledged my platinum status it was just few moments before I had my room key in hand along with an upgrade. The room was clean, fresh and quiet. There is a nice Houlihan’s Restaurant in the hotel. I definitely would choose this hotel again if the need every presents itself. I noticed the airline crews also use this hotel that’s usually a good sign.

Three and a half stars for the posh end of average. Beds were comfortable, towels fairly fluffy, and the pillows were plush. Basic channel package, functional coffee machine and hairdryer. Soundproofing is weakest at the door, and shower curtain is laterally shorter than practical. No extra blankets stowed away within unit, radiator working within reason, keycard and wifi just fine. Staff members are absolutely great, and the attached bar offers a solid dining option. I’d happily stay here again if push came to blackout drunk.

Very pleased with my recent stay here.
Pros:
— Upgraded me to one of the concierge floor (with 24-​hour concierge lounge)
— Free breakfast at Houlihans (the attached restaurant)
— Plenty of parking, in both front & back, indoor & outdoor. I liked all the options
— Very comfy bed
— Love the Crowne Plaza shampoos & soaps & «night-​time kit»
— Loved the shower — so pretty!
Cons:
— This isn’t really a con, but 2 girls checked me in. It appeared that the first did not recognize my Platinum Elite status or my standing request for an upgrade when I book online. The 2^nd girl seemed to point something out to her & explain that I would get free breakfast. If the 2^nd girl hadn’t been there, I’m not sure if my stay would have been as great.
— The 24 hour concierge lounge — it was empty. There were supposed to be snacks & beverages 24 hours a day, but there was only one lonely bag of pretzels when I went in to check it out. If it’s 24 hours, keep it stocked. Or — it would be perfectly acceptable for there to be hours for the lounge, and keep it stocked only then.

I woke up the second night of my stay to find my son’s bed covered in ants. When I asked them how they would resolve it, they told me I needed to work through Orbitz. I called Orbitz and they contacted the hotel manager, who claimed they had sent up a pest control person and no ants were found. Unfortunately for them, I took pictures of my son’s bed and the pictures show the Crowne Plaza to be lying. I would avoid this hotel at all costs. By the way, if you want to see the photos, just post your email address and I’ll be happy to send them to you.

I dont understand why this hotel is so outdated. Ive been to nice crowne plaza but this one is so outdated.

Pros:
The customer service and shuttle servicebwere great!
Wednesday night reception in the lobby
Enterprise rent a car onsite which is much cheaper than renting from IAD
Price fair
Cons:
The room could have been cleaner, for example the room was not vacuumed properly. The edges of the floor had dust build ups.
Ac didn’t work properly and was very loud.
Overall the positives outweighs the negatives

Got a great deal through Hotwire. Got in a bit late since we had just arrived and driven over from Reagan National for 1 night before flying out of Dulles the following day. Hotel is easy to find off the highway. The front desk staff was really helpful and gave us a coupon for Houlihan’s that we used at 11:30 to order dinner (they close the bar part of the restaurant at 12) with no qualms from the bartender.
Once I had my Hotwire reservation I emailed the hotel directly to have my rewards number added to our reservation. With the prepaid hotel room (Hotwire) we didn’t get any points for our stay, but we did get a room upgrade and points for incidentals.
The room was really spacious, and the bathroom too. Bed was comfy and I love the lavender spray they have in the sleep packet. Even the pillows weren’t bad.

So they have two size room… they are the same layout almost, but the rooms on the older side is smaller whereas the rooms on the newer side is bigger by ¹⁄₃.
no major complaints… the hotel staff were nice and easy going. since this was for wedding event, paid $ 79 per night, no parking fee!
Oh there is a bar next door, taco bell and wendys! The taco bell is open 24÷7… so if you get hungry head over to taco bell.
overall, nice place, close to the airport, free wifi, but I couldn’t use it when I was there.

I find it odd that I’ve stayed at this hotel for over 200 nights in the last 2 years and never reviewed it.
OK so this hotel is a bit older than some of the places around-Doesn’t bother me… Why?
Being a consultant we are often known as point (insert dirty word). Holiday Inn easily has one of the best reward programs available. I got a free set of Calloway’s clubs last year, have stayed all over the world for free courtesy of this program and used points for two free flights in South America last year.
I doubt I will ever get customer service like I do at the Crown Plaza in Dulles. From the friendly bartender handshake at the Houlihans next door to the staff knowing my name at the check in area and even making fun of me at times.
This is business area lodging and oddly enough, the connected Houlihans is a local area favorite in this quiet little area.
There are roughly 20 restaurants with in short walking distance, so you can get any thing from Turkish to Vietnamese to local Cheese Steaks to Ugggh Fridays.
I look forward to the meet the manager event every Wednesday and have gotten used to free Miller Lite, Budweiser, and deep friend something or others…
I’ve got a 42 inch plasma in my room and I get a personal call every stay from the general manager. Not a voice recording but a personal message. I was told he does this for every Gold and Platinum member. That is pretty impressive.
Its about 45 minutes to downtown DC, 20 minutes to Eden Center (Vietnamese area) and 20 minutes to Annandale (KoreaTown). I’m still digging around finding these great spots.

I needed a hotel near Dulles airport and Hotwire came to the rescue. Placing my bid late in the evening for a same day overnight stay, I wound up with the 3-​star Crowne Plaza hotel for a mere $ 59 which I understand is $ 100 off of rack rates. I suppose that is pretty agreeable.
The location is especially close to the airport, but it is not well signed. By leaving the wrong way I ended up losing more than $ 8 in tolls in order to turn around at the next exit. But that is my fault. The hotel itself was fine. It was especially clean, and the check-​in/​check-​out process was easy and friendly. The room was modern and updated with nice finishing touches including a good sized flat panel television. The bed was comfortable and all of my needs were met. The only drawback was having to use the hotel room key after 9pm to access the elevators which is annoying when one has baggage. The hotel itself is located right next to Houlihan’s where they offer a breakfast special, but I ultimately never bothered with that since my flight left so early.