Quest

Only slightly better than then LabCorps Herndon, a few doors down. Its as good as labs get around here, I suppose… which isnt saying much.

Rule #1 of Quest Diagnostics: Make an appointment.
Rule #2 of Quest Diagnostics: MAKE AN APPOINTMENT.
If you’re a walk-​in, prepare for a long, long wait (could be upwards of an hour or more). Quest is insanely busy, with people coming in and out, and it can be a little chaotic.
The staff are nice, but also very blunt. As one of the clinicians told me, they deal with over 100+ patients a day. So that’s about 12.5 patients an hour. With paperwork, documentation and more, they need to get people in and out.
If you don’t like waiting for a long time make an appointment ahead of time. I didn’t (and I regret!). Though I’m not to too frustrated at Quest. They handled what they could as best as they could.

I arrived at 8:35 for a 8:30 appointment. Around 8:40, a lady sitting next to me stated she accidentally had coffee and she was supposed to fast. She said she was cancelling and left. At 8:48 they finally called me and looked at the sheet with the arrival time and said, «OH… you arrived LATE. We cant take you now, you have to wait like a walk-​in.» Even though a lady before me JUST cancelled her appointment, I had to wait. So I sit down, and a man walks in at 8:50 and says, «My appointment is at 9, can you take me now?» «Yes sir!» They say. And take him right away.
So they made ME wait 13 minutes before even calling me up to the window, then berate me for being 5 minutes late, then force me to wait until 9:10 before taking me. It really seemed like they were just punishing me instead of going by «policy».
The phlebotomist that took my blood, Amanda, was very good. She was the only redeeming quality of this place.

Manager called and apologized for the witch’s behavior and said she would deal with her. Because the manager was kind, am adding one star but it is going to take a lot more SERVICE to come up higher.