Pizza Hut

I’m giving it a 4 only because it wasn’t as good as Mr. D’s pizza, but it was still good. Better than domino’s and pasco’s pizza though.

Have been ordering pizza for years from here. Called to complain about the Supreme and they said I should have looked at it before leaving so it was my fault. Also it is up to «code». Very disappointing. Sparse veggies and little meat. Usually it has so many toppings it falls off while eating! I don’t know why they changed their specifications but it’s no longer worth the money. This is my very first complaint on Unilocal

Wow ! I’ve finally done it ! I’ve found a take out pizza that is worse than frozen ! Granted… all Pizza Huts are budget minded. But the PH at El Evado and Palmdale Blvd is a totally different product as was the now defunct Phelan store. Tonight we ordered the «three topping special» from the Hesperia PH. Combined, the three toppings wouldn’t amount to one any other place. Cheese was sparse as well. The crust was doughy and flavorless. Then, there’s the site. The customer area was filled elbow to elbow with five people in there. What a joke ! Will never go back.
Pizza Hut Corp should seriously consider yanking Hesperia Pizza Hut’s franchise license.

a poorly managed location. normally I wouldn’t take the time to review or even complain about a business. however after receiving cold pizza on two occasions I decided just to call a manager and let them know I was disappointed. the manager I spoke to was very nice and assured me there would be a full credit for my order; f over $ 20 and be available for 3 months. i called back 2 days later to redeem my credit and was told I had a $ 6 credit on the account! the manager I spoke to was extremely unhelpful and not sympathetic what so ever to the poor service they provided. looks like dominos for me from now on. no coordination what so ever between staff and after waiting an hour for a cold pizza on two occasions I will not be ordering again. if you must have pizza hut, use another location. or pick it up.

Wish we could give less stars. We ordered Friday night and did not get what we ordered so we were giving a credit. Ordered again this Sunday and it was worse than Friday. One pizza was extremely burnt, one pizza had random toppings cooked to the bottom when it was supposed to be cheese only. All three pizzas we ordered tasted as if there was a drought of sauce in the high desert. Our breadsticks were burnt and rock hard, with no marinara sauce cup provided. Our credit from Friday wasn’t applied, the night shift manager refused to refund our money. Will NEVER be going back to this Pizza Hut again and can not wait to speak to the district manager in the morning

I really like Pizza Hut when I’m in the mood their kind of pizza. This particular store, however, has horrible customer service. I placed an order for delivery and the woman on the phone could hardly understand me. I had to repeat myself several times. And I could hardly understand her, either. When the driver arrived, she forgot our 2-​liter of Pepsi. She was nice, and explained that she was new; but we still had no Pepsi. Not ordering for this mess of a store again.

I ordered 2 pizzas yesterday at 3 p.m. on line and was given a delivery time of 2 hours. After 1 hour the delivery arrived…1^st thing I noticed was the boxes were not warm… opened them to find the pizzas slid to one side and stuck to the top of the box… and WRONG pizzas. Called store and mgr apologized. said they would send out correct pizzas. One hour later… pizza arrives… opened boxes to find 1 correct pizza and instead of the other pizza… breadsticks & brownie. Called mgr back… they picked up brownies and said other pizza would go out as soon as the driver got back. One hour & 15 minutes later (this is now 3.5 hours since ordering) I call to see where the pizza is… Original mgr has left, new mgr knows nothing about this… states she will make the pizza herself and send it out. Finally, at 7:10 (4 hours after ordering) pizza arrives. I have managed pizza places and I could not believe the poor customer service, much less the CRAPPY QUALITY of the food delivered. The LACK OF INGREDIENTS and POOR QUALITY CRUST (over-​proofed, hard and flat) are unbelievable. In addition to the RUDENESS of the guy who answered the phone and attempted to screen my call before putting me on with the manager. THIS IS THE WORST PIZZA AND CUSTOMER SERVICE AND IT’S NOT THE FIRST TIME… my husband likes Pizza Hut so I give them another chance. no more! I WILL NOT ORDER FROM THEM AGAIN AND I WILL MAKE SURE MY FAMILY AND FRIENDS DON’T EITHER.

Our family which consists of 3 adult children and their families all like this Pizza Hut. We’ve probably been buying from them 15 yrs? The Pizza is always good and they have fair prices. There are many choices and selections to choose from. In fact Im ordering Pizza right now from them! Love the online ordering.

Total junk. I can’t believe i ever liked this place. Does anyone know when they went to plastic for cheese? I wish they would get with the program and stop trying to kill us with garbage. Never again

Worst service ever! I ordered a pizza online for delivery, the website said it would take 35 to 45 minutes for delivery, after waiting one hour I called the location, they said the driver was on his way and would be at my location any minute, I said ok, 15 minutes pass, I called the location again, spoke to a different employee who told me that my pizza had just come out of the over, really!!! An hour and 15 minutes for one large single topping pizza, it was enough that it was already 30 minutes late, but for one employee to tell me it’s on it’s way and another to tell me it just came out of the over after an hour and 15 minutes of waiting, I asked that the order be canceled and a refund given, I was then given the run around and placed on hold for several minutes to speak with a manager who had an attitude! If I could give negative stars for this review I would.

Terrible! My family had a long rough day and we ended up ordering from this Pizza Hut. Aside from it taking an hour to make 1 pizza and wing and bring it down the stree, the pizza was stale, cold and they didn’t put any sauce on our wings. Now it’s too late to call and complain or to have it fixed. I’ll stick to little Caesars.

This place is ridiculous. We were quoted the typical 20 – 30 minutes for a pick up order. My boyfriend and his mom went to pick it up 20 minutes after we called in the order and they ended up having to wait AN HOUR AND A HALF!!! They were not the only customers that had been waiting. There were a handful of other people that had been waiting a RIDICULOUS amount of time for their food. On top of that there was ONE person making the pizzas while a handful of teenage employees stood around doing nothing. Corporate needs to seriously assess the management in this store because clearly they are idiots who hire lazy kids and can’t control them. There are too many other pizza places in the High Desert with better food to deal with the laziness here.

Good pizza but not on time with delivery. I visit from Merced and when I come visit my relatives they always have issues with that, theyre never on time. 45 mins passed and I called and they had forgotten my pizza so they were somewhat late when they delivered it. I give them 3 stars cause they gave me a discount but like I said it happens every time. :/

Horrible customer service. Pizza arrived 20 minutes late. When I called at 15 minutes late the girl did not seem to care at all and simply said «he should be there soon». She didn’t even say I’m sorry! The pizza was ice cold when it arrived and we refused the order. I called and got the recording that just kept saying someone would be with me shortly. I hung up after 10 minutes and never received a call from the manager or anyone at the store apologizing for their mistakes.

The pizza was good. A little cold when it got here. They don’t have flavored wings. I was a little sad about that. But life will go in. Hopefully they get the wingstop wing flavors in soon.

It pizza hut what else do have to say. Its not the best but not the worst and its pretty cheap and convenient.

Ummm «Lisa» maybe you could be a LITTLE nicer while taking phone orders and not make customers feel like they are bothering you Thanks!

I don’t know why I get pizza from here anymore, half the time it’s so bad that it doesn’t get eaten, and the other half it is only plain old chain Pizza Hut pizza. Wait, I do know why I keep getting pizza here, the Pizza Mia’s because they’re the cheapest pizza around. Well, you get what you pay for.
I recently ordered the Pizza Mia pizzas and they had the weirdest sauce on them, like it had sugar in it, so I contacted the manager, and was told that they use old sauce on those and if I don’t like it then I shouldn’t order it anymore. This must be a new policy, I don’t remember sugar being a big part of their sauce on these before.
Also, ordering from this particular location is very problematic. Don’t expect it to come anywhere near the time that they state. I’ve been told 45 minutes for delivery before and it’s taken over two hours, with no apology for the delay.
One item that I’ve never had a problem with is their wings, even though this location does not have the Wingstreet inside like many others. They are pretty good for the price.
In conclusion, this Pizza Hut is not that great. There are better places in the area such as Papa John’s. At best, it’s just mediocre Pizza Hut fare and at it’s worst it’s a disaster.