Verizon

Needs a no star!
Absolutely hate this store, every time I go in I have a hassle or the people or rude. I have been called a liar even from one of the workers. Manager told me once to come back in next week and he’d take care of my issues and the phone I wanted, I go in and he is gone on vacation for a month! Latest one I am in the store with my family for an upgrade for my mom which is on my account, we have 9 lines on my account. We sit there for a good time and as we are checking out I ask if I could use the restroom to tinkle since I am 9 months pregnant. Manager Tells me no and went about his business so cold and rude as I am doing the pee dance. I pay $ 600 a month to Verizon. Paying off all my lines next month and will be gone. I have never had one worker or any pros for being with Verizon. I am done and gone!

Verizon itself is the best wireless company but this store has the worst customer service. They make you look like an idiot when you ask a question about your bill. Won’t help with a simple question about a phone and how to do something on it. They tell you to go to Best Buy. Paid a bill and 2 days later had people from Fios show up at my door and said I scheduled an install when I was at the store. Unfortunately this is the closest location so I am forced to go here but I always dread it cause they talk down to customers unless you are there to buy a new phone then they are all nice and helpful. If you are in the market for a new phone… do yourself a favor and walk a few extra steps inside Target and get a phone from there. That was what we did when Verizon refused to sell us a phone for the online price. We went to target and got the same phone cheaper with far better customer service.

Since this is the closest Verizon store to me I’m kind of forced using this place. The customer service is horrible and everyone stands around looking at you funny. I always go here with my girlfriend to see if they have any deals and most of the time they will lead you on until it’s time to checkout with your new phone, iPad, accessory etc and then tell you that the deal was already expired well then why the hell didn’t you tell me that ahead of time before convincing me to buy it… If you can try finding another Verizon store most preferably down the hill if you have to.

I’ve been utilizing this verizon corporate store lately. I have an authorized diamond retailer practically around the corner from my house… but they are dimwits… so although a bit out of my way, this is my goto store.
Today I dealt with a great rep, her name was Nina… I came in because my phone was having issues, and was going to take advantage of my early upgrade. I had an idea of what I wanted and she really took the time to answer my questions.
Now I’m not usually swayed by the upsell they always do… but I had my 7 year old daughter with me and she brought out a product I couldn’t say no to. The gizmopal. It is by far the best gps/​contact device out there right now… and for all the places she goes to with me… it was a must have. My daughter now thinks I’m the best mom on the planet now that she has a watch phone like a super spy… she might even clean her room!
I was also looking at adding another tablet to our family and instead of steering me to something super expensive… she pointed out a really nice LG they had an unadvertised special on… it fit my needs perfectly and has the ability to add more storage space.
She hung with me the whole time, even when I was using the app to swap all my info from one phone to another. We chatted like old friends.
It was a really great experience and if you need to head over there… ask for Nina!

They give you service but they will miss lead on product they’ll tell you that it will take your screen and you don’t need for OtterBox to protect yourself on but the screen protector was screwed you because it will crack in your pocket and your phone is needs to be replaced and you had just bought it and no one will help you not even the online service has help you all I do is give you a bunch of bull

Avoid this place. Avoid time
Pedro. He was rude and lazy. He didn’t want to help us after we were ready to upgrade. He claimed he could not assist with our new phone activation. He wouldn’t help transfer our contacts and what ever was in the cloud, or even assist with enabling bluetooth. After explaining my phone had been stolen the night before he lacked the empathy and technical support we expected from Verizon. We went to the Victorville location instead to make our purchase and seeked proper customer service. The rep there names Yosh assisted us with EVERYTHING we had needed help with and set up the new phone. I complained to the manager at the Hesperia store. She was sorry that we had to drive to another store to get the upgrade and assistance. She claimed she was surprised that PEDRO acted that way. I am sure this was usual behavior. I will Contact corporate to make sure this is addressed. No one should be treated like this– we are seniors and this treatment was u acceptable. We paid over $ 400 in there and have been Verizon customers for over a decade.

This is a horrible store. Don’t believe or trust anything they say. They told me I could get 4 free accessories. The sales rep encouraged me to get the «fit bit» and their power pack even though I said I didn’t need it. His response was, «but it’s free». Then I got slammed with a $ 400 charge at the end of the month. When I went into the store to talk with the manager, her response was «nothing is free». She wouldn’t let me return the items because it was past their 14 day return period. Such bullshit. Everyone needs to file a complaint with the better business bureau so that these stores practices can be investigated. They’re conducting themselves illegally.

I have for into contact with their corporate relations rep, we were informed that they are aware of the issues this store has and it is being investigated. They are working the the district manager to make right in their advertisement and promises… but I have yet to see what will actually happen. For anyone wanting to switch carriers don’t and for anyone that are already customers stay away from the store!!!

This store is AWFUL. We switched service providers from AT&T to Verizon, Fernando, the sales rep helping us convinced us we were getting a great deal on two new iPhone 6s, and told us he was going to throw in two cases and two car chargers FOR FREE, so we should feel free to pick out any cases we liked. Then a month later we receive a bill for over TWO HUNDRED dollars. When we called to correct the obvious mistake, the manager told us that we were wrong, she would do nothing about the bill, and she wouldn’t let us return the items we didn’t want in the first place. She was unbearably rude, and obviously looking for any loop hole to get herself out of the situation. The thieving liar of a sales man apparently duped us into to buying over two hundred dollars worth of accessories by telling us they were free! We then called the corporate office, the woman there told us they gets hundreds of these calls a week! So Verizon lets their sales reps lie, cheat, and steal whatever they can from unknowing customers and then does NOTHING about it. What a disgrace. The corporate office will be getting back to us about whether or not the ridiculous amount of money for the accessories will be taken off our bill tomorrow morning. I can’t believe this is how a corporation does its business. Be very wary of any sales person in a Verizon store and make sure you check, double check, hell, quadruple check every thing you sign. Those sneaky thieves will take any amount of money from you they can!

Our experience with this store as far as cell phones go is fine… thats why they got 3 stars.
Our Fios experience is another story. That would get ZERO stars.
We got Fios 1 yr 11mo. ago. They lied about what incentives we would receive, and the benefits of switching to Fios. Then they send out USED DVR, boxes and remotes. When our remote quit working last month, they told us we would have to pay $ 15 for another remote! It was used when they sent it to us!
I told them I am not paying for another remote, and I would be switching providers.
We’ll yesterday I called to cancel our service, and guess what? They offered me a free remote! TOO LATE! We went back to our old provider, who does replace remotes without any hassle at all… lesson learned.

This review is for Verizon service, not the store itself. Until any other provider can produce the coverage and service that Verizon gives I am a Team Verizon all the way. I have been with them for 8 years and have yet to have a problem they couldn’t or wouldn’t solve. I have friends and family who have other providers and deal with dropped calls, bad customer service, equipment issues, you name it, none of which I deal with at Verizon. The 2 year contract means nothing to me because I will be with them for life.

This store has so many issues, it’s hard to know there to start. However, it’s easy to know where to end: Jeremiah.
This «manager» has no business working in customer service, and acts like his last name is «Verizon», seeing that he thinks he can create his own company policy.
We went in to swap a phone. We had ordered an iPhone 5s and an iPhone 5c delivered to our home. Before it came we decided we wanted two 5s and called Verizon. They said to go to the store and swap it and there would be no restocking fee if the unit was still sealed. When we got there Jeremiah refused to honor that, even when a call to Verizon verified the information. Then he refused to accept my military ID for identification purposes, even though it’s a federally issued ID and Verizon does accept them. He told us both «Verizon might accept them, but I don’t». Apparently he is bigger than Verizon?
They went on to program the wrong number on the phone, even after I verified which number I wanted in the phone and they wrote it down.
Do yourself a favor and avoid this store as long as Jeremiah works there. He is rude and thinks far too much of his role in the Verizon organization.

6 people behind the counter are helping one customer and chit chatting about their lives while other customers are waiting to be helped. This is terrible customer service!

We switched from AT&T on the day the iPhone 5 came out. Our representative was very attentive and helpful. The second time, staff was a tad unprofessional with their personal conversations.