Eyes On Broadway

Eyes on Broadway is located in Hewlett, NY. It’s a family run business, with top of the line merchandise.
I needed new glasses with progressive lenses. Dr. Agin gave me a thorough eye exam and explained everything about progressive lenses to me. He and Carrie tried more than a dozen frames until we found one that was perfect for me. They have a huge variety of frames for adults & kids. When I picked up my glasses I was very happy. I can now see perfectly at any distance. I wouldn’t go anywhere else. Unlike chain stores, they are very involved with the community.

After one year and six months, three eye doctors, close to 8 tries with various labs, I can finally see! While on a visit to Vermont, I visitied my old optical store there and shared my story. He recommended I go see Dr. Agin as he had success with another client that had similar issues. I drove through Hewlett, on my way home to Virginia and had my exam with Dr. Agin. The staff was very flexible with my appointment as I hit unexpected traffic on the way. Dr. Again gave me my exam, sent me on my way and now I have just received the first lenses that I could use in 18 months! I had worn progressives for over 10 years and no one could get my prescription to where I could use it without dizziness or clear vision. Thank you Dr. Agin, you are the best! Your staff is so kind and generous with their flexibilty in scheduling. I hope I will always be in driving distance of your services! Thank you, thank you, thank you!

I rarely write reviews but here goes: I was nervous about going to Eyes on Broadway because I have a tricky prescription and picky (urbane) taste in eyewear. However I needn’t have worried because Eyes on Broadway took their time, gave me excellent service and offered a wide choice of unique frames.
First I got a comprehensive eye exam from Dr. Steve Agin who concluded that my prior prescription was grossly erroneous — this from an ultra high end optical store in NYC. No wonder I was seeing double and had headaches late in the day! I got beautiful new eyeglasses with — most importantly — the correct prescription.
True the place is not dirt cheap but compared to other high end opticians they are very reasonable. They really seem to care about eye health and doing the right thing, rare in this day and age. I’ll be going there from now on.

I have been using Eyes on Broadway for years.
Yes they do carry high end frames, and if that is what you want, there is no place better. The store and the service are top notch. I don’t mind spending more if I get what I pay for.
If you want inexpensive frames, then this is probably not the place for you — unless you catch line of their sales
The quality of the lenses they use are also top notch. At one point my husband wanted a second pair of glasses so he went to one of the chain stores — they looked at his lenses and said — These are high quality, but you will get used to ours in time. We walked out and have never gone anywhere else since.
Dr Agin is thorough and pays meticulous attention to detail. His staff is great when it comes to finding the right frame for your face and budget.
Need an adjustment? No problem, they are always there to help.

Contrary to the other reviewers’ experiences, I find Dr. Agin to be both a consummate professional and a helpful business owner who truly cares about his long-​time clients. I’ll admit that his sense of humour isn’t for the faint-​of-​heart, but if you have a bit of wit around you, you’ll get along just fine with him.
His eye exams are thorough. He will support, adjust, and help you with any pair of glasses you’ve bought there, and while you’re often paying quite a bit for them, the quality in a high-​end frame and at a high-​end boutique will pay for itself in the long run.
I’ve been a customer here for at least half a dozen years, and I don’t intend to go anywhere else.

I would have to agree with ellen’s review… the owner is rude and very opinionated… the frame lines they Cary are high end and very expensive… frames range in the $ 300 dollar and up… by the time you walk out between coatings and lens you easily spend $ 600 plus… I only purchase quality frames and have found fashion forward quality frames at Cedarhurst Fashion Optical right in the five towns… I no longer purchase glasses from Eyes on Broadway…

Great Selection — Overpriced — Help Can Be Rude
«The customer is always right» is not part of the way they do business unless you live in one of the mansions in Woodsburg or Hewlett Harbor.
They have a great selection of frames, most of which can not be found in Long Island. BUT — they are very expensive.
I picked out a $ 300 frame. They convinced me to buy coatings and upgraded lenses. I wound up paying more than $ 700.
Customer Service:
The place is run by an moody older gentleman. During the sale and fitting, he is nice and sweet.
However when I went for an minor adjustment on my $ 700 glasses, the proprietor ignored me and referred me to the daughter. She was snotty — she scolded me, saying that my glasses were fine; when I asserted myself she begrudgingly fulfilled my request.
Bottom Line:
If you do not mind spending an extra $ 100 or $ 200 on a nice pair of glasses go for it.
Personally, I would never go back there because of they way they treated me.
UPDATE: In early July, I recieved emails from friends of the store. Apparently they are engaging in a campaign to have their friends post positive reviews to boost the store’s ratings on Unilocal.
I have nothing against the guy. Maybe negative ratings on Unilocal suprred him on to focus on customer service.
If so, that’s a good thing.