Matty’s Toy Stop

The store is run by an owner that doesn’t care about the customer, its messy and they close early like the rest of the locations. truly a shame

Well, similar to another reviewer, I was running late for a birthday party. I typed in gift wrapping on Unilocal and this store came up in the search in my area. I called and explained that I have a toy from Amazon and need it wrapped. The gentleman on the phone explained that if I was to buy a toy from them then they would wrap mine too. Which I understand because they are not running a gift wrapping business, it makes sense customers must buy to have it wrapped. So I showed up and a lady behind the register, upon my request, showed me the craft toys. She was kind, and knew their inventory. I ended up getting two crafts and they wrapped my (outside) toy as well. Their concern with wrapping toys purchased elsewhere is that the toys might end up being returned to them. Anyways, I loved the variety of toys they have, the heart and soul put into the shop. Convenient location and parking.

I have been a customer of this Matty’s location for years because of their good toy finds and gift wrapping for free. However, during my most recent visit I attempted to purchase a toy, that I had no idea was an outside item since I picked it up off the shelf inside the store. After being rung up I was told that it’s actually more $ off and is outside store. At first I was happy with the extra discount but then they tell me I can’t have it gift wrapped! !. Even when I said I would pay for the gift wrapping since I was running late to a bday party they ignored me. If I wasn’t in a hurry I wouldn’t have purchased a different item (that didn’t Coady much more than the original item). I understand policies but that was ridiculous especially when I offered to pay for the wrapping and it takes them 30 secs to wrap the gift. The cashier was apologetic and understanding but, the manager or whoever else was in there was rude and had poor customer service. I will be going to toys r us next time. Very frustrating and disappointing!

Great service. The pricing is excellent considering it is a small business and not a large chain.

This is a great little toy shop, located in the Peninsula Blvd Shopping Center.
Active and colorful, I much prefer shopping here for my daughter’s toys rather than the giant Toys R Us. Sure, the prices can be slightly higher, but they have a really nice selection, a wonderful atmosphere and really attentive customer service.
The country could use more mom and pop shops like this.