UPS Customer Center

I had never had issues with UPS in the past 10 years until I moved to this new location which the Hialeah store is apparently the distributor for. In the past month I’ve had 2 issues!!! The worst was today though when they «dropped off my package» 10 min before arrived home and there was no package! They straight up stole my package and pretended to drop it off because there WAS someone home but they didn’t even bother to knock. These drivers are ghetto and untrustworthy. Shame on UPS for letting this location bring their name down.

The attitude of the service people at this location is very questionable. Especially the person who called us to report a package as «found», as if it was lost in the first place. We asked to return the package to sender but all we got is this UPS center trying to «beat» the system as if the delivery was made.
From the very beginning of the call this person was hostile to us. At the end they hung up on us.
Total unreliability and waste of time and money.
This incident made us stop using UPS for our small business deliveries.

I was just on the phone with the UPS customer call center… this has got to be the worse service I have ever received in my entire life… if you value your time and money… DO NOT EVER USE UPS!!!

The horrible service I received from ups is ridiculous, I have been waiting for a package for days, i was expecting it on friday, waited all day and nothing, finally i go online to track the package and the note they left was that the receiver asked to put the package on hold, which is bs. I never told anyone that. I then complained about it and I was told my package will come on monday, I’m still waiting for the package, and I noticed the driver put now that he made an attempt to deliver it early today, another bs, he never came to my house, you would think he would have left a receipt, I complained again and the representative assure me it will be delivered today. I’m still waiting. It’s ridiculous.

It’s a shame for the company that big to put so much responsibility for their reputation to the hands of a delivery boy.
And this particular facility is full of slow employees wandering round.

NPS = 0
Welcome to Hell on Earth.
Look up apathy and ignorance in the dictionary and you find this «gem.»
I am even smiling as I type this because the service… nevermind. Service and this location will never be in the same sentence again. I am smiling because the associates here are the meanest, rudest, laziest group of individuals I have ever met.
I’m actually quite impressed at how rude and ignorant this place is. It’s…astounding.
Anyway, avoid this place at all costs. AT ALL COSTS. Pay the extra charge to have packages delivered ANYWHERE else. But just do not come in here. I’m surprised this place is still a business.

They deserve ZERO STARS! the customer service is horrible they treat you as if i didn’t pay for the service. I was supposed to get my package delivered on Friday and that didn’t happen because they had the wrong shipping address. I called to verify what was going on spoke to 3 people and gave them the right address and was promise a delivering for that following Monday. The package is supposed to be deliver at my job i wait after my schedule shift for my package and still nothing once again they haven’t updated the address and no package. i call and speak with 4 different people the last person guarantees me the address is correct and that the package will be delivered today (tues) and of course still no update nor my package, I’m starting to think they lost my package. In total i have spoken to 9 different people and even was placed on hold twice for over 15mins. this is unacceptable and the worst service ever… NOW UPS lost my package! highly upset!!!

Horrible, most of the people there unfortunately just don’t give a s### it’s sad that people are so unhappy at what they do. I will never use this service again.

So MAD RIGHT NOW… I planned and paid for a letter to be delivered express next day and package was never delivered nor the web states a delivery date, I called customer service and they are just giving the around, requested to speak with a supervisor and when she came on the line would not let me talk, sge kept over talking when I was trying to get a straight answer and then hung up on me. They kept saying if there is a delay they will deliver after 7pm, so I asked whats the latest time and no one seem to know. Im so frustrated because I needed that letter today!!! Otherwise, I wouldn’t pay Next day rate, now I will be penalized. I need to take that letter some place tomorrow. Just want to cry because I just dont know what to do now, I might not have a place to live in, because UPS couldnt keep their promise of Next Day Deliver. Like others, unfortunately had to give 1 star when it should of been a big 0… People dont waste your time and money with this company.

I wish there was a rating less than «1 star». UPS made 2 major errors and because of it, I did not receive my package. When i called for an explanation, I was met with a rude and curt person named Kimberly. The conversation would have taken a different tone if she were respectful and apologetic. It was the worst customer service encounter I have experienced.

WORST customer service imaginable. I gave one star because I couldn’t give less.
God help anyone that gets a package from this location. The people here are lazy, rude and careless.
Good luck getting your package! I’m on day three of «will-​call» and no one seems to know where my package is.
Shame on UPS for allowing this kind of service.

Never have I had problems with UPS until I moved to Miami. Not one package of mine that has gone through Hialeah, has been properly delivered. If you live in an apartment building forget about it! Unless you have a ²⁴⁄₇ doorman, they don’t even try to ring you. I even have had one driver «mistakenly» forget to leave an info notice which I am still trying to figure out where that package has gone. When you call customer service they answer every question you have with the same blind answer. When I changed delivery status to pick up I went there to receive it on the date UPS said it would be available IT WAS NOT in fact it was put out for delivery again when I made the request the week before! Infuriated, I asked them to update the status or contact the driver to make a delivery because it was obvious that they were making the mistake and they need to fix it. I was instructed to call the 1−800-#, I did so in the parking lot and was blatantly told that an employee has misinformed me and was unable to resolve anything! As I still make phone call after phone call they have yet to give me anything that is reassuring I am sure by tomorrow the package will be «LOST», which I will update on. SAVE YOUR MONEY PEOPLE! UNLESS YOU ENJOY RUNNING AROUND LIKE A DOG CHASING YOUR OWN TAIL!

I try and tell all My customers KEEP AWAY FROM UPS
Terrible service

This review isn’t for the Hialeah center, specifically, though I’d rather go to the DMV, the dentist, and get a pap smear all in the same day than ever have to go back there. Hell, this review might not even be about UPS. It’s about Miami work ethic in general.
I spent almost $ 40 to have something shipped to me overnight. Delivery was scheduled for 9:30am. At 10, I called UPS and was advised that my package was still on the truck, and that it would arrive no later than 10:30. At 10:40, I watched the status on the tracking page change from «IN TRANSIT» to «DELIVERY ATTEMPTED.» I’d been standing by my window the entire time, waiting to catch a glimpse of the truck. When I saw the alleged delivery attempt status, I ran into the road like an asshole. No truck in sight. LIES.
Now, I’m going to have to leave work two hours early to sit in the traffic that inexplicably leads into the bowels of Hialeah, so that I can probably be told that my driver didn’t return with my package. Or that he absconded to Mexico with the entire truck. Who knows, it’s Hialeah.
And to amend my previous statement… I’d rather get a pap smear AT the DMV than go back there.

This is the UPS hub (receiving and shipping) for most Miami-​Dade addresses between SW 100^th Street and NE 135^th Street. If the UPS label says «FL-​330» then it will pass through this hub.
If you’re receiving anything of high value or anything fragile, I strongly urge you to have it delivered to a Broward or Palm Beach UPS Store for pickup. Same goes for you shippers. It’s a bit of a headache but well worth it to not have to put up with damaged or missing merchandise.
Imagine a box with a high bursting strength being crushed?! Imagine a 100″ metal pole being bent?! Yeah… that’s the UPS Hialeah Hub!
Pretty much any box that has passed through the Hialeah hub looks like it has been to Ecuador and back. Corners are frequently pushed in and the box is typically filthy.