Dunkin’ Donuts

Wow. I haven’t been to a Dunkin Donuts since leaving New Jersey 7 months ago; my trip to this here Dunkin Donuts this morning has been a big hard fat slap in the face for doing so. We went in with a coupon for $ 1.00 off 50 munchkins (from one of the coupon books that my daughter’s school was selling); naturally the employee had no clue about any coupons or how to use them. Got the feeling she wanted me to say «oh it’s ok i will use it some other time». Nope. We had the coupon and my kids wanted munchkins. We ordered 50 munchkins, a black toasted almond coffee and a French vanilla coffee light & sweet. What a disaster…
The employee failed to ask us which kinds of munchkins we would like and began filling the box with whatever she pleased. After we stopped her she looked extremely annoyed. Oh well. More stress about the coupon to where she had to make phone calls and it was just becoming really dramatic. The black coffee was fine but the light & sweet coffee was dissatisfactory; thick granules of sugar with lukewarm coffee and cold cream… just lovely. Oh and we discovered the munchkins weren’t fresh. There’s SO many great coffee & donut places to go around here; Debeen Espresso, Starbucks, Granny’s Donuts etc… In conclusion; we will NEVER go to Dunkin Donuts again. Lesson learned.

Every time I go to this location I leave with nothing. It’s not because I don’t like anything or it tastes bad. It’s because I keep being told by their associates that they don’t have product. No bagles. No cream cheese. No «cold green tea». I don’t understand it. Also I just moved to this area so I have no prior experience with this specific store or its associates. I won’t be coming back. At this point it’s a waste of my time.

This is the best location in the Triad and I would highly recommend this location to anyone that likes fast and extremely friendly service. There is an Indian woman that is pry of the staff is extremely helpful and quick when making your food

I have frequented this location for about 5 months now and have had some average service before. Today I had probably the worst experience. I had a coupon for a free medium coffee. After ordering I presented the coupon on my phone. Before the cashier even scanned it she told me it was invalid and wouldn’t take it. Safe to say that I won’t be back to this location because it seems customer service isn’t one of their priorities

Consider what defines really terrible service at fast service outlet — that is this Dunkin Donuts store.
I walked inside and there was one person ahead of me. There were about 5 employees busy but oblivious to customers. I ordered their new artisan bagels (they already baked and visible on the rack) — two plain and two with sour cream… Seventeen minutes later I was walking out of the door with my bagels. And after this 17 minutes wait, they were hard and dry. It is unfortunate that a grade of zero stars is not possible.