Toys R Us

Absolute terrible store! After several trips there and employees continually tried to charge me for full price for an item on sale I was already a bit peeved. After my last visit when they refused to price match an item which was under one of the stores they honored I will never returned. I ordered the item online for $ 20 less and will never go back to that store nor ever give good feedback. The employees are rude and have no clue what they are doing. Very poorly run and needs alot more training to ever be run successful.

This is my Toys ’ R Us of choice. The employees are very helpful in assisting me in whatever it is I am looking for. I like that they do not just give a standard, «it’s in aisle 7» response, but physically walk me to the items’ location — such service! This is great as there are sometimes SO many items on shelf and it can get overwhelming, especially when I am looking for a specific character toy and have no clue what it looks like (Bubble Guppies, who?!), except the fact that it is on my niece of nephew’s wish list. Many times, the prices are almost the same, if not less, than they are on Amazon.
They also have a great selection of cards, wrapping paper, and other party supplies which makes it a one-​stop-​shop when someone has a birthday. My niece has a birthday coming up, so I will be back soon!

I ordered online and chose to pick up the merchandise at the Highland Park Toy R Us. It states online on the Toy R Us website that the free store pick up option is «FREE and easy!» it also states that «We’ll have your order ready to take home in minutes!» The only true statement in those direct quotes is «free» because I chose to go to the local store instead of shipping my merchandise directly to me. Today, I came to pick up my merchandise, parking lot and store pretty empty so my experience was not because it was super busy in the store. The email confirmation stated that I need to check in, which I did at the kiosk up by the front desk by guest services. I was then advised by both the kiosk and the front desk cashier that I need to pick up my items in the back. I walk to the back and then find another employee that states that I need to «check-​in» again that I am here to pick up my items I purchased. Once again, I check-​in and she states «the guys will bring you your stuff here.» Here meaning the location I was standing in. That kiosk I check-​in at the second time also said that someone will be here shortly with my merchandise feel free to shop around. I waited around for over 10 minutes approximately, two employees smiled to acknowledge that I was there, no one asked me if I needed any help. All assuming that I am there for the merchandise pick up location (just as I assumed). I then pushed the button on the kiosk to call for assistance. An employee came up to me I told her that I was here for a pick up and she said «why are you here?» «this machine is broken.» I stated that both the kiosk and the front desk cashier stated that I needed to wait in the back for my merchandise pick up (not to mention another employee that said the same thing). Another couple of minutes go by and now that employee is yelling «ma’am» in the aisles of the store… she had my order details print out with her… why she couldn’t call me up is beyond me. It turns out they brought up my merchandise to the girl at the front desk. The same one that told me to go to the back to purchase my items (wow!).
The moral of my story based off the experience I had alone today is… that it would have been faster to just buy the items myself, that the employees in the Highland Park Toy R Us location don’t know what they are doing and that corporate Toy R Us did not train their employees well enough about the merchandise pick up option. I also learned in this experience that I will probably never do the merchandise pick up at the store. I probably was at the store for over 20 minutes! I know it states that it’s FREE, but time is money. The sad part was that the kiosk in the back where it states wait here for your merchandise to be delivered was right next to the aisle of toys that I ordered.

I’m so glad my kids have out grown this place. Not particular to this location but customer service was always non existent. And I’m sorry, but the worst lighting of any store I’ve been into in my whole life.

Yep, I’m going to do it. I’m going to give this store a 4-​star rating for the fact that I can see they are trying to improve upon all the comments in the lower-​starred ratings for this location.
Overall I would give this store a 3.5, but as you know I’m a bumper upper!
For those who maybe haven’t been back in awhile, I found the store to be better lit, and not dark and dingy like it was in 2011. And, for the review back in 2009, this store was seriously well-​stocked from the past. The Lego section is now ginormous with several aisles and various collections. I didn’t have the chance to check out the specific sets or prices compared with the Lego store tonight, but I’m coming back for sure. Legos used to make up only a couple of rows… not anymore!
The seasonal area is loaded with Easter everything! Honestly, I’m not sure how the heck they plan to empty out that inventory in a couple of weeks! Hope the bunny makes a stop here soon :-)
Outdoor fun toys are starting to come in, and you can even choose from a great collection of wooden playsets to be ordered. I don’t remember this from last year.
The Minecraft section — I’m sure every parent or grandparent wants to know about this — is small and from what I could tell only an end cap. But, they have some fun stuff. My kids are obsessed with it, and we got a little stuffed Creeper toy… because I’m a sucker. It’s wear-your-pj’s-bring-a-stuffed-animal-to-class-day tomorrow for one of my sons. Since there’s no way I’m letting him wear his pajamas out on the muddy playground, I was suckered into the guilt of buying a Creeper toy at $ 13. Yep, wearing the big sucker t-​shirt as I’m writing this.
I still get overwhelmed when I come in here, but the same thing happens to me at the grocery store. The place still seems sadly quiet and filled with workers who are new and seem inexperienced in retail, but hopefully they are learning. I had to go to the customer service desk for assistance in order to check out, because the checkout counters were open and empty. I am grateful for the guy who checked me out and reminded me that I had a Toys R Us reward card. I vaguely remembered that I think I did! He spent a few minutes looking me up and sure enough we earned some points for our purchase.
I’ll be back for the Legos!

Hubby and I had not been in this store for oh, say, over 15 years! BUT now that we are grandparents, we decided to take a look see before Christmas. Just remember, we did NOT have kids in tow AND it was a Friday evening after dinner. So it was quite a pleasant time to be there.
We were stocking up on some essentials for a new baby and a toddler’s visit: diapers, wipes, new toys, etc. It was all very convenient and at the right price. We found a nice infant bath seat that my DIL LOVED… so she took it home with her. :-)
At the customer service desk checkout we noticed packs of tiny lego people on solid wrappers so you can’t see what figure you are buying. They just came out with a scientist (female, I might add!) so we HAD to get one for our scientist daughter. SO HERE IS WHERE THEY REALLY EARNED THEIR STARS!!!
Two staff members stood there and felt all the packages to find the scientist for us. They didn’t have to… they just were being nice. It wasn’t busy, so no other customers were impacted. But you know, they could have just stood there and chatted or looked at their phones or other such things as we have all grown accustomed to at some stores now.
It was really above and beyond.
I do agree with other Unilocalers that the store could be a little more cheery… but I WILL be back… but not at a busy time.

I don’t usually ask for help here, so I can’t comment on cheerfulness or staff attention or attitudes. Need toys? They’ve got toys!
Holiday hours: 6 am to 1 am, all week long
Really, Toys R Us? Really!!!

Dark and dingy. Toys R Us is always a difficult visit with kids, but it should at least have a cheerful environment. This place feels old and needs an update. Even though this store is closer for me, I much prefer the Vernon Hills store. Skip this one of you can.

I saw an ad with an item I wanted so I stopped by the next day during lunch to pick it up. I didn’t see the game on the shelf so I asked someone to help me. The man that helped me was very nice and checked in their computer system to see if they had it. When he couldn’t find it, he asked his manager about it. The manager was a total b! tch to me AND to her employee! She quickly said, «No, we don’t carry that, we’ve never carried that!» I told her I got the ad in my email just yesterday so why wouldn’t they carry it? The man offered to go check their stock in the back, and when they both got back, *surprise*surprise* they DID carry it but just didn’t have it in stock right now. At least the manager called around for me to find out which store had it at the end, but I had to ask her twice to do it. I wasted ½ an hr of my lunch break for her to give me attitude as if I brought in an old ad of a game they didn’t even have! Sorry manager lady, apparently I knew better what you guys sell than you! If it wasn’t for the nice man, I would definitely give the customer service at this location 1 star.