GameStop

So on the day the juggernog pre order was released, my boyfriend and I called this store to ask if they had released the pre order and if they had it in. The guy on the phone said he had no idea what he was talking about! He said he never heard of it. Today we went to get something from GameStop and we mentioned what happened. The manager, Jeremy, claimed that he was the only one there until 1:30. He said after 1:30 someone else came in and he remembered him saying he had no idea what the customer was talking about so he took the phone and answered the question. I told him that couldn’t have been us because we called before 1:30 and my boyfriend was at work from 1 – 6. In addition to that, he only spoke to one person and when he hung up the last thing he heard was I’m sorry I don’t know what you’re talking about. He said he was the only one there until 1:30 and since he was the manager he would never say that, but obviously he did. We even double checked the phone number in his phone to make sure it was the right one. We checked the phone number on the receipt and compared it to the one in his phone and it is the same one. He called at 10:57a.m. The manager is a liar and we will never come to this game stop again and make sure to tell all of our friends to stay clear of it. Go to the one in the inland center mall.

Had a horrible experience with an extremely unprofessional employee there on Monday night…
A little context first. My friend and his girlfriend recognized a former employee on Facebook sometime last week and sent her a message asking her if she did indeed use to work there. Innocuous. Nothing weird or mean spirited or anything snarky.
My «friend», another friend, and I go there Monday night to pre-​order some games. So «unprofessional employee», helping us out with our orders, whips out his phone and shows us a picture of my «friend» and his «girlfriend», WTF!, and asks if that’s him in the pic. Why the pic of my friends are on his phone was creepy.
He proceeds to tell us that the girl they messaged through Facebook is his girlfriend. He demands to know why we’re ((he’s insinuating I’m in on this too, now) sending her weird message (s) and basically verbalizes to us that we’re stalkers.
We were all taken aback by these crazy accusations. He was loud enough for the whole store to hear this and seemed to go out of this way to embarrass us. which he succeeding in doing.
What kind of employee does something like that. Especially in the middle of trying to sell customers games. My friend was gonna preorder another four games before Unprofessional Employee decided to make us feel like perverted losers.
There’s a time and place to handle all situations. the poor judgement on his part has lost this particular Gamestop atleast three long time customers who’ve dropped thousands of dollars over the past few years at this particular Gamestop.
For anyone curious the «unprofessional employee» is named Sean.

This place is great, but I was disappointed when they didn’t have any Advance Wars titles even for the DS, but it is not their fault. Always shop here unless they don’t got it.

These guys know games. They’re always willing to make suggestions and just talk. The pressure is definitely off when you come into the store. They will joke with you and talk to you like you’re their best friends. Great people. I reserve and get all of my games here. Definitely don’t mind supporting them.

I have to agree for the most part with Dillane E’s review of the Highland Game Stop. The staff here is usually friendly and helpful. I never feel like a «old fogey gamer» (I’m 42) when I’m asking one of the (much younger) associates here for a game recommendation or request.
Its located a few doors down from Wal-​Mart in Highland, and I’m glad to see it weathering the storms of the iffy economy out there. Its usually clean and well stocked, with a big screen tv showing game trailers.
A couple minor things keeps it from getting a 5^th star from me. Firstly, their selection of PC games has been getting smaller and smaller. I have a ps3, sure… but I prefer gaming on my pc; and its hard to find a good selection of PC games outside of a Best Buy anymore. I’d really like to see this chain emphasize their selection a bit more. 2ndly, their is usually a big turnaround of staff. It’d be nice to see some regular faces from time to time to be able to talk all things gaming about; and the staff that’s there are always pushing their rewards cards without adequately explaining their benefits.
Still and all. I like coming in here to pour through their selection of used games. especially when they are having their buy 2 get one free sales. I have a niece and nephew with a ps2. and it makes finding fun stuff for them for the holidays kinder on my budget.
All in all a great store. Certainly worth a visit!

I Love this company & I love the staff here at this location. They always give me great recommendations and feedback when it comes to games. They are very rich with product knowledge. They haven’t been wrong yet!
The staff is friendly and VERY consistent when offering me their rewards card at check-​out. I have yet to get it because I don’t wanna pay for it. Make it a free card and I will probably buy more to get more points and then you got yourself a deal :)
Also, I love the fact that you can exchange a used game within a week if you don’t like it! Sometimes they have great sales like buy 2 get 1 free.