Carpet Exchange

Carpet Exchange has now helped me with 3 rental properties! Super fast Service, Great prices and always honest! Way cheaper than Home Depot… WAY…faster

Carpet exchange made it much easier for me to update my home. They have so much hardwood and carpet selections, so it was nice to be able to do both in one trip. The installers were great and got the job done very quickly. I worked with TJ Jensen and only have few complaints. When first walking into the store, TJ pointed me in the right direction of everything I wanted and had my colors picked out within an hour. He was very knowledgable about the differences of each product and would explain why the product I was getting was the best. TJ came to my condo on his day off and did the measurements himself so he knew he would be getting me an accurate estimate.
The only thing I think I would say is that sometimes TJ was hard to reach. I had to do the financing and there were also some other problems with my installation (I had to get new concrete before they could lay down the flooring.) I schedule the carpet and hardwood, but had to reschedule the installation after encountering the gyptcrete problem. I would call TJ multiple times a day and leave messages, but rarely would I hear back. It seemed that I would only talk to him in person if he called me or he answered my call. When i called about rescheduling, I confirmed the dates of the hardwood and carpet installation THREE times (once in person). I received a courtesy reminder call from the hardwood guys a day before, but did not receive one from carpet. I waited at my place with no carpet guys arriving, and after calling they said that I was never put on the schedule for installation. Although they were scheduling a few weeks out, carpet exchange (a different person) was able to round up installers and materials from a different warehouse. So at least they made it right, but it still made for a stressful morning. So in all, it was a good experience, and TJ was able to get the installations schedule in a timely manner, it was just the small things that annoyed me.

Have bought here 3 times now, and each one has been worse. The first was new carpet in the basement which went well. The next was granite countertops, which was not impressive due to the customer service at the store, and extremely rude measurement and installers. After a few years, we went back for new carpet upstairs. The customer service in the store was fine, but the person sent out to measure was so rude I told him to leave, and immediately went to the store to cancel the order.
After getting a voicemail at 6:30pm that he would be there between 9:30−11am. We left a voicemail back stating we had work meetings and would need to confirm. I called back in the morning to tell him I had a meeting until 9:30am but will leave work and should be home at 10;00am. When I arrived at 10:05am, he was so put out and complained that he had othe appointments that he probably not make. I told him to leave and go to his other appointments.
After cancelling the order back at the store (which was estimated at $ 7500 just for carpet, and would have had an additional $ 15,000 or so in hardwood floors, I did not receive a call from anyone asking about the experience. You would expect the manager may be curious
We are still getting voicemails to reschedule the measurements, so apparently the communication that he had already caused the order to be cancelled was too hard.
There are to many options for flooring in town to deal with this terrible service,

Had a great experience here. Hadn’t purchased new carpeting in years and it could have been overwhelming with all of the brands and choices. But Brad guided me through the process, explained my options and made it very easy. I was not certain what I wanted so took paint samples from my home and that definitely simplified the color selection. The installation went smoothly and I love my new carpeting.

Excellent customer service — got lots of information and no high pressure sales pitch!

In my opinion, The Carpet Exchange at County Line sells substandard products and provides little to no customer service after the sale is made. I believe their sales people are incompetent and their sales manager is even more incompetent. For the second time in a row, the «brand new carpet» they installed was defective. When we brought it to their attention immediately after installation, they refused to replace the carpet for the section that was stained by the manufacturer.
Bottom line is this, this store is friendly when they’re selling to you. My experience was that once the sale was done, the service was over. You’d be better off buying your carpet at Lowes or Home Depot in my opinion. This store seems to have a track record of selling defective products and then refusing to provide customer satisfaction even when it is their defect. This is the worst customer experience I’ve had in many years. The Regional Manager for this place should be very disappointed in the employees that are representing this store and their company.

I stopped in looking for an area rug and wasn’t disappointed. They have a massive rack of rugs in just about every color you could imagine. There are classic/​traditional rugs, solid rugs, modern rugs… something for everyone.
I was approached by an employee after a couple minutes, and he was helpful but not pushy. I found something I wanted to purchase, and while they didn’t have the exact size I wanted at this location, he arranged the order for one of the locations down south and it was ready when I arrived at that store less than an hour later. No complaints!