Ralph Schomp BMW

From their website:
«LOCALLY OWNED AND OPERATED
Schomp BMW is a local family-​owned dealership that has been serving the Denver metro area for over 75 years. Schomp attributes our longstanding success to strong commitments to philanthropy, customer service, and a visionary approach to automotive sales and service.»
They might be «family owned», but they are NOT family friendly. Their «visionary approach» is simply running their employees ragged and treating them like slaves. My husband worked there and was REQUIRED to work 11 hour shifts 5 days a week, no overtime. Was promised a raise after 30 days, no raise. Was promised EVERY OTHER weekend shift, was REQUIRED to work EVERY weekend. This place has the worst employee turn over rate you could imagine for a business because they treat their employees like garbage. Stay away from this horrible business.

A friend of mine took his car in for service at this location and they total damaged the engine and refused to fix it. His issue was the car stalling at idle. They told him his variable timing system needed to be replaced. So he went ahead with the repair, after opening up the valve cover they found more damage, he agreed to the additional repairs. Weeks later they called to say it was ready so he paid the balance. Turns out the car was not ready and the mechanic said he couldn’t get it working correctly. After a few days they said the mechanic made a mistake and they were going to replace the valves. Several weeks later they called and said it was ready. I just went for a ride in the car, it had a really loud tick, backfires, stalls, knocks, and has a hard time starting. When he went to return the car they said we’ve done enough and asked him to leave the property. The problem I see is they warranty their work but refuse to back that warranty up. I’d be very careful about this dealer.

I took my 3 Series convertible in because there was a sound from the engine they told me it was a $ 2,200 repair that included a secondary air pump and a valve that goes with that pump.
I did not have them do the work took it to someone else turned out it was the cooling fan (less then $ 300)that was about to come apart and it would have destroyed my radiator I was getting ready for a long road trip I can’t believe that a dealer would be that dishonest.
I will never take my car to them again each time in the past I’ve taken and it’s been a few thousand dollars I never knew if it’s anything that actually needed to be done or not.

I picked up a rare BMW Z4m coupe from Schomp a week ago. Being a 2007 and rare, there was no available warranty.
Nearly one week later I was driving to Schomp for their VIP party celebrating the opening of the Mini dealership and heard a scraping noise from under the car (I was 1000′ from the dealership when it started) I hopped out and the plastic under vehicle shroud was dragging. All the screws were present, but it looked like they were not attached correctly and the couple that were gave up the ghost supporting the weight. No big deal, 15 minutes on the lift and all would be right again.
I pulled into the service drive and it looked like controlled chaos. I am not sure I had ever seen so many cars. Still not a big deal, I figured I would leave the car for a couple days and they would call me when it was completed.
An hour later I got a call. «Mr Holton, your M is fixed and ready to be picked up.» Seeing as I was at the Mini location next door, I headed back to see what the damage was.
No appointment or warranty. Not mechanical. Repaired within the hour. No charge. Zero. No mention of it either. I asked my salesman if he intervened and he didn’t even know the car was in service.
Best part, they detailed the car inside and out.
Amazing service from Schomp. I could not be happier.

Ralph Schomp sold me a defective car and when I contacted them about it, they refused to fix it. I went without my car for weeks.
Took it to Murray BMW and they proudly took it in with no questions and fixed it.
Like I said on the review I wrote for the 5 star review for Murray BMW, Ralph Schomp is only after money. The employees there don’t give a damn about you once they have sold the car and have made their commission.
Not to mention, they have horrible customer service.
Stay away from Ralph Schomp dealerships!!!
UPDATE: As we can all see, Brian B. left a reply after my original review asking me to email them and stating that the general manager will contact me regarding the issue. Well they seem to only do that to have a good look through negative reviews here on Unilocal.I have not heard from anyone from Ralph Schomp.
SECOND UPDATE:
Rich: I never received any calls/​voicemails or emails from you or ANYONE at Schomp. You are stating false information.
That issue is beside the point. Ralph Schomp provided me with horrible customer service from the start and didn’t give a damn what happened after the money was received. Hit it and leave type of situation.

Listen, BMW is an amazing car manufacturer. That said, if you are going to save money to own your first BMW that you’ve dreamed of for 20 years (or your second or third glorious car), do it anywhere but here. I saved the submission of this review a year after owning a Certified Pre-​Owned from them… hoping it was isolated to a few shortcomings. The customer service is so bad it borders on offensive and discriminatory. God help you if the paint literally falls off the car or the tires wobble or the check engine light comes on for a vehicle that has been in service for less than two years. That bumper to bumper warranty they up-​sell you on or the factory Certified yada yada — both completely and utterly worthless. I’m actually shocked the reviews of this place are not much worse.
Update: Rich, that’s not your email address. Nice try though.

Very professional. Always a pleasant experience. Loaner cars are always clean. I find the used cars just a tad over priced.

What an awesome experience! I recently had to purchase a new vehicle and luckily I went to see Anthony Andreozzi! He took such great care of us from the moment we walked in the door! He drove us to their sister dealership in Littleton to test drive the vehicle I liked, and we drove it back to his office to get the paperwork settled. I LOVE my new car! I would suggest to anyone looking for a new vehicle, go to Schomp BMW! Ask for Anthony!

Took my 2013 328xi in for a few issues which they handled. I asked for the to perform a headlights restoration. They did but did an absolute horrible job, luckily they didn’t charge me the $ 149 but the job they did made the headlights worse. There are deep scratches I bet won’t come out.
If your thinking of doing your headlights to make them look new, don’t take it to Ralph schomp!!! You would think a car dealer like RALPH SCHOMP BMW would of took a little more pride in there work!!!
I don’t think Ralph schomp understands that people are very busy with work kids etc… I took it twice because they never addressed my issues the first time. I had a whistling sound coming from my air when i turned on my heater or AC, the first time they said they couldn’t hear it but the second I picked it up and turned it on, it whistled. They finally got it fixed but had to take it a second time and insisted there was something wrong, funny they also found a bad thermostat on the second visit but not on the first visit, so now they want me to take it a third time to correct the headlights. It’s just a BIG inconvenience!!!
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STAY FAR AWAY FROM THIS PLACE. I purchased 1 and only 1 vehicle from this shady dealership. I will never do business with them ever again! They do not do their own part of due diligence in a business deal. They shorted my payoff and have effected my 800+ credit score because of it!!! I call them, and their finance department can care less about the situation. They are a very poorly run dealership and they have no clue about customer service skills! Absolutely ridiculous.
GO ANYWHERE ELSE, but these guys.

Another stellar experience from Schomp BMW! Being my 5^th BMW I’ve purchased from Schomp — I have come to expect a lot. And every time I am always very impressed and appreciative. I think that they have realize that they aren’t just selling cars — but a relationship where they just happen to take care of my car needs.
My sales advisor Tomas did an excellent job! As always, I was extremely pleased with the service, professionalism and sincerity. I have also come to enjoy reaching out to the BMW genius crew. Buying a car isn’t a 5 minute decision and the genius team helps to answer those questions both before and after the purchase.
Another reason that I keep coming back to Schomp is that their service department is also pretty top notch. They stand behind their work and make it right if something isn’t perfect.

What they nailed:
1. Good, attentive staff, particularly the «product genius» staffer who did the test drive
2. Nice store, not up to Audi or Lexus standards but pretty sweet place
3. Solid new car price quote and no fees
Why we plan to buy elsewhere:
1. Mediocre follow up to our inquiries about ordering a new BMW
2. Once the test drive ended and we met the actual salesman, we got a small but annoying dose of the tiresome attitude that we’ve endured when buying cars at other Euro brand stores
3. Poor trade offer, among the lowest we received for our stunning, perfect trade-​in
We really wanted to buy our first BMW here. We even sent them the offer we got from another dealer and asked if they would either match it or at least come close. They (very politely) declined. I would still recommend Schomp but, as for us, we’re ordering our new BMW later this week from another dealer for about $ 800 less.

I bought a hard to find diesel wagon from Schomp out of state despite my nervousness about purchasing a car I’ve never seen. The sales team sent me a customized video walk around of the car. When I arrived there we’re a couple of surprises and they agreed to lower the price slightly to compensate.
A true test of a place is when something goes wrong and, sadly, it did. A noise we heard early on ultimately ended up being the transfer case. While it was covered under warranty Schomp went above and behind by extending the warranty another two years to give me piece of mind with my ultimate driving machine.
Thank you Schomp for a positive outcome and a net positive customer experience. It’s clear you cared «post sale» and we appreciate that.
C

The reviews for Schomp BMW are puzzling. It seems like they are either one or two stars or five stars and not much in between. I’m wondering if everyone’s experience is directly tied to the individual salesman or service repair person assigned to them.
My situation is probably somewhat unique. I bought a 2008 535xi wagon used from McDonald Audi. I also purchased a 3-​year 36,000 mi. extended warranty for $ 4,000. I thought that was outrageous but it has paid for itself four times over.
I drove the car off the lot and straight to the mountains, when I got a transmission warning light. I called McDonald immediately and they said it would be fine until Monday but I should bring it in then and they would look at it and take care of whatever the problem was. McDonald gave me a loaner to drive in the meantime. It turns out they sent it to Schomp BMW to get an expert opinion. I needed a new transmission. In the subsequent weeks, I also needed a new blower fan, new twin turbos, new suspension computer and various other items. All tolled, my repairs were over $ 20k. Schomp was able to get all but «maybe $ 1,500» covered by the warranty.
Each time my car was in their shop, they gave me a beautiful new loaner to drive. There was never any pressure on me to get the loaner back to them and pick up my car. Today was the first major issue my car has had that was not covered by the warranty. The lift gate motor went out. Jason in service quoted me $ 1,500 all in parts and labor so I told them to do the work. When I went to pick it up, Jason said the bill was $ 2,200. He didn’t remember what he quoted me and didn’t understand the discrepancy, but he went in the back to his parts dept. and found out that the quote for the part they received was wrong. Without hesitation, Jason said they would honor the price quoted. So they literally ate $ 700 on that repair.
I have had a couple of instances where something they were supposed to have fixed didn’t get done right or they were unable to recreate issues I was experiencing. But, the vast majority of time I have had my car in their shop (and it’s been A LOT) they have treated me extremely well and gone over and above to make sure I had a good service experience.
So, Jason Burke, Mark and Michael Ruch (who was promoted this year) have all been great to work with. I don’t know if I will buy a BMW again. The repairs are killer. But it’s be best driving car (quiet, solid, fast and luxurious) that I have ever owned and I’m going to keep it until the warranty runs out and I just can’t afford to fix it anymore. Then I may opt for a Lexus or Acura.

The sales person — Javier Garcia — was very helpful, knowledgeable, easy to communicate and most importantly no-​pressure person.
Everything was OK until a few days later.
During the test drive, it was discovered that the tires are unbalanced. I was offered either to wait until the next day so the mechanics would take care of it and then we’d finalize the paperwork, or to finish the deal today and come back on Monday when someone would call me to set up an appointment.
Of course, after my wife and I spent 4 hours at the dealership, I didn’t want wait to complete the paperwork. We also were advised that Saturday is not the best day of the week due to the overcrowd.
After I waited all day Monday, I called Javier and he promised that someone would call me back.
The next afternoon, Nick (don’t remember his last name) called and asked if everything was OK. I said that I’m still waiting for the appointment to balance my tires. Nick apologized and assured that somebody would call me back. That was the last time I heard from Schomp.
Conclusion
The wheels balance is not a big deal. I can do it close to home at many locations. But…
I might be wrong, but we made a deal, you sold me a car and I paid money. The wheels were part of the deal. Ralph Schomp failed to follow on their own promise.
The lesson learned is never pay before all the job is done.
Of course I knew it, but again, I thought this business is different…
What a bad experience…
PS: The vehicle was sold with one key only which I found out only at the very last moment (after the money was paid). To order the 2^nd set, I will have to pay $ 212 at the Jeep dealership. I was not neither warned before I accepted the deal, nor the price reduction was offered.
This dealership prides itself on the best customer service, but I would say they are just like the others. My daughter is about to start car shopping as well, this dealership was at the top of her list, but not anymore.

I was looking forward to purchasing a certified pre-​owned X5, and was hoping to do so through Schomp, as I do not care for the other BMW dealership in town due to their pushy salesmen. Unfortunately, I received quite the opposite here. I was looking for a pretty specific set of features on the car, so when I saw online that they had 2 in transit and due to arrive soon, I emailed the salesman who was helping me, and asked about the features. Neither car quite fit the bill, but I had been looking for at least 3 weeks by now, so I asked to go ahead and take a test drive to see if they would work anyway. He let me know that the cars weren’t ready to drive yet, but should be at the end of the week. Into the next week, he said it would be the following week, and he would be in touch. I never heard from him again.
In the meantime, they received an X5 that fit exactly what I wanted in every regard. At this point, I had a broker looking for me as well, and he called and spoke to them about this car on a Saturday. They said they would put a sold sign on it for me, as it was still going through certification process, but that it was mine. I called on Monday, and they had sold the car to someone else. This car is still listed online as being for sale, more than 3 weeks later.
The sales manager then sent me an email asking «what he could do to get me into a test drive» in order to take the final step to purchase a car. I responded, letting him know about my experience and lack of responsiveness or help from the salesman. I never heard back from him at all. It appears that it is a top-​down problem. As much as I wanted to buy locally, I ended up purchasing an X5 from California and having it shipped here.
Now I am dreading getting the service done here, after having to book 2 – 3 days out for service, and them not having loaners available for at least a week (I had to get something small looked at when my car arrived). Whatever they print on the brochure about their large fleet of loaners, and excellent service, is not quite how it goes in practice.

Here’s how good the service at Schomp BMW: when I showed up there last week, I had absolutely no intention of buying a car from this dealership. I was actually in the process of negotiating a purchase with another dealership, but I needed Schomp to help me with a warranty issue with the car I was trading in.
However, I started talking to some folks there and began working with client advisor Mo Kayeni, who was simply excellent. He found me exactly the car I wanted — a used Toyota Highlander — was knowledgeable, friendly and just a good guy. I traded in my previous car and got a car for my wife. I was in and out in a couple of hours.
Overall, I had a very pleasant buying experience at Schomp. Everything about the dealership is first rate, and everyone I’ve worked with there has been friendly, patient and easy to work with.

Muted expectations. Why? It’s a car dealership. Not only that this was a long distance love affair to start with.
Part of our dealings with this dealership was online, by phone and finally in person. All three were exceptionally done well. The online and phone portions were followed up by a call and a return email. Plus a sweet video of the car I was interested in while I was still in California. A promise to send me a video was delivered on said day.
They have a great looking dealership. Very modern and minimalist. Loaded with beautiful looking Ultimate Driving Machines. Just to tease you, me and everyone that appreciates a well made German car.
We ended up with an I3 all electric car. A sweet ride. A perfect commuter car. The night I landed which was just this week we drove to the dealership to sign the papers and pick up the car. Before that they really worked with us to make it happen while I was still in California. They used the power of the Internet, phone, courier to facilitate the purchase.
Justin Linder has been nothing but helpful, informative and easy to reach for questions. He’s also very easy to relate to. Very far from the car salesman stereotype. But then again so is most of the staff at this dealership. They are just the kind of people that seem genuinely interested in giving you a great experience from beginning to end.
I’ve spoken to a couple of friendly staff with great phone personalities. They were following up on the purchase and to set up appointments to meet with a genius. I maintain my observation that we did the right thing in choosing Schomp to serve our needs.

First time here. It started off a bit rough as they seemed to ignore me when I arrived. They helped the two people that came in after me before they realized that they skipped me. From there they eventually pushed me through the process. As the process went on they started to take more interest in the needs of my car. 3 hours and $ 500 later I was on my way. I guess that is reasonable for fixing the windshield wiper fluid reservoir and flushing the brake fluid. Errrrrrrrrrr… Not… Anyhow, I guess this is welcome to BMW ownership.

Okay so I am just letting everyone know right now that I am NOT a regular high-​end car buyer so keep that in mind with this review, but i think 5 stars is still appropriate. That being said, since this is my first car that is of a higher quality, I am experiencing service at a level that I have never experienced before.
I have had excellent service when I bought my first brand new car (a Honda Civic) almost 20 years ago — even though I have had good service at dealerships as I serviced new cars during the warranty period exclusively at a dealer. But I have not experienced that quality of service since my first new car until now when I began coming to Ralph Schomp
BMW. Even though I did not purchase my car here, as I bought a six year old excellent used BMW from a private seller, I am treated as if I am a valuable customer.
The fact that you are able to make an appointment and they are ready for you when you come in to have your car serviced is an excellent sign that they respect your time/​schedule. Each and every person greets you or asks you respectfully if you have been assisted. Everyone! This is almost unheard of in the car service industry in the 20+ years of dealing with auto dealership’s service department. This gives me a whole new level of respect for a business that is customer focused and knows how to take care of the ones they have.
Today I brought my car in for an oil change and decided to wait on that to be done and I was able to be there when they came back with an assessment of a serious issue with a leak in my car. I never once felt like I was being scammed or that they were just trying to drum up business. I have experienced that with other dealerships in their service departments. I have also experienced where a dealership simply didn’t care to look beyond the basic service that I had come in for and it has cost me quite a bit by the failure of addressing a simple problem too late.
That is not the case here at Schomp BMW. I felt like they were focused on addressing something that needed attention to avoid a much bigger problem down the road. And since this was going to be several hours to repair, they immediately offered me a loaner car so I could continue my day. I have never had anything go so smoothly before when it came to unexpected delays and cost.
And once I got the loaner car I actually asked about having a pet in the car since I needed to take my dog to the vet and they clearly stated that I had no worries and that they were pet friendly. Shocking since I had not planned on being without my car and I didn’t have to change my day’s plans!
So there is no question that I will continue to have my vehicle serviced here for as long as I remain in the area. Even if I were to move an hour plus away I think their level of customer focused service would be worth the drive.
I am impressed with this business and I highly recommend them. Great job Ralph Schomp BMW service team!
****note*** I also received a prompt note from the Schomp BMW GM who thanked me for my review. So it is evident that the entire team is invested in maintaining a high degree of customer focus and it flows down to every team member. Everyone is on point with the same vision of «excellent customer service».