Ship Your Aquatics

I was moving across the country (from East to West Coast). I stumbled upon Ship Your Aquatics while researching how I was to package my live fish for safe shipping. I found their website while doing a general search for live fish shipping kits. Their price for the kit was very reasonable and it included all the items I knew I would need (bags, heat pack, insulated styrofoam box, etc).
In my moving-​across-​the-​country-​stress-​induced haste, I ordered the kit, and entered the incorrect shipping address! I entered in the California address as opposed to the New York address (which is where my fish and I still resided for a few more weeks!) This error came to my attention when I saw the shipping confirmation email. Oops.
I called Ship Your Aquatics within an hour of receiving the shipment email, and a human actually answered the phone. Yea, that is a rarity these days. His name was Brad, and he was more than friendly and helpful in accommodating my issue. He contacted fedex and had the address changed. I also got a follow up email from a Robyn in the customer service/​online center.
And I’m not done! I even received a phone call the following day to confirm the address was changed from California to New York.
I felt their impeccable customer service deserved a favorable Unilocal review. Even though their services are mainly online, they still retain the necessary humanity that is disappearing in most businesses.
Thanks Ship Your Aquatics!