UPS Store

The WORST UPS STORE ON THE PLANET. If I could give it negative stars, I would. My package was 3 days late and when I called to ask for a copy of my receipt to dispute the charge, the rude employee told me off and hung up on me. When I called back he wouldn’t answer the phone. My husband called from another phone and this same gentleman then threatened my husband and told him that if we ever came back in to the store, «there would be problems». To be clear, this is the brown haired young man that works the counter who is condescending and rude to everyone. Fire this employee. He is threatening to hurt your customers.

This is my second time to this location. The employees are not trained; the management impatient and rude. The store has zero customer service skills. When sending a package, most people would like the name of the person you are sending it to, to be spelled correctly. They couldn’t seem to get it right after I wrote it down and verbalized it multiple times. The response was «Jesus, you know it will get there». Okay, but maybe you should let people create their own address labels, if you don’t care to make it right.
The manager then tried to charge me $ 20.00 for one of my packages. I took it to the post office and was charged $ 10.00, and it will arrive earlier. Not sure if adding a few bucks to each transaction is how they stay in business.
This location is convenient for my business, but I will now frequent the UPS store on University.