Banfield Pet Hospital

I went to this banfield once when my dog was very sick due to cancer plus our rental home had a gas leak. So we rushed my dog in one day and they said she was dying and in pain and so we decided to put her to slee sadly after almost 12 years. We decided to have her cremated and put into a wooden small urn so after paying They said in a couple days they would call to let us know when we can pick it up. After three days there was still no phone call so i called them. The lady on the phone was shocked and said that they were told we didnt want the body and that we decided to leave it with them and not have her cremated. Being shocked and devastated they finally said the dogs still there and will be cremated and they will credit our account back. I dont know why they would think i didnt want my dog when i payed for it. But still to this day I wonder if the ashes are really my dog

Banfield Pet hospital is all about the money. I have insurance with them for my little Dog and I have been going to this location for the past 3 years. However I will never go back to Banfield again and WILL CANCEL my insurance with Banfield!
Last week I found this bird on the street and she was hurt. So I picked the bird up and waited for Banfield on 185^th ave to open so I can take the bird in. I know these nurses because I deal with them all the time when I bring my dog in for check ups. I asked them politely if they can take this bird in and help her because she’s hurting. They told me that they can’t take or help the bird AT ALL. So you are telling me this that you can’t save another mammal because you ONLY help with dogs and cats? The doctors in the back can surely look at it right and at least try to help this poor bird right? NO they turn me away!!!
These nurses or the the front lady at the front desk is heartless and evil. I wished I would grab their name and post it online so people know that they are evil.
It’s all about the money with Banfield! Even veterinarian when I bring my dog in try to up sell me this and that. It’s all about the MONEY! I know that regular human hospitals if I have an emergency would take me in and help me even if I have NO insurance. So sad and evil Banfield

I was shocked to see so many negative reviews. I have a 4 year old boxer, who I have taken to Banfield for care for about 2 years. I had visited about 5 other vet clinics before finding Banfield. So far, Banfield has treated my pet the best. I have my dog on their wellness plan and it has really given me peace of mind. Visits and checkups are free of charge. I took my dog here for various reasons: check ups, vaccinations, teeth cleaning, cyst removal, allergic reaction, and injury. Every time I was treated very respectfully. The staff seemed lovable towards my dog and I never felt like they were trying to force me to spend any money or get services that we didn’t need. My dog currently has an injured leg, so I have been taking him every few weeks for follow up visits and I haven’t paid a dime, aside from his pain medicine, which was discounted. I highly recommend this location and the wellness plan.

Terrible vet. They acted like they have never treated a dog before and didn’t seem to even like dogs. They didn’t greet him or pet him. They were very rough with him. He needed a booster shot. They just came straight at him with the needle which scarred him. I had to stop the vet and tell her «don’t just come at him with a needle. Hide it from him. Get one of those treats. If you give him a treat he won’t even notice the shot.» The fact that I had to explain this to them is ridiculous. On top of all that the assistant was rude and it was expensive. There are a couple good vets nearby. I won’t ever take my pet back there.

We had our healthy, 8 month old cat spayed at Banfield Saturday. When we picked her up, we had a half hour discharge meeting with the vet where she explained the procedure, gave us after care instructions, and answered our questions. During that meeting, she mentioned that our cat’s eyes were goopy from the stuff they put in them during surgery.
Today, 3 days later, our cat still has a goopy right eye that she can barely open. We took her back in to have it checked. Even though we thought this should fall under «surgery aftercare», we were told by the tech that it counted as one of our visits on our wellness plan!
The «tech» checked her and said she couldn’t find anything wrong. Hmmmmm, goopy, closed eye must be our imagination? We asked for a doctor to check her and we were told there were none available today.
Then, the tech proceeded to tell us that our cat was pregnant when they spayed her last Saturday! WHAT? Our cat just came out of heat, she has NEVER been outside and we have no other cats in our home. We told the tech that was impossible and she said she was there and saw it! She basically said we were lying. I would think that would have been an important piece of information the VET would have given us at the discharge meeting.
At this point, we have lost our confidence in Banfield and if we weren’t «stuck» in this wellness plan, (basically we are making a year of payments for the spay), we would not go back again. We could have had our cat spayed somewhere else MUCH CHEAPER than the $ 350+ it will end up costing us at Banfield, ($ 30 a month for the 12 month wellness plan) but after doing research, we chose Banfield because the person who sold us the «wellness plan» convinced us that they use better pain management and after care than other places and we would be able to bring our cat in for several visits a year, deworming, ear cleaning, etc.
We are not confident with the staff at Banfield after our experiences. They counted «surgery aftercare» as one of our wellness visits, said nothing is wrong with her eye, and they tried to convince us that our cat had been pregnant when we took her in to have her spayed.
When we originally signed up for the wellness plan, we were told ALL meds were included in the spay price. We were told it would be $ 30 plus the price of a cone (if needed) when we picked her up. AFTER we dropped her off to be spayed, the price went up to $ 160 and they said the person who signed us up for the wellness plan gave us wrong information! That person called us back and apologized that she gave us the wrong information and after a lengthy conversation, we negotiated the price down to $ 82. Still a far cry from the $ 30 we had budgeted. (We could have let our kids have our cat spayed for us for $ 20 since they are on WIC).
I wonder if the right hand knows what the left hand is doing? Seems like a pretty disorganized way to run a business. We are not happy customers.

Okay, okay, I hate to admit it. I’m just not good at holding a grudge. The team at Banfield tracked me down and were very sincere in their apologies and really made sure they listened. I went back yesterday because Digby has seem to come down with a case of kennel cough and the docter I met with today? Dr. McCreedy-​AMAZING. Personable, friendly, all the good stuff. They are getting on the right track with me.

i think they do a good job and offer good, friendly service. I have two dogs and they are on the wellness plan. Our last dog went to a private vet, who was much more expensive and did not offer as many options. My dogs are healthy and I have never been asked to have «unnecessary tests» or any tests done, so I don’t know what the previous reviewer was referring to. How do you know your pet DIDN’t need the test? One of our dogs recently had a cancerous lump which we discovered early and (was a MAST cell tumor) had it removed. I do know, I saw the lab report, that it was cancer. We were given many choices and offered an outside opinion and an outside surgeon, if we wanted them. Everything was explained and the prices were outlined clearly before the procedure, there were no surprises.
I like the extended hours and ease of getting an appointment, we almost always get in the same day if anything comes up. One thing I don’t care for is being asked to drop off my dog at 7 a.m. for their physicals. When I complained they did ask what time I wanted to drop them off and let me come at (a more decent hour for my day off) of 9 a.m. True, their waiting room isn’t much of a waiting and isn’t very cushy, but we all know what dogs and cats do in a waiting room and I don’t want to pay more for environment.
My family feels comfortable taking our dogs to the Banfield on 185^th Avenue and like the service and quality of care. Our dogs like the way they are treated and don’t get upset over going to the vet!

They over test, unnecessarily, charging hundreds of dollars for a simple problem.