The Party Pros

The team at Party Pro’s is 100% professional and the products they rent are first rate. From the party planning to deliver they have the team focused on your event. We have used them for our last two parties (over 100 people) and we will continue to use them for any party large or small. Great work Party Pro’s! Thanks for making our events special.

I used Party Pros for my daughters graduation party. I wasn’t sure how I would pull this off on short notice but the team at Party Pros were Johnny on the spot. Fernando was a class act, pricing was better than I anticipated, and all of chairs looked like they purchased them specifically for my party. They definitely made me look good and the party was extremely successful. I will use them again.

I did not check reviews before calling The Party Pros. I got an email quote and called back, ready to make the reservation. The girl on the phone answered the 2 questions I had, but in such a curt and unenthusiastic manner. To her, I was not a name or a potential customer, just a quote number. She sounded so bored. I hesitated to make the reservation. …Crickets… she did not offer any other help or information, or even ask for the sale. So I thanked her and got off the phone. The whole thing probably lasted 45 seconds.
That’s when I checked Unilocal only to find that my instincts did not fail me. I can handle mediocre customer service any day, but not when it comes to something special like a wedding or a party. I feel lucky to have avoided a stressful and frustrating wedding day.
Edited 10÷20÷12−
Since I posted this review, the owner has contacted me to ask for constructive feedback to take back to his team and improve customer service. I appreciate his willingness to seek ways to better the business and I truly hope it works out for them.
+1 star for the effort to make things right. I might consider them in the future if I happen to throw another party.

Do not rent from The Party Pros. I cannot stress this enough.
I ignored the negative Unilocal reviews against my better judgment.
We needed serving-​ware and up-​lighting for my 700 head count wedding. The Party Pros had the best prices we could find so we went with them.
Three weeks prior to the wedding my mother and I personally went to The Party Pros, finalized our order and paid. Everything was to be delivered to the venue by noon on Friday so it could be in place for the rehearsal at 5pm. When we arrived at the venue we discovered that no deliveries have been made. I tried calling The Party Pros but since it was after 5pm I could not get a hold of anyone and there was no emergency contact. I left messages in hopes I would receive a call the next morning and meanwhile made alternate arrangements for the items we needed.
The morning of the wedding I kept my cell phone on me or with a bridesmaid until half an hour before the ceremony just in case they called. No call. After the ceremony finished we had a break until the reception so I checked my phone and saw their missed calls and messages. When I called back I had to deal with terrible customer service. On the day of my wedding a woman at The Party Pros was very rudely arguing with me about how they have tried calling all morning and no one has answered (of course I didn’t answer, I was getting married). I left the decorator’s number in my contract and in voicemails as the day of wedding contact but for whatever reason the decorator’s number was not properly recorded anywhere and calling the bride was resorted to.
Besides taking a brusque tone with me her only response to the deliveries not being made was «I don’t know anything about your account so I don’t know why the deliveries weren’t made.» Besides such an unprofessional statement the woman on the phone made no attempt to correct the company’s wrong doing.
Finally they said they would deliver the serving-​ware in time for the reception. At the reception I noticed the serving-​ware that was delivered was not what we had agreed upon in our contract.
The bottom line: The Party Pros were the only vendor that did not follow through on their contract as agreed. I had a horrendous experience with the The Party Pros– they caused a great deal of stress on my special day. The Party Pros are an unreliable company with poor customer service. I do not recommend them.
UPDATE: About a year later the owner called and apologized for the service we received. I’m not bumping up the stars for that because it does not change how much stress they caused me but perhaps it is a sign that they are trying to turn things around. I appreciate the gesture from the business owner and hope that they are indeed making improvements.

So the on line order worked, the confirmation went fine, e-​mail confirmation good, pick up and loading great, out of four table cloths one was the wrong color, two other had stains. Yuck!

If you are looking for a «party pro» keep looking! I would pay double instead of using this place again. The delivery people were polite and hard working, but the management is full on rude when there is an issue!

Continue your search for a rental company. We used Party Pros for a 300 person wedding, rented tables, chairs, linens, lighting, etc. I’m afraid the Pro’s don’t remember that they are called «Party Pros» and don’t care about providing a professional service after the initial check is paid to them. We asked them for a walk-​through of the site about a month prior to our wedding, had family coming from out of town and had taken off work to get to the site to do the walk through. The day of the scheduled walk-​through, we got a call from them saying they needed to reschedule and couldn’t make it to the site. We told them our family was already driving from out of town and we had other vendors meeting us there and we’d taken time away from work. So, they threw the «general manager» at us — she came out and flitted around, took notes, and had a guy there to do the measuring. After the walk-​through, I asked her to confirm that she’d noted all of the things we’d talk about on the walk-​through. She guaranteed all was good. The day before the wedding, the truck showed up with the rentals and they had a distorted map of where things were to go — totally incorrect and not what we’d talked about, not one of the people they sent out (bless their hearts, were only doing their jobs), had any idea what was supposed to go where. We got on the phone and got to the general manager who said she would take care of it. They sent out the guy who measured, who had some idea of where things should go, but we spent most of the day before our wedding stressing out and directing the rental company that is supposed to be a PRO! They brought salad bars instead of bar tops, were missing the rods for some curtains we put around the restrooms, and didn’t bring the right amount of wine glasses we’d ordered. And, to boot — when they arrived to pick up the rentals and the linens were on the tables, they threw our centerpieces, anything on the table on the ground and told us that they would be charging us for removal of the linens. I highly recommend you look elsewhere. This shouldn’t be a hard job to get right. It would be very easy to be on top of all of this way in advance, however, I think their management is lazy and doesn’t care about the end product. They must get enough one time business to sustain themselves. Very, very disappointed with their service.

Every time I have worked with Party Pros, I could hardly wait to do it again. I have worked with them a few times and always found them to be very fair, very responsive and willing to go the extra effort to ensure that everything is perfect. I really think they are world-​class and am a real fan!

The Party Pros is certainly a go-​to of mine when it comes to rental supplies for my events. From linens and tables to flatware and plates, the variety and selection of rental items allow me to meet (and often exceed) my clients’ expectations and customize the look and feel of every event.
My contact, Jodi, is always pleasant, very helpful, and always comes up with options. Delivery and pick-​up couldn’t be simpler, and they are very professional and courteous.
The folks at The Party Pros have also gotten me out of plenty of binds in the past with fast deliveries of last-​minute orders for supplies. One time, I had an event at the Pearl for which I needed additional linens on short-​notice, and, because all their trucks were out at that time with other events, the co-​owner himself delivered them to me in his car all the way from Hillsboro within a short period of time, illustrating their strong commitment to their customers.
I would use The Party Pros in a heartbeat, and highly recommend their products and services.

Quick and easy ordering process, I just placed the call and they confirmed over the phone. I requested an e-​mail confirmation and never received one, but I just called back the next day and confirmed over the phone again. We were only renting glassware, but the product was quality and priced reasonably.

This place definitely needs some competition on the West End. I am sure there are places to get this stuff out here besides Party Pros. We recently put together a 30^th wedding anniversary party (outdoor) at our place and used Party Pros for the tables, warming server stuff, chairs, and outdoor propane heaters. Ordering the stuff was easy enough by going into the place. However, upon delivery there were broken (non-​functional) round tables, both propane heaters were tagged with red things that we found out meant they were known to be broken. The warming stuff was not the best either. In particular the little canisters that hold the Sterno you light. The lid on one didn’t hold when I picked it up and it and the Sterno went everywhere. I’m glad I had not lit it yet or I might have had a flaming arm. After discovering the broken and non-​working stuff we had to call them back to get stuff that actually worked. The lady on the phone was bordering nasty. According to her it was a big inconvenience to get it right. Eventually, a second delivery was made with replacement parts. I personally checked them out before letting the delivery guys go. By the way, the two stars are for the poor sods that have to deliver stuff for this outfit. They were polite, hard-​working and did everything right. One last gripe — the heaters were delivered with the wrong aluminum tops. The hole configurations did not match the bolt configurations so we had to just secure them with one of the three possible bolts. This meant that instead of mounting nice and even on top to distribute heat nice and even we had to have tilted tops that ended up throwing more heat on one side.
Despite all this though, the party was awesome. Enough alcohol can overcome a lot of stuff :)