Floors To Go By High Tide

Short version — Great product, great people, and a job well done.
We have a condo in Hilton Head that we use as a second home, and I’m always nervous when I hand someone a key and ask them to call me when they are done. We asked several of our neighbors in the complex about who they would recommend for flooring, and we got many opinions on who NOT to use, but no strong recommendations so we shopped around quite a bit. The products and selection AND product knowledge at floors to go made the difference for us. Tawanna helped us in the showroom, Steve did the estimates (multiple times as we kept changing between flooring types), and Staci did the scheduling. We did have a few hiccups because we missed a couple of transition pieces on the order, but Staci corrected the issue in one day, and the installer immediately arrived and finished the job. The installation and workmanship was top notch. I do most of my own remodeling, so it’s hard to delegate to a random installer but these guys really did a great job. No large installation goes flawlessly, but open communication and the sense of urgency that their team had still earns them 5 stars. Would I work with them again in the future? Yep!

We used Floors to go to install carpeting and a laminate Flooring in a new home.
we purchased in June of 2015. The carpeting has a seem right down the middle of master bedroom. The installer told us not to worry it would disappear over time. They sent out a different crew to rip out the entire carpet from the room and to reinstall new carpeting properly. As for the laminate flooring install, they did remove existing tile floor in all areas that the new was to be installed. The floor had chips, Buckled, Squeaks. horribly and the thresolds they installed popped up off the floor. We made numerous attempts to resolve these issues.
But we were told that someone would come to look at he flooring and we still waiting.
When we called again they told us that there was nothing they could do for us, The floor has been in only four (4) months now and it has been a embarrassment to have people over walking on the squeaky floor. I t has truly been a NIGHTMARE. Beware and Be Warned.
About even thinking of using Floors to Go!!!

Fast and friendly staff. Tawanna was amazing!

As an absentee owner I appreciate an honest contractor that can work without you physically being on-​site. I initially paid Home Depot $ 35 for a measure and planned to use them. However, repeated headaches and the inability to ensure the wood would be delivered and installed in the one week timeframe I would be on the island caused me to look elsewhere. I should have shopped local first. Floors to Go worked with me over the phone and promised to install the floors the week I was there. What a surprise when I walked in and they had already been installed. (they knew it was vacant the week prior as they were going to deliver to condition the wood)

We just had a berber carpet installed in two bedrooms of our rental unit at The Island Club. From the beginning of our shopping experience to the installation, we have been so very pleased. We also went to Home Depot but did not find any carpet that was the quality for the price. We chose to use Floors to Go at High Tide and glad we did.
CNF
Hilton Head Island, SC and Westchester, New York

Fantastic! Once again, on time and under budget. Thank you for a job well done!
Price Beall
Truffles Café