Herb Chambers Lexus of Hingham

There are so many great things to say about this dealership that I don’t even know where to begin. I currently lease an IS250 (following my prior purchase of an RX350) and service has been impeccable throughout my involvement with Herb Chambers Lexus. Each and every staff member has treated me so kind and continues to do so as if it was the very first day I walked into their establishment. Perhaps the most impressive aspect of the staff is their knowledge base and how they will pull together to assist you with whatever you need. I have been a long time customer of Herb Chambers Lexus and will never go anywhere else for my vehicles. From the car detail and wash provided after each service visit to the free espresso bar while you wait and everything in between, I would recommend this place in a heartbeat! Thank you Herb Chambers Lexus of Hingham for always going above and beyond to make sure I am taken care of!!! (With a special thank you to Ricky Medeiros, Service Director).

worst experience we ever had with a car dealership. My daughter purchased a certified used car from them 8 months ago. First she was bullied into gap insurance and when we tried to have it reversed, they wouldn’t. They were supposed to fix a couple of small things before the car was picked up… it wasn’t. That wasn’t done until we yelled and asked to speak to Herb Chambers directly.
The hot weather is finally here, we turned on the AC and it blows only hot air. We were told the AC compressor needs to be replaced and it is a repair that will be over $ 1,000.00! When we called Herb Chambers Lexus we were told it was too bad since there is no warranty after 60 days!
A dealership of this size should be ashamed of taking advantage of a young woman, first time car buyer. They should stand by what they sell but they are only interested in their sales and commissions.
If there was a negative rating that I could give then I would. I am giving the lowest rating available.
I would never recommend this dealership.

May 25, 2016 we went to this dealer for our first and last service. Our appointment was for tire rotation, oil change, and the complimentary car wash. Our 2014 Lexus RX had 15,145 miles. Our Service Advisor, Brian Tierney was very personable and proceeded to explain we would be getting the 15,000 maintenance. When I asked what that included Brian advised it included wheel alignment & new windshield wipers. Also, they would perform the oil change, tire rotation, and car wash. I was totally confused why they would do a wheel alignment on a car with 15,000 miles and no steering issues, etc. I could not believe what I was hearing and stated we wanted an oil change, tire rotation, and wash. Brian said he was not working on commission so even though the maintenance schedule called for more services, he would do what we requested. Obviously our bill decreased significantly.
We left the dealer and guess what — the car was not washed ! Brian left a voice mail stating he personally saw the car going into the car wash. What can I say, the exterior was dirty! Windows dirty, same old road dirt on car. Perhaps, we should have opted for the unnecessary services.
This dealer site was anticipated as a more convenient service location for our family members & friends that drive Lexus cars. Our thinking now is not to go here and try local service sites.

I recently bought my first Lexus, a pre-​owned CT 200. A friend who is a Lexus lover brought me to the Hingham dealership. Eddie was our salesman, and he was just a terrific guy, a real grown-​up with experience in the business world for many years. He was genuine, good at explaining the differences among the cars we looked at, and patient with my insistence at driving 5 cars to compare the ride. He came to my office so I could sign the paper-​work which was incredibly generous and convenient. He will deliver the car to me at work this week. What more could I ask for? Thanks Eddie, for making this a great experience. Eileen C

Do not purchase your car from the hingham location. My fiancée and I went in to buy a GX on Sunday and was told that since Monday was a holiday (patriots day which is only a Massachusetts and Maine holiday) they couldn’t process paperwork until Tuesday the earliest. I’m not sure why the paperwork wasn’t ready on Tuesday but he got the call to come in on Wednesday. He went in on Wednesday to sign and finally drive the GX home. He was told the registration would be there on Friday and they would take the car to the gas station down the street to get it inspected. (They don’t have the machine to do it there, Sharon does). He called Friday morning and left a message to see what time to come down to get the paperwork and no called him back. He then went there at 2:00pm and was told it wasn’t done. Someone dropped the ball. The registry is open until 5, someone should have went then and got it done. He now has to go back on Monday to pick up the registration and get it inspected. This is a huge inconvenience, we now have to drive around all weekend without an inspection sticker.
I would expect this from a used car dealership but not a Lexus dealership. I bought my RX last August in Sharon and had no issues. It should not have to take over a week to sign the paperwork, get the registration and get it inspected. Lexus should care more about the customer and get this done even if the salesman is off. I would recommend if you are in the market for a Lexus to go to Sharon or Lexus of Watertown.

I’m giving a 2 Stars because Kevin and Joel is cool to work with but they need a better team.
I was hoping that Mr. Michael Shafman will see my review of this dealer as I saw your interview on the newspaper mentioning that you do check dealer review. I would like to express my buying experience at Herb Chambers of Lexus Hingham. I did not expect to have such a bad experience from Lexus and this was going to be my 1^st Lexus. Almost bought the car at your dealer but I end up buying both IS350 and the RX350 from elsewhere. I am not trying to get anyone in trouble but I didn’t expect to have such service.
I almost bought this car (VIN#JTHCE1D20E5001240; 2014 IS350 F Sport) on Monday 4÷11÷2016, (I did all the paper work and sign the contracts) but I am glad I DID NOT give them the check and I was going to pay this car in full. Because when my dad (mechanical engineer) did the final check on the car and opened the hood and saw there’s rust under the hood, the metal above the suspension on the passenger side (sorry if I didn’t explain it well), not only that but the passenger door need to be fixed (showed the delivery manager when we go through the car and he agrees that the door is «weird») told the sales person John Martinelli 3 times but he said the door is fine and of course it is not fixed as promised.
This car is only 2 YRS old and it is not NORMAL to have rust in that area. Spoke to the sales person (John M.) and the service guy (Andy I believe) I was told that it is normal to have cracks and rust there, and it is just chip off paint and the water went in that area (not sure where the water came from as it is under the hood). I did all the research before buying the car and obviously CARFAX said NO accident. The dealer stated that there’s No Accident and only One Owner. The dealer, business manager Kevin is cool to work with but he needs a better team. The sales person John Martinelli is extremely hard to work with. I asked him the features on this car and he talked loud (I’m not comfortable with his tone) and didn’t bother to show me the features. Ok, fine so I just did my research online about the car because I really liked the car (Red leather seats looks really cool) I even have to ask Kevin if there’s any other sales person that I can work with. Another sales manager Madison Callahan got involved and told me that I can ask for Brian on Monday when I go pick up my car.
I clearly asked Kevin through e-​mail before getting to the dealer that I would also like to see another model RX350 because my family and I were planning to get both cars. So after the terrible test drive in the IS350 with John, I asked if he is going to show me the RX350 that they have in their inventory. Then he start yelling, I am not exaggerating. But he did yelled and asked «wait, so are you getting the IS350 or the RX350?» so I explained to him I want to see both. So he quickly show me the RX350 but he doesn’t even know if that car is SOLD or not. If it is sold, I do not know why he is showing me that car. Once again, he yelled and asked if I am looking for a RX350 base or F sport. But I am new to Lexus model and I do not know what is the different between the Base and F sport. But yes, he yelled and asked «DO you want to see the BASE or the F sport??» and I told him I don’t know. He might thinks I am joking around but I am not. I worked full time and I will not spend my time after work to joke around. At that point, I gave up on asking him anything. I didn’t want to get yelled at.
After Monday, I went to different dealers (Ira Lexus in Danvers; AutobahnUSA; Foley Motorsport; Northborough Lexus) around Boston area and look at different 2014 IS350 F sport and classic ones also spoke to 4 different sales person. All of them said the same thing. It is not «NORMAL» to have rust under the hood, it must have some kind of accident or broke down in the past. But this Herb Chamber Lexus Hingham told me it is Normal. They now dropped the price from $ 35,398 to $ 33,998, and this is what they called «Pre-​Own Certified» Vehicle?
I am waiting for my $ 500 deposit that I putted down. As they said I can get the refund back if I end up not getting the car so I walk-​in and talked to Kevin in person on April 12^th, 2016. He did mention it will take 3 to 4 days to process. I waited until Tuesday April 19^th, 2016 and Wednesday April 20^th, 2016 to e-​mail Kevin and Madison and have them help me to check the status for the credit as I have purchase my cars elsewhere and I just want my money back. I decided to give your dealer a call today is April 21^th, 2016 because I was thinking maybe there is a disconnection through the internet or if the e-​mail access is not available at the dealer and finally received a feedback from Kevin on the phone by telling me that the credit refund form (hand written form) that he submitted on April 12^th, 2016 someone have misplaced it so the refund was not process. So I am disappointed that they do not do any follow up.

First off, there new dealership is, BEAUTIFUL!!! My husband and I returned here because of what a great experience we had last time. They gave the most money for our trade. Ed Lapanas was our salesman. He was AWESOME! After working with us for 2 weeks I have my new car! Big thanks to Ed Lapanas, he is the best!!!

I am driving my dream car and I bought it at Herb Chambers. They were so patient and answered all my questions. Guy Bognanno is a super salesman and very good with the instructions. Don’t waste your time at other dealers, this is the best place to buy your new car!

The absolute best car buying experience I’ve had!!! 5 stars plus for Donna LaRosa. I just drove home my new RX350 and it was the easiest, most comfortable, and enjoyable transaction. Highly recommend Donna and this Hingham dealership!

What a great experience. John Martinelli is the best salesman and helped me surprise my wife with a new car for Christmas. Everyone at Herb Chambers Lexus of Hingham was great and the new store is over the top nice. Thanks and Merry Christmas. Steve Gorman

Awesome Dealership!!! During the past 3 months my gf, my gfs friend and I have all purchased a Lexus RX350. Tarek and Beshara have been great to work with. Both guys are very knowledgeable, patient and only concerned with making the car buying experience simple and stress free. The sales manager Brian was also terrific always concerned with the customers experience. Tarek was always there to answer any questions and took care of every last detail. Beshara made the financing easy and pain free. It’s nice to finally find a dealership with employees there for you. Great facility and great people.

Can you say Perfection? I just purchased my first Lexus at Herb Chambers in Hingham and can’t say enough about their service, professionalism, quality, and all-​around great experience. They have thought of every detail to please you and they succeed 110%. From our salesman John M., to Steve F., the technology specialist who even came to my home to program my garage and tutor me about the car, all of our experiences have been first class. Tom, in service, is wonderful, which brought me to Lexus in the first place. And did I mention the free carwash, which is a real treat, and the coffee and snacks that are provided while you wait in their beautiful new showroom? If every business was like Herb Chambers Lexus, life would be a breeze. Thank you Herb!

«As good as it gets» hardly begins to describe the new location in HIngham which has to be the most luxurious service or buying environment at a dealership anywhere ever! Shoe shine? Coffee bar? Wi-​fi, office area, three service check-​in lanes??? Even with everything to gawk at, I was out of there in under 10 minutes with the simple fix made to a panel falling off my interior roof.
I love this place and we’ll continue to come here for service/​purchase!