Hinsdale Wine Shop

Be very careful … this place sells wine that they don’t actually have.
Here’s my recent experience: I was looking for a certain wine that my wife and I had enjoyed. I found it on Hinsdale Wine Shop’s website and ordered two cases. My credit card was charged and I received a purchase receipt via email. I live right in the city and don’t own a car, so the next day I rented a vehicle for the drive out to Hinsdale to pick up my cases. I wanted to make sure the wine was at the main location, and not in some other warehouse, so before I left I called the main phone number listed on the receipt. The number had been disconnected. I called the second phone number listed on the receipt. That didn’t work either. A little sketchy, but since I’d already paid for the wine, I went ahead and made the drive out.
When I arrived at the store to pick up my wine, the guy behind the counter (the General Manager, I believe) said they didn’t have the wine — not even one case, or even one bottle — and probably couldn’t get it. This caught me completely off-​guard, since I had a receipt and my credit card had been charged. The guy said he’d talk to his distributor to see if he could get it, and then follow up with me.
Four days later, I did finally get an email saying that they couldn’t provide the wine they had sold me, and offering to sell me a different wine. I didn’t want a different wine … I’d made the purchase and the drive out to Hinsdale to get the specific wine I wanted. I replied right away to let him know that I wasn’t interested in a substitute wine, and asked if he’d like to make things right in light of the money and time I had spent driving out to Hinsdale and back for the non-​existent wine. (If it was my business, I would have at least given a couple free bottles of apology wine, or done something to offset the expenses the customer had incurred in this wild goose chase … and I wanted to give him that opportunity.)
It’s now been another 3+ days, and I’ve received no response to my email, nor a refund of the $ 400+ charged to my credit card. This shop knows how to add insult to injury. In fact, they’re so good at it, they drove me to set up a Unilocal account and leave my first-​ever review!
Looking at some of the other Unilocal reviews, it’s clear I’m not the only one getting taken for a ride by Hinsdale Wine Shop. In the most generous view, these guys are sloppy, unprofessional and inconsiderate. Deceitful? I don’t know … maybe. In any case, beware.

Don’t buy the Living Social Deal. The shop claims to be giving you a $ 80 value but you get stuck with wine that values about $ 37.
Also they just hand you a bag of pre-​picked wine. NEVER going back.

Purchased a deal from Livingsocial for 4 bottles of assorted wines. The deal used words such as our experts will hand-​pick and you could enjoy… never saying the wine is pre-​selected, hope you like red wine. I did tell the man that the deal did not state pre-​selected. He just handed me the bag and went on with his schpeel. I stated I don’t like red wine. He again just looked at me and handed me the bag. I guess I expected a tad more when employees are referred to as experts. Certainly not experts with regards to people skills. I am rather disappointed and feel deceived.
Thank goodness I only wasted $ 29. I have a great wine shop closer to my home that I will continue to support.
As for the wine I don’t like, I will be giving it away.

I really want to like this spot and support a local business but I consistently feel up sold by the owner. I wish he truly took an interest in my taste but oh well. Still wish them the best.

Bought a 6-​pack via a Groupon. Was a great deal for some pretty good wines. I never expect much when using a Groupon for wine purchases. Most of the wines were pretty decent and was worth the value.
On the plus side. The shop was really nice. Kind of small but they carry a really nice selection of wines. Priced from $ 15 to $ 100+ per bottle. Staff was friendly and knowledgable.
A definite return trip is in order.
Cheers!

Bought a 6 pack of «wines around the world» through Groupon from Hinsdale Wine Shop. First bottle opened was bad with corkage. Second bottle was poured down drain. A Pinot Noir from Argentina that looked like red kool aid. Very disappointed with these wines. Will have to seriously reconsider buying from them again.

Just go, if you’re in the area stop by but first fill up with gas at the Fullers Gas shop nearby, you will get a buck of a bottle! The store is inviting, relaxing, the staff knowledgable and interested in making sure you get the right wine. Ask for Sean the friendly owner and enjoy the stores magnificent wine experience. A top notch place to buy wine. 10 stars.