Buffalo Wild Wings

I love BWW, always great wings. I had traditional medium, with celery. Can’t go wrong. They were fresh, hot, and perfectly seasoned medium. Our server was efficient, friendly and attentive. Great lunch.

Love the wings but this place has awful service. I ordered a beer 30 mins later it had never arrived the waitress came buy and said I can’t believe they haven’t brought your beer I’m going to go check on that 10 mins later she came back with the food but no beer. I told her to just bring me a water because I needed something to drink with my food since I can’t get a beer. She said I’m so sorry I’ll get you that beer now and she did so my question is she walked passed the bar 10 times why couldn’t she bring my beer 45 mins earlier. Apariently their take out isn’t any better called last night when I was leaving work the phone rang 12 times before someone answered then put me on hold for 5 mins. I hung up and went to Five Guys.

Lately, this location seems to be on the decline. The last time we went, we waited for a while for the hostess meander over to us to seat us, then were told it would be a while as there weren’t any available booths. My husband pointed out a half a dozen to her in the immediate seating area (the place was as dead as I’ve seen it). She then begrudgingly seated us. Our waitress looked like she’d just woken up and could care less. We watched waitresses sit at tables to take patrons orders, stand around and laugh, act rudely, argue with each other loudly on the floor, etc. No-​one seemed to have a decent time there that night. We watched people wait to be seated, and tons of tables go unbused. The food came luke warm. I don’t plan on returning for another frustrating experience.

As a frequent visitor of Buffalo Wild Wings it is rare for me to notice a visible, above average, advantage between a given location. Whether speaking of the cleanliness of the visiting establishment, food selection and quality, or overall server performance, as location usually offer the same 2 – 3 star experienced. I mean, if we’re honest with ourselves your patrons accept that BBW is just a commercialized sports bar. But for me, tonight, on the 30^th of October 2015, between the times of 5:00pm — 6:45pm I am pleased to say I had an above average time at your location.
Starting with my initial enterance to the restaurant, I was greeted by multiple happy faces, both male and female (I add that because male servers are usually stiff and uninviting). My colleague and I was seated promptly and informed about potential appetizers and had our drink order taken very quickly.
After having a descent amount of time to browse the menu and make our selection, our waitress, whose name escapes me, returned with recommendations and information about the menu.
Throughout the meal we never once had our glasses get below 75% empty before it was replenished by our waitress.
As expected our wings and appetizers were the correct tempture and treated marvelous.
Upon considering dessert, out waitress was once again like our own personal BBWoogle. We had questions, she had answers.
In closing, I offer two negative remarks and then a question. I could not submit a 5 star rating for your location because due to poor management, shipping issues, or poor communication, our waitress was unable to fulfill our total request. My dining partner requested a large order of «Honey Mustard boneless wings» he was denied because you were out. Secondly, I ordered cinnamon squares for my dessert order, I too was denied because it was unavailable. Two items were unavailable from your menu causing a change in my pallet’s desire therefore causing me to adjust my original meal preferences. Greater concern should be made to inform customer of what is available «in house» from the menu before they are denied multiple times during a meal. As we dined, we noticed a break-​out meeting happening in the bar area. That was the time to inform the staff of these opportunities so they may better equip their customer to make «available item» descions from the menu.
My question is in regards to who my waitress was. She was a young lady, probably early twenties. African-​American race, nose ring, yellowish tented hair. I would love to know she was recognized for her exceptional performance.
Thank you for your time and hopefully willingness to address this message.
God Bless
Russell

My husband and I go to this place repeatedly in the hopes that it will improve, because we used to love it there, but our experience has been worse every time.
On a previous visit, we were charged for someone else’s food in addition to our meal. I have been a waitress before and understand when you accidentally swipe a card on the wrong ticket, it can happen. But to use the same card twice on different tickets is just negligence. We called when we looked at our bank account later that night and realized it. The manager was very rude about the whole thing and refused to even give us her name, which we just wanted for some accountability in case they didn’t live up to their word about taking off the charge.
Now during our most recent visit, we went there for a date. I’ve been working a lot of late shifts at the hospital and we haven’t seen much of each other. We ended up spending over two hours there because the service was so slow, when we used to be able to get out of there in 45 minutes. There were barely any customers in the restaurant so there was no excuse for this. We each ordered one alcoholic drink. After the waitress dropped them off, she immediately walked off and didn’t come back for another 15 minutes to get our order. We just ordered a snack size of wings each and shared a basket of fries.
We told the waitress three times that we wanted the traditional style wings, even after she walked back to make sure before she put in the order. When the food finally came out after maybe 30 minutes, my wings were boneless and the fries were cold. It took about 15 minutes before the waitress even came over for me to ask her to fix the order. My husband finished eating his meal while I waited for the new wings to come out, which took another 25 minutes. The food was definitely hot this time but there was no buffalo sauce on the buffalo wings. At this point I had no desire to spend another 20 minutes waiting for food so I didn’t bother saying anything about it. The waitress dropped off the check right after I received my meal, and didn’t pick it up until 20 minutes after I had finished eating. A manager never came by the table, although they used to come by nearly every visit even if there were no problems during the meal.
We also asked for them to change the TV to a football game we wanted to watch when we first got there, which they never changed. The waitress asked us if they had ever changed it maybe 10 minutes before we left. We told her no and she didn’t apologize or offer to still change it.
The waitress was pleasant when we saw her, which is normally enough for me to just ignore whatever problems happen during the meal. However, everything combined just made for an awful meal and I really don’t feel that it deserved the nearly $ 40 we spent on it or the 2+ hours of our precious date night time.
Other minor complaints would be that the tables and drink menus are always sticky and the TV noise is excessively loud, I would say to the point of being at a damaging decibel sometimes.
I really tried to give this restaurant a second, third, and even fourth chance. We’ve been to it probably thirty times over the past few years. They have officially lost my business, however.

Standard fare and average prices. If you come for a game it looks like the place to be. Friendly servers that are very attentive. And they have plenty of servers which is good because the place is packed. No long wait times and food came out quick considering the crowd. Recommend it if you are looking for wings or a burger.

Horrible service. Good took forever to come out and the garden chicken salad literally had 20 tiny cubes of disgustingly dry chicken on top. The waitress lied and told one of my co-​workers his food just couldn’t fit on the tray and that she would go get it, but it turns out she put the order in wrong. It took him over 45 minutes to get served and it was sub par at that. Save your time and money and go to chik fil-​a next door.

The service, food and staff are not what you would associate Buffalo Wild Wings with anymore. This is a chain that started off kick ass and suddenly became a little less than mediocre. The food takes too long to get to the table, a staff that doesn’t care and cleanliness of the restaurant has slowly declined. When Hooters went downhill this is where all of our social gatherings took place for football now we just go elsewhere. It’s hard to find a good wing joint with a great atmosphere, but when you finally find one they never last long.

This BW3 location has improved tremendously recently.
New management is very friendly and helpful. Food quality is good. The hot pretzels are the best, and the rotating sauce selection is interesting.

My food this time was good, boneless chicken was full of meat, sauce was perfect. Our salads were very good, very fresh salad greens.
Server Amber was on top of her game today, kitchen made our food very fast. GM Brandon answered all of our questions. Very friendly today. Will be returning.

My son and I went last week. Food was good as usual. My issue came when we were ready to go. Got my ticket and sat there for almost 10 minutes trying to get our servers attention to pay. Finally got up and walked up front to pay. After another 5 minutes of waiting was lead back to the bar so our original server could settle our bill. Too much hassle.

Mom wanted a beer and something to snack on on Mother’s day while we were out and about. I took her to BWW at her request. We ordered the garlic mushrooms (one of the suggestions from the bartender and featured on the specials menu) to munch on. We got 12 mushrooms (4 were so small they could have been counted as 1) for $ 5.49. When I mentioned the portion size for the price to the bartender, she looked in the basket, wrinkled her nose a bit and mumbled something under her breath.
I wish I could post the picture I took of this tiny portion on here!
What a disappointment. Never going back again.

Met a few friends here on Saturday. Now I have to say I’m not a huge BWW fan. I know people that LOVE it but to me it’s nothing special. I don’t like the décor or the seats and it just looks so cookie cutter. Again, it’s my prejudice against chain restaurants.
But, every once-​in-​awhile, they surprise me. They have a season wing flavor, Siracha, that was so good. Just the perfect amount of heat with a little sweet. I like a bit of heat but not so much that I have to call 911 to put out the fire in my mouth. These were just perfect. Brought a little tear to my eye but the flavor was so good I kept going back. I hope they put these on the menu permanently.

Cold beer and hot wings. Our server was very attentive and we didn’t wait for anything! The food came out quickly both times we we ordered wings. Wings were made exactly as we ordered and we didn’t have to ask for anything except more napkins. My beer never got empty before she asked and brought the next. I love that.
Went to watch football on a Sunday. Love that they had every game on. We sat at a high top by the bar and I did have a lot of trouble hearing the commentators despite the fact that there was a Bose speaker almost directly over my head. If I go back for a game I will definitely ask management if they can adjust the levels on their sound system. Sometimes you just gotta hear what the referee says.

DUH the one at Northgate closed because it moved here.
This place is always slow, it never seems that busy when I am here (which is like, once a year), and they always manage to take forever.
I live closer to a different (dare I say better) wing place at home, so I don’t go to Buffalo Wild Wings. So, the problem is if you’re not some regular here, you have noooo idea what is going on. I ordered boneless wings on a Tuesday, turns out they count as the deal at this time too, so I didn’t get carrots like I was hoping. Not THAT big of a problem but there was nothing on the table or anything… I only found out about 1 minute before the food came out when I saw it on one of those trivia screens.
I do not really like the boneless wings, sometimes it tastes entirely of breading. Unless you’re into that. I usually just get the chicken tenders with a sauce on the side and I think I’d stick with that in the future if I wasn’t wanting legitimate wings (seriously, boneless wings = chicken nuggets… come on).
But I will say I love love love that hot BBQ sauce. I should probably get a bottle of it one day.
They have always had hockey on TV when I’ve come here. So that’s something. They also had Goose Island’s IPA and it amused me that my 8 boneless wings were less than the beer.

This was the worst experience anyone could have. Three our party were served boneless wings that were raw inside. The manager brought out our corrected order and said that she would take care of us. But we were still charged full price. Don’t eat here.

The one at Northgate Mall seems to be closed.