Bliss

Avoid at all costs. Customer service is just terrible. The massage is ok, but get ready for horrible time checking in and out. Ended up taking 45min to fix their error ans then they have an attitude.

Went to bliss for a mani and pedi and had the best time. My manicurist Marcia was so good and loved every minute of it. You can tell she loves her job and what she does. We also share a love of the bliss blue wax. Which, I got the home wax kit. Thanks Marcia !!

We Purchased Bliss Spa (W Hotel in Hollywood) 75 minute Blissage for $ 79 on Travel Zoo and there’s a mandatory 20% gratuity ($ 32.00) on the full value of the massage ($ 160) since the massage is ½ off. The deal expires Sept 30^th and is good Mon-​Fri and Sunday’s (with appointment). It includes foot paraffin and massage, champagne, brownie bar, cheese & crackers, olives, etc. LeeAnne was AMAZING!
Enjoy!

Had a great first visit to Bliss today. Got a quick thirty minute massage from Steven, which was amazing. He bumped into me in the hall (he left at the same time) and gave me more tips on getting the boulders of our my neck. Really nice guy who’s really into his job, which is nice because sometimes I feel like masseuses just want to get the massage done. My only regret was not getting a 60 minute massage, but I’ll get that next time. I also got their poetic wax and was surprised that it barely hurt. Ananda was super sweet and chatted me up just enough during waxing. The lounge is super cute with really yummy brownies and popcorn, tea, cucumber and olives. They bring you champagne or mimosas. The steam shower was lovely. Everyone was lovely. Very impressed with this Bliss location.

the wax they use here is divine! Not sure why but it hurts less. April is a master at what she does! Never will stray :)

Cute, trendy, reasonably priced. I got the FatGirl Slim treatment as well as a massage. My aesthetician was great, she was friendly and explained every aspect of the treatment thoroughly and what to expect. The facilities are cute, but the famous ‘brownie bar’ is a bit of an exaggeration (bite sized pieces of 2 kinds of brownies served alongside cucumber slices and crackers). I personally was not offered champagne but other guests were.
I’d definitely come back but not the world’s most luxurious spa treatment. Trendy and fairly priced.

The positive then the negatives —
The staff — beyond friendly. Charismatic. Nice. Great. Energetic. The rooms clean. Bathrooms clean and well kept. The facial in general was really good. The girl I had even went out of her way to make my masks/​peels my own given I came in with a sun burn.
I give them no props for (really) small bites in the locker room and champagne because when you are paying $ 160 for a massage and facial — you better give me champagne. Lol. Also. Paid for 75 mins and it was only 60. So read others reviews and know this is a common occurrence.
The theme here also is — Loud. Everything is loud. I don’t mind the music choice but the volume was just loud. My bed when moving up and down. Loud. The oxygene machine for the facial, loud. (It may have even been broken) The cabinets and drawers during the session loud. Not the calm serene and relaxing thing I was hoping for.

My favorite place for facial. Their amenities are great and the staff are always very friendly. I like their triple oxygen facial, and I look forward to try out other services too! Hope they have groupon deals more often: p

Came here for a bday body scrub and was not disappointed. Was greeted by friendly staff with a mimosa while I sat in the sauna and awaited by scrub. Meoul did my body scrub and was amazing. Very attentive and went the extra mile to remove a kink in my neck. I will definitely be back for a massage!

I’m writing this review 6 months later to share about an experience I received here that I’ve had quite some time to sit with and really decide if I wanted to write about.
Well, the verdict is in, and I’m writing this review.
I stayed at The W for 3 nights, and on my second day I decided to check out «Bliss» to see if there was a service worth investing some money into. I walked into the entry lounge, was greeted kindly and found it to be nicely appointed. After looking through the brochure, I decided on the Blissage 105 for $ 225, and booked my appointment.
I showed up for my appointment, and prepared myself for what was supposed to be a «divine treatment» in the men’s locker room. I was then greeted by my masseuse, and taken back to the room. My massage began, and almost immediately she started trying to upsell me. Not only that, when she asked if I wanted more pressure (she really wasn’t applying much), I said yes, to which she replied it would cost an extra $ 20 for the «deep tissue service». I understand an upgrade charge if I was upgrading from medium pressure to really heavy pressure, but that wasn’t the case.
At this point, I settled in for a 105 minute massage that I knew was going to be total crap. And, it was. I’ve had massages in India for $ 20 that were better than this one, and not only that, the masseuses were much more warm and friendly. Mine was crusty and felt like she was just ready to be done with me as soon as possible (no, I don’t have any body issues that would make me repulsive/​make someone want to run away from me).
For some reason, I had a feeling to pay attention to the duration of my massage, expecting it to be cut short, and sure enough, upon completing my massage, my masseuse turned around the digital clock in the room before leaving so I would not look at it. She actually TURNED AROUND the clock. I was like, wow. I turned it around and looked at the time. Sure enough, my massage only lasted 90 minutes instead of the 105 I would be paying for.
What an awkward position to be in, especially at what is supposed to be an upscale spa.
I walked to the front desk, and discreetly told who I assume to be the manager about my experience, to which he seemed «distraught» over, and then offered me 20% off FUTURE massage services. I told him, at the very least you could apply the 20% off to the cost of THIS massage, seeing how your masseuse tried to rob me. He offered me a removal of the up-​charge cost for the deep tissue and the botanical oils.
Seriously?
I sat with it for a moment, and decided to take him up on his offer to avoid further debate (remind me of why am I having to debate about this again), and paid for just the massage without upgrades. Reflecting on this experience now, I should’ve spoken to HIS boss, complained, and gotten my whole stay at The W comped for the 3 nights I stayed there. It’s preposterous that they essentially robbed me and still asked me to pay. It seems to me that it would be common sense for the manager, who’s job is to ensure the quality of service being distributed, to offer me something more reconciliatory than 20% off FUTURE services with hopes of establishing in my mind that this was an isolated experience the spa was gravely sorry for.
Absurd.
Take your business elsewhere if you’re considering getting a massage while in the Hollywood area. While you might not be robbed here, as I was, you will certainly receive a treatment that is not on par with the price they are charging.

This is my favorite Bliss location in Cali.
It always seems to be easy to get a same day appointment. The girls locker room is so cute and trendy. They have snacks, champagne, water and tea for you to enjoy while waiting in between services.
My Blissage 75 was done by Nat, she was fabulous and really sweet.
April did my Triple Oxygen Facial. She was so gentle and thorough and really friendly. I will definitely book with her again.
This is a really good «Spa» experience from the staff to the amenities to the services.

The services themselves were fine, but my review is based more on the ambiance and atmosphere because that is what can make or break a spa experience. I had a massage and a manicure. My manicure lasted almost two weeks which is actually quite impressive, so I would not hesitate to go back for that. The gal who did my nails was Nia and I highly recommend her, she was lovely and did a great job.
HOWEVER…
Considering this place is $ 180 for a 60 minute massage, the atmosphere was not relaxing at all. They played slow rock music so I was listening to Sara Bareilles while getting a message. You could hear the staff laughing and talking loudly in the hall during the massage and I had to ask like 3 times to get a pair of slippers when I first arrived and was in the bath room waiting for my massage. It just didn’t feel like a pampering experience which is surprising considering the ridiculously high prices. I had blocked out several hours to hang and relax but ended up leaving right after my services. Probably won’t go back here unless it’s for a manicure.

I absolutely loved this Bliss Spa location! I have been to Bliss Spa at the W in Dallas, but not Hollywood before. I always go with a Groupon/​Living Social deal because their regular prices are so pricey so that might affect things, but when I’ve gone to the one in Dallas the customer service never stood out to me.
I love their triple oxygen facial, as well as the massages, so no complaints there. They really get in there and get everything out. However, what stood out about this location was the other staff, they were so helpful in giving me a tour, lotion, everything I needed. Plus this one had a wider selection of healthy snacks to munch on and they offered me several mimosas while I was there for free!
I am officially sold, they have a new thing for $ 100/​month where you get one service like a massage or facial every month, which isn’t much more than I pay on Groupon and such plus 20% off all products. Highly recommend it!
For the amenities, not hot tub, but that’s typical with Bliss Spas, but there is an nice eucalyptus steam shower and a dry sauna.

I was referred to Bliss by a friend. I really liked the setup of the place. Upon visiting this location, the staff was welcoming, sociable, and friendly. My nails were nicely polished in a short period of time. i really enjoyed my experience at this place. I didn’t know they offered more services than just nails. Some of the prices are on the high end though; guess it makes up for the rent/​location. But I definitely have to look more into their other services in the near future.

I recently had my first experience at Bliss Spa, which was for their Hot Milk & Almond Pedicure, and a Shellac Manicure, so my review is only based on these services:
I LOVED IT! My boyfriend gifted me the spa services for Christmas… what a wonderful gift! My manicurist was Martha, and I would highly recommend her if you want to get your nails done when you visit Bliss Spa. She is so sweet, so skilled & knowledgeable, and just a pleasure to chat with while she was doing my nails.
I also appreciate how they have free snacks & beverages available for You. As soon as I checked in for my appointment, they offered me my choice of water, champagne, mimosa, or orange juice. They also have sliced cheese, crackers, brownies, caramel popcorn, and some other stuff.
Super clean, Very friendly staff, Wonderful service, Tons of polish color options. I’ve already received compliments on my nails since having them done by Martha yesterday. I will definitely be going back.

When you go to a Bliss spa you have the expectation that it will be a nice setting and a good experience. Because of my flexible schedule, I’m always able to go during a slow time (week days, late mornings– no holidays) I’ve always had the place to myself and that makes the experience FANTASTIC!
I know that if I was there when the spa was crowded; it would be a totally different and much less enjoyable experience. The steam rooms are also their showers so I don’t see how more than 1 person could use them @ a time.
I’ve been there about ½ dozen times for facials and they’re always fantastic. The product line is great, it’s relaxing and I always feel great after having one. The facialist is also cool about being honest about the products; she’s recommended what they carry and products from other lines– which I always appreciate because they’re not just doing a ‘sell’.
It’s on the pricier side and parking is also not cheap but I’ve usually been able to find deals and again because I go during slow times, it’s fantastic.

I have been dreaming of going to a Bliss spa for over 5 years. I live in Hollywood, about a mile away from the W, so parking wasn’t an issue for me because I took a nice relaxing walk to and from my appointment. But, there’s also bike parking and the Metro Red Line is RIGHT THERE!
I believe I had the first appointment of the day, at 9:30am — at least, it seemed that way because no one else was there. The receptionist was very friendly and gave me nice flip flops to use throughout the spa, and showed me to the lounge. It’s not big, but I had it all to myself. They served crackers and cheese, popcorn, and brownie bites; as well as some fruit-​infused water.
I saw someone mentioned that there was form to fill out but no one told them to do so — same thing happened to me. I happened to see a clipboard and wonder what it was. Luckily. That wasn’t communicated well, and neither was the order in which my services were to be done: brow, nails, massage. The wrong people kept coming to get me at the wrong times. I felt rushed, and it took away from the relaxing a bit, but it didn’t ruin the experience overall.
The brow waxing wasn’t that great, the technician didn’t seem to understand that I didn’t want super thin high arched brows, so she was like «what can I do»?
But, my manicure was great — Martha did my nails, I believe, and she was a perfectionist! The resulting french mani was just what I was looking for — it was a bit different than a typical french manicure, and she made sure I was happy with the results. Very happy!
My massage was interesting. It was a focus massage, just on shoulders and neck; but he did my arms and back — lower back — too. Which took away from what I really wanted. The pressure was very hard, and I asked him to ease up several times, which he did. He was trying to cure all my ills, but I just wanted a gentle, sleep-​inducing massage. The knots in my shoulder will NEVER come out — especially not in this short 30 minute session — so why try? I just wanted to sleep, lol.
I was able to hang out in the lounge after my services — it was about 11:30am at this point — and still no one was in there. I’m glad I got to enjoy the silence and calming room all to myself!
Their boutique when you check out is great, and all in all, the price tag didn’t scare me as much as I thought it would. It was a great morning of beauty and relaxation.

Sooooo finally I can say I got a great manicure.
The place was clean the staff was friendly and respectfully … The check in special was a nice surprise. 20% off and more then anything the manicurist «Cindy R» was a delight.
She know her stuff and gave me the right manicure to meet greet and shakes hands with.
Clean as a whistle.
She took her time and listened to my requests and was very pleasant to chat with.
The bliss spa in the W in Arizona needs to send her there to train the staff 100%
That place was a joke.
I literally got up and walked out in the middle of it. Swear!
Big super thanks to bliss Hollywood and Cindy r. For making my hands shine like the stars.
Lol. I wish I could have her where I live to go to every week!!!
I’m happy!!! Very very happy!

Meh– is right. I’m not sure this place really qualifies as a spa. It’s a suite of rooms in the middle floor of one of the towers. No access to windows that open or direct sunlight. No whirlpool, jacuzzi etc. Nice people though, generally.
I had a strange situation where I was given a gift certificate for a massage but when I showed up to Bliss they wouldn’t let me get one. They wanted a doctors note! I made the mistake of telling them I was detoxing from heavy metal poisoning. (Hey wouldn’t a spa be just the right place for me to detox?) Pretty bizarre since I can go to any Chinese foot massage parlor and let them beat me up for 30 minutes for 20 bucks and they don’t ask for documentation.
Anyway, because they were afraid they’d harm me with a massage, they allowed me to convert my gift certificate to 5 shellac manicures instead. That’s pretty funny when you think about it since smelling all of those chemicals in an unventilated room *can’t* be good for ANYONE. But, Bliss thought it to be more healthful for me than a massage. Go figure.
So, for almost a year, I’d periodically shlep myself to Hollywood for my free manicures at Bliss. I’m used to going to those nail salons with big vibrating chairs and lots of women who chat in Vietnamese so this was culture shock for me. This was a dry manicure. No soaking of your hands to soften the cuticle — and I have to say, after 5 of these types of manicures at Bliss, I still think they’re inferior. You can’t trim away enough cuticle or calluses when the hands are dry. That’s probably my biggest complaint. Within a week my cuticles were just as long as before.
All of the stylists were very good and nice ladies. Their colors are pretty limited and as I said before, I don’t like a dry manicure without soaking the hands, so this was a pretty «meh» experience despite the nail stylists being pretty good at nail art.
Between the distance, the dry manicure awkwardness and the fact that I think they have their priorities backwards (I should’ve been allowed a massage and been forbidden from sitting in a room with noxious chemicals in my «condition»), I probably won’t go back, even though I was treated fairly nicely after they refused me a massage.
p. s. If you don’t want to pay the parking fee, you can park below Sunset and walk.

I like this spa. It’s at a metro stop, so getting around the whole Hollywood traffic and parking is pretty easy. The brownie bites are so good it’s embarrassing how many you will eat (and try to sneak some home in a napkin in your purse)
What I don’t get about this spa is why is it so inconsistent with service? The first time I came here, I was offered champagne right away, it was nice and made for a great first impression. Second time, no champagne was offered, even though I walked by an open office with the bottles and boxes out in the open. The ladies around me didn’t have any champagne on this second visit, but then some did. I guess I should have ASKED.
No matter– I am here for one person and one person only, James. He is the best massage therapist around. I will be back again, as long as James is there, and will ask for Champange. Or just head down to the bar after and buy some like I did last time.