My Eyelab

I would not give even 1 star. the ads are wrong and you pay big bucks for your glasses that is if you can even get them. I paid way to much and waited and waited 6 weeks. never recieved my glasses got my money back which they didn’t want to do but my bank saw how bad they were.

I wish I had the option of «no stars» cause I have never been so unhappy with a establishment.
They did not have the order ready when they said they would and when I came back to complain they said they did not have control over when the order would be ready. This all happened about two months after the initial order. We specifically asked several times if the order would be ready cause we were going on a trip.
I am incredibly disappointed. I came here cause I got a deal on the mail but ended up wasting money and time. Also, I completely missed an important event because I had no glasses on that day.

PATHETIC! The manager at this store is a tall imposing older blond that stands at th back counter but never comes out to help anyone and NEVER SMILES. I drove to this store, because on the phone they said they can change my (non prescription) lenses for $ 59.99. When I got there the price changed to OVER $ 250! When I questioned the employee about why I was told the lenses would cost $ 59.99 on the phone an hour prior, she was EXTREMELY RUDE AND NASTY. The best part of this story is that the entire store was empty and the manager (blond lady) was just standing there pretending not to hear or see what the commotion was about!

Frames not great, but thorough and quick service.

I came to MyEyeLab for my yearly eye exam. With so many companies competing in the optometry industry, there are some good deals to be found. This store offers 2 pairs of «designer» glasses for $ 69. WITH a free eye exam. Sounds good right? Well the frame selection is okay. Nothing that unique or stylish. I rarely wear glasses myself and was really there just to get a contact lens fitting. The staff is nice. They were helpful in my frame selection and during the preliminary tests. The doctor was young and bright, but wouldn’t prescribe me the contacts I wanted because they are being discontinued. Major bummer. He did my exam and handed me a pair of trial lenses. The whole process felt short and rushed. Nurses interrupted us three times during the exam! When I went to the front to decide on options for my new eye glasses, the salesperson immediately started to upsell me on special UV coatings, and lens tinting, and insurance. I felt pressured. When all the decisions had finally been made I was shocked when my total was $ 278. This was supposed to be $ 69 — remember. For that price I would have gone somewhere decent! They didn’t even try to sell me contacts. Very strange. I ordered some online when I got home, but the last straw was that the salesgirl says the glasses will be ready in about TWO WEEKS! WTF?! What happened to «about an hour»?? I was too exhausted to get upset but this place sucks. It could really use a good cleaning as well.