Pro Auto Shop

Amazing! I had my car towed here when it does and needed a new alternator. They had my car finished same day and at a good price.

HEAVY THANKS to Ed & Eddie at CARMEL TOWING/​PRO AUTO SHOP for getting this Delorean Time Machine back on the road! Excellent service! 5 STARS! If you’re in the Greater Los Angeles/​Hollywood Area please give them your business! Thanks again! Very friendly and helpful. They went above and beyond the call of duty to help this time traveler in need! #DMC1985 @rakoontothefuture

Worst customer service I’ve ever experienced. Dropped my car off here on a recommendation from the tow-​truck driver (which I trusted, since they have all these glowing 5-​star reviews), and when I called in the morning I couldn’t get ahold of anyone. After two days of trying to reach them, having them tell me they would get back to me the next day after they had looked over my car, the not hearing from them and having to physically go down there AGAIN to find out what was going on I finally just decided to take my car elsewhere. It had been three days and they hadn’t even looked at it. When I went to pick up my car, I walked up to it and they told me the key was in the car. They didn’t ask for any proof of ownership, and the guy had never seen me before. Anyone could’ve walked up and driven off with my car. Super shady and unprofessional.

DO NOT take your car here. All the people are incompetent. I dropped my car off and they told me they would have answers for me after a test drive. They put off the test drive two days and never ended up doing it. I called to tell them I was going to take it elsewhere and the line was busy. Very unprofessional. I showed up and my car was running with nobody in it and I told them their service was unacceptable and I would be taking it to another shop and they just told me to go ahead and take it without even confirming I was actually the owner of the vehicle. Anybody could have come in and claimed it. Very unprofessional very sketchy.

Pro auto was a real pro… Fast … Work was excellent… Friendly service … Highly recommend!!!

Eddie is the greatest! Been helping me out with my 66 mustang and I couldn’t ask for a more thorough, honest person.

I brought my 2011 Toyota sienna to pro auto body for some front end repair, not only was I happy with their excellent customer service but the work they did on my van was exceptional, thank you.

Amazing experience. Kevin was a great /​knowledgable guy who helped my girlfriend and I out when he wasn’t even on an assignment. I saw him pulling into a parking lot so I flagged him down and explained to him my predicament. He then walked to my car to check it out and told me what was wrong, how to fix it, and even helped me fix it. And, then he went on with his business. Problem solved + money saved = great experience. Kevin really pulled through!

Awesome place. I called Ed’s based on Unilocal reviews when Pep Boys told me I needed a new radiator, thermostat and a bunch of other stuff to the tune of $ 1075. I had a 2001 Camry and steam or smoke was coming through the vents, which freaked me out (hence the drop off at 7pm at PepBoys). Ed and Eddie were very helpful the night I picked up the car and got it to them at 5:45pm. They said it did not seem like the radiator, but I could leave it of bring it back. I drove it away, feeling a little safer, but the steam happened again so I took it back. Bless their hearts they were still there and took my info and let me leave it.
The next day they looked it over thoroughly. Yep –radiator was fine. So was Thermostat. But Engine light was on, a hose was put on backward (by Firestone), and there were a few other things wrong. The upshot is, because of their diagnostics, I was led to leasing a new car. So they did not get my business with the Camry, but they will get it with this new car, and I will tell everyone I can to go to Ed’s for their car work.

I took my car in this morning because my car kept dying after I drove it. I just replaced the battery yesterday. Eddie checked it out for me, and it turned out to only be a fuse! Thank god! These guys were honest, fast, and so helpful! As most of us know, a car spot in LA That is honest, and won’t take advantage of you, is hard to find… I WILL be back, and they will most definitely have my business from now on, and I will refer my friends and everyone else who needs a repair.
GREAT JOB GUYS! You have a new loyal customer in me.

This review is a few months late but better late than never, right? I had a bunch of friends coming in town for the Rose Bowl National Championship Game in January, so I figured it’s as good a time as any to get the old stereo replaced in my 1973 Chevy K5 Blazer. After pulling out of the stereo shop with my new stereo freshly installed, I noticed my radiator was leaking. Long story short, it was kaput, done.
I got on the trusty old iPhone and dialed Ed (Owner at Pro Auto Shop/​Carmel Towing). He almost always answers himself. He did this time as well. I told him the problem and he told me to bring the Blazer in. And even though they were slammed busy in preparation for the weekend (this was Thursday Jan 2^nd) he told me if I overheat to give him a call right away so he could come out and tow me in to the shop.
I made it in to the shop and Ed greeted me as always with a huge recognizable smile and a solid handshake. He quickly evaluated that the radiator did in fact need to be replaced and he would be able to make it happen in a day or so.
Then I told him my dilemma. I planned on «tour-​guiding» and tearing around L.A. over the weekend with my out of town guests so I need the radiator fixed in 36 hours. Remember this was on a Thursday afternoon. Ed told me he would see what he could do.
The next morning ONLY 18 HOURS LATER I got the call from Eddie (Ed’s right hand man) that my truck was ready for pick up with a brand new radiator installed!!!
Ed and the crew at Pro Auto Shop did it again, a great job and at a very reasonable price!!! Everybody over there that I have dealt with is professional, courteous, and straightforward. The old saying goes «Lead by Example». Well, with Ed as their leader, the crew at Pro Auto are doing great!
***This is the second review I have written for Ed as every experience I have here rocks! I am not affiliated in any way shape or form with this business.

Two words: Fast and Honest.
Like other reviewers, I discovered this shop after having my car towed here. I had just replaced the front shocks in my car at a place in Culver City, and the previous mechanic didn’t re-​attach the axle properly. Ed fixed the axle that day, and charged me a price much lower than I was expecting.
Since then, I’ve gone to Pro Auto for all of my automotive needs. Ed never pushes unneeded services, or charges exorbitant prices. He also doesn’t talk down or condescend you, acting as if you know nothing. I can’t recommend Pro Auto’s services highly enough.

These guys are the best, seriously. They just fixed my car after a bad accident and it looks brand new. I had no trouble getting through to them with questions throughout the process, they made it really easy and kept me well informed. They’re also extremely fair when it comes to costs, which we all know is rare in this industry! I definitely plan to return with any repairs I may have in the future.

Ed is incredible! My smashed up Prius got towed here and once we figured out it wasnt worth fixing (its a 2004, and by smashed up I mean destroyed), he helped me sell it. All the while he answered my dumb questions professionally and dealt with my numerous delays calmly. He even offered to have someone come get me while I was car-​less so I didnt have to walk to the shop! Ed really knows what he is talking about and he really wants the best for his customers. I can’t say enough good things about him– you’ll have to have the experience of being extremely well taken care of yourself. If youre unfortunate enough to have an accident, have the pleasure of getting towed here!!!

Hey guys!
Seriously, this is the BEST mechanic in LA. I have lived here for 11 years, have been through many mechanics and I am telling you, Ed is one of the most honest, fair, generous and forthright mechanics out there. Ed is the kind of guy that’ll tell you upfront whether or not something needs to be repaired.
There have been many times when I have gone in, because I thought something needed to be repaired, and Ed told me flat out that it didn’t. I don’t know much about cars and he could have easily taken me for a ride, but he’s not like that. He is honest and is interested in loyal business. There have also been many times, when he did work for me out of the kindness of his heart, just because he thought it would be a nice thing to do. In addition, the last time I went in to get my car fixed, I couldn’t afford a rental car for the time I had to leave it there, so he decided to give me a loaner car to drive! I mean, find another mechanic who will do that for you!
To sum it up, the last thing he said to me when I left his shop last week was, «We’re not here for very long. We have to be nice to each other.» That’s Ed in a nutshell. I will never go to another mechanic in LA.

Let’s get 2 things straight; I’m a girl and I know NOTHING about cars. Needless to say I’m every mechanics wet dream and cash flow. So, when my car overheated on the side of the road and the tow truck guy suggested Pro Auto I thought for sure I was about to get a run for my money; they had to be in on it together, right!!!
Wrong! Ed, who runs the shop, was amazing! I couldn’t say enough nice things about him. He quickly found the problem by the time I had a chance to call, gave me an incredible price and gave up a large opportunity to screw me over. I had my radiator replaced, hose and filter for $ 395, all within a few hours. I was carless for less than 24 hours and didn’t spend an arm and a leg to do it.
Go see Ed, he’s the best!!! And ladies, don’t be afraid, this mechanic doesn’t prey on the ignorant.