Smartphone R Us

HOLY COW, STAY THE EFF AWAY. You WILL be SCAMMED 100%. They NEED to go out of business asap for all the people theyve stolen money from. You will absolutely be paying at least double what they estimate you and THENN they DAMAGE/​BREAK your phone in the process and claim there’s a only 5% chance of it happening (You sign some sort of sketchy waiver that they arent responsible for the cost of damages they cause but will word it in such a way that appears as if it’s rare). but HMMM how come 100% of the phones that come in this place – damage occurs. It’s because they break it, then you have to call them because theyre taking so long, to be told that OOPS more damages occurred in the process of the repair and now you have to pay double. They are the biggest group of con artist’s I have met today. Disgusting scum bags. If anyone knows of a way to shut this business down, I will be happy to provide an account of my experiences. It would be awesome to sue them and get my money back. But mostly, STAY AWAY FROM THIS PLACE. The man working there is Satan himself and will treat you with utter disrespect after he damages your phone and lies to your face about it. May God bless his soul.

Horrible!!! Went there becuz I had groupon to fix the broken screen for my Galaxy s5, they also charged me $ 25 additional for something else which I think it’s totally a rip off. They also messed up my phone, now I can’t take selfie since it’s so blurry (I think its from the fake screen that they replaced. so it blocks the lense). Never go back there again! I also want my money back!!! Bad bad business! I would give MINUS 5 Star! You don’t even deserve the zero star.

I wish I could give 0 stars. There was no one to assist us in the first place once we got in there to replace an iPhone 5s screen, so we had to call the worker out who’s name was HADY, an extremely rude person with terrible customer service to come out of his cave, useless. We asked him what we needed to pay and he said we can fix just the screen for $ 60 or $ 95 for the lcd and he said that if we fixed just the screen there’s no guarantee it would work or stay on, he also said it could take up to a day to replace the screen so we would have to drive all the way back the next day, uninformed about his work. This place sucks, avoid at all costs!!!

I wish I would have read the reviews before buying the Groupon! WHAT A SCAM!
I was happy at first. $ 30 to fix a charging port and done. I had like 5 other devices I was going to bring… thank god I started with my S4 cracked screen and port repair.
I was off and didn’t mind the repair taking as long as it needed to. I was told an hour and that the tech would call and make sure pricing was good before placing anything (after taking a look inside. cause you never know until you open it up and I understand that). Over two hours go by and I call…“oh, well its going to be $ 30 for the charging port…” I was like, yes. i understand… lets get it going. was told less than 45 min. Well after picking up my phone my menu and back button at the bottom of the screen didn’t work. So… back to the store. Said it was an additional part that went bad… but he wouldn’t charge me… HOW NICE.
Bottom like… after waiting over a week for «part» and being told I would have to wait till Monday I asked for a refund on the part. WENT DOWN ONE MORE PLAZA AND BOOM.
The store, CTR ALT REPAIRS WAS AMAZING. In and out within 10 min. Fixed my port for $ 38, yes a little more but you get what you pay for. So much traffic going in and out… with HAPPY CUSTOMERS. Don’t say I didn’t worn you… SMARTPHONE R US plays nice. but FKING SUCK. Never ever again.

Horrible!!! DO NOT BUY THIS GROUPON OR WASTE YOUR TIME GOING HERE. They told me there was a chance that they could damage my lcd because the groupon is only for a screen replacement and no lcd. I advised the groupon didn’t state that. The gentleman behind the counter stated he didnt even want to work on my phone and then told me to contact groupon for a refund. I should have listened to the other bad reviews and not wasted my time here.
DO NOT WASTE YOUR TIME WITH THIS SKAM.

I wish I read the reviews before going! They are very nice and replaced my shattered white iPhone screen. They wanted me to replace my lcd bc they said it was changing color on the edges and will get worse but cash is tight so I stayed with the screen. They said they have a black front with lcd they will give me for the same price and I was going to take it but after they installed it it was all messed up so I went back to my original one with no lcd change. But as they were closing up my phone, the guy said my battery was messed up. He asked me if I had trouble holding a charge and I never had. He says that since the battery is messed up the charge will probably not hold soon. I ignored this bc I figured he was just trying to make more money. But after I left, I noticed my battery was completely draining! It drained so fast that I had to keep charging throughout the day! I can’t prove it but did they just switch out my good battery with a bad one??? So shady! I don’t even want to go back to argue with them. Now I have to spend more money to go change my battery somewhere else!

Do not go here if you got the groupon! I end up paying 175 when i thought i was just going to pay 65 they really get you at this place. I could of got a new phone off insurance if they would of told me that from the jump.

Fast and very professional. I went in with a Samsung galaxy 4. The screen was cracked but also the edges had deeper cracks. They managed to fix it and it came out perfect. The Groupon was very reasonable price. Will definitely be back.

DO NOT GO HERE !! Seems like I am not the first to have trouble with the cheap owner of this store. I went in THREE times because every time I got they iPhone back there was something wrong with it and they didn’t have it ready by the time they had said. These people solely are here to get your money, if you want a new screen on you’re phone and no other problems DO NOT GO THERE. My sensor does not work now and they have done nothing to help me fix it. There «30 day guarantee» is code for BULLSH**.

Terrible place to get screen «repairs». So I get my busted iPad back and the next day the home button no longer works. 4 days later the screen starts coming up on the bottom left hand corner. They do not glue the screens back into place they use adhesive strips that barely hold more than a few days. Wouldn’t even bother going back there since the iPad runs slower than before I gave it to them and kept crashing when I tried to restore from my backup on my computer. Wouldn’t go anywhere near this place for a repair in the future and should be avoided at all costs. If I could give no stars I would in a heartbeat.

Took my phone in on a Groupon because the screen was cracked. Was told replacing screen may break LCD (but only in 5% of cases). Guess what? LCD broke adding well over $ 100 to my repair. Touch screen now hard to use — way less sensitive. I wish I had just kept using it cracked. Owner rude, ruthless and deceitful. Do not use this shop!!!

I got a GROUPON to replace a screen that I destroyed by being my usual clumsy self =). Kevin was amazing! My phone looks brand new =).
I don’t recommend their glass screen covers though.

First time since the first iphone, I dropped my iphone and the original screen broke. Found a cheap groupon and bought it. It took a couple hours to replace the screen but it seemed like they did a good job. Two weeks later, my phone fell from a sitting height (with a case) and both LCD and glass shattered and phone was non functional. I thought maybe it was just bad luck so I bought another groupon and took it back even though it was an hour away because I had thought the screen they had placed was good. After 5 hours of waiting for them to fix the screen it seemed like they did a good job, but 2 weeks later, I realized not only were my two little screws on the bottom of my phone missing but the top of my screen was popping out of my case. I carefully tried pushing it back, so the screen would not get damaged from being out of the case and with minimal pressure from one finger the screen shattered. I called the next day since they are closed on Sundays and told them what happened and they said they were not liable and would do nothing. The manager started blaming me implying I must have dropped it and done something to make the screen pop out. DO NOT BUY ANYTHING FROM HERE! EVERYTHING THEY HAVE IS CHEAP AND NOT WORTH IT! THEY LIE TO YOU AND TELL YOU THEIR REPLACEMENT PRODUCTS ARE ORIGINAL BUT THEY ARE NOT!

What happened to Customer Service? I brought my iPhone 5s screen to be replaced with a groupon I had purchased a few days before. Owner and associates give false information about products, which were over priced to begin with. My brother came with me who works on phones and asked a few questions and the answers this guy gave were ridiculous.
It was 5:45 when I got there and they told me that my phone would be done at about 7 – 7:30pm. If it was done earlier they would give me a call. I don’t live nearby so I went to a friends house and waited. When I didn’t get a call I left to head back to the store at around 7:20. I got there and the store was store was closed. No phone call. No posed store hours. I was scared they were going to keep my phone! Owner was rude & blamed me. Offered no apology. I’d never go here again. If I could give zero stars I would.

Went there with a groupon. My screen was cracked, the LCD was working. Came back to pick up my phone, screen is fixed but they BROKE MY LCD, and charged me for an antenna which I never asked to fix. The LCD cost ($ 160) to fix. What a scam!!! They fix one thing and break the other in hopes for you to spend more money. SCAM SCAM SCAM!!! I HAVE THREE GRREN LINES ON MY SCREEN NOW.
ALSO, an employee called several days after i dropprd it. off,. clueless telling me that they will fix the screen but the LCD may break…
I have a feeling that the screen already broke in their hands. Anyway, I wanted to. fix the screen and sell my phone but they OFFICALLY BROKE MY PHONE. BEWARE!!!