T-Mobile

Tmobile totally sucks — choose another provider. I absolutely HATE this company for so many reasons.

I walk into TMobile in a great mood and I’m waiting and waiting!!! then a rep comes from the back and immediately starts talking to a lady that walked in after me. He didn’t even bother to ask who the next person in line. I Then asked are we supposed to sign or, how does this wait time go. He says well I worked with her last night so I want to finish her case so I then walked out furiousl. I thought I would be treated like the first customer of the day what a bomber!!! I am calling corporate!!!

The 3 stars is for T-​mobile company. The store and personnel I would probably give a 4 since it is easily accessible, the lines are short, and the personnel are professional and really try to work with you to get the best deal.
Sometimes being a loyal customer doesn’t pay. You are used to a certain deal and getting free phones and then its 14 years later every policy they ever had has changed and no one can give you a straight answer as to what is the best plan, your old one, or the new ones. Now my phone is defunct and out of warranty. So obviously I want a new one, but when the phones used to be free and now they‘re $ 600+ it’s a whole new ball game. This is especially true when you look around and figure out that with how much more other companies charge per month, thir «free» phone ends up costing just as much. Essentially, upgrading anytime and no contracts means you pay more.
As long as you realize there are no amazing deals on a new phone, then you’ll be very happy at this location.