LensCrafters

Just got my new glasses from here. Dr. O in the back was super cool and very knowledgeable. The girl working there helped me find the glasses I was looking for. And worked with my insurance. She was super cool. ¹⁰⁄₁₀ would see again.

Easily one of the worst customer service experiences I have ever had. First pair of glasses I was told a time and day to pick them up, showed up and they weren’t even started. I was told that I should have never been given a pickup time, so I wasted a trip out there.
This was nothing compared to the second pair we got though. The new glasses were adjusted, melting the lens in the process and ruining them. They at least replaced the lens they ruined.
A few days later we were told to come in and it would just take a few minutes to replace the lens. After waiting for a long time at the counter a clerk finally helped us. She told us it would take an hour. When we tried to tell her what happened and that we were told it would take minutes she got super rude and condescending. She then realized that the lens was already cut and told us it would be a few minutes. She continued to be rude.
She then told us the woman who was a manager would help us. She continued to treat us with the same dismissive and rude attitude. Treating us like we did something wrong. The glasses came back bent out if shape. Went through the same treatment asking for the glasses to please fit. They still were not fitted properly. At that point we couldn’t take the abuse any longer and left. Now have $ 600 worth of glasses that don’t even fit.
At no time this day did anyone apologize in any way. They melted our glasses, ruined the frames, and treated us like dirt. They took our money though.

Very helpful salesman Joe:). Got my frames picked immediately and then had my lenses made and all was ready within one hour. I stepped on my old pair of glasses earlier so this was such a pleasant transaction!!!

Can’t get through their phone jail.