Apple Store

So poor service. They messed up my phone. Guy who was lied to me saying all my pictures in icloud and it should appear on my new phone which is didnt and than they trying to say ups it didnt back up completely. Im sorry you are the one who told me my new phone going to have all my information. Wheres my … Pictures ??? Im talking about 4300 pictures which is been taking in 3 years. DO NOT TRUST THOSE PEOPLE.

5 stars for service, 3 stars for Apple products in general. I went to this store recently to see if they could replace the Lightning Digital AV Adapter I had bought from here. The adapter stopped working after only a couple months of use. Even though the adapter looked abused and I didn’t have a receipt or any proof I bought it from that store, they still replaced it with no problem. Thanks to the stores leader Eric, I was in and out the store in less than 5 min. with no appointment scheduled and the place looked pretty busy.

If I could give negative stars, I would. My daughter s IPhone stopped working for no reason and became so hot we thought it was going to catch fire yesterday. I took it to the ATT Store. They were not able to do much because the phone was a Apple it needed to be taken to a Official Apple Store. They waited on hold for twenty minutes to set an appointment. We drove 40 minutes to this location.
The person who waited on us blamed the problem on ATT saying they sold us a phone with non-​Apple parts. They offered to sell us replacement Apple parts for close to three hundred dollars but could say it would fix the problem. We got the phone from ATT less than a year ago. They said the phone was out of Warranty because they sold it to ATT over year ago.
I went back to ATT and they pull out a brand new phone and compared the two. They were identical.
Needless to say Apple is worthless and does stand by their products.

At Apple Store in Holyoke now for a 1:50 pm appointment — came in early and they checked in my iMac. Was asked to shop a bit then I would be called. 2:10 pm I walk back to the Genius who said — where were you? I said I was on the 27″ iMac, waiting to be called. He said I have should have shopped until the appointment time. He says annoyed, «Now we are 25 minutes behind. Have a seat.»
Been here a bunch & like the service & always have been called to the tech.
Still waiting & I too am 25 minutes plus behind …

Given an appointment for an hour later. I’m waiting in the store and two girls are inline behind me and given the same info. They waited 2mins and the tech helped them right away. I was here first and they had the same problem I did with my phone. The phone won’t charge. I have bought dozens of chargers and it still won’t charge unless I hold the cord hard against it.

Went in because my iPad was not charging on my MacBook Air. First time I came in they told me it was the charging cable (without doing any diagnostic). They replaced it for me (free of charge) but once I got home OBVIOUSLY it did not charge. I then made another appointment. This time (again without any diagnostic) they told me since its an iPad it will NOT charge on a MacBook air because its too low of a voltage to charge it and since it was close to closing she was basically chasing me out. So… who am I to second guess a GENIUS? I went home literally with her chasing me away.
Guess what… I went home and googled this problem and was told the MacBook Air will charge an iPad but at a much lower rate. Armed with this information I decided to drive 50 miles away to another Apple store. Apple in Westfarm CT. Without me even mentioning this they did a diagnostic and found out it was some software that I had downloaded on my MacBook Air that prevented me from charging my iPad. Now anytime I have any problems I rather drive the extra 50 miles to ensure my problem is fixed the first time.

I had a great customer service experience while purchasing my MacBook. The rep was very attentive and was extremely knowledgable about all the products. I explain exactly what I needed the computer for and based on that he recommended the MacBook Air. The next day I went back and he remember me by name which tells me that I wasn’t just another customer.

This store placed significant fraudulent charges on my credit card. Please do not patronize businesses that contribute to credit card fraud.

I love my Apple products, but when you just want to call and ask a question, and you are stuck on hold for 15 minutes, an the same annoying song keeps repeating (a remake of «Under the Boardwalk», electronic with some annoying girl singing), it kind of takes away from any awesome customer service. If I can’t even get a human on the phone, what is the experience in person going to be?

Great customer service. My genius’ name was Gee and he did an excellent job on fixing my phone’s battery issue. It cost $ 80 but he took the time to find me a discount which was great. He could have just told me to pay for a new battery and oh well that’s it, but instead he put effort into going the extra mile to make me happy. My phone was fixed in an hour. The only thing I found annoying was the wait time for my appointment which started 20 minutes late but I guess I can’t expect perfection going in on a Saturday afternoon.

Miserable, miserable, miserable experience. Its not that I have waited over two hours here for an appointment and the problem still isn’t resolved. The system was down, that I understand. The problem is that it is JULY so I am wearing shorts and a light t-​shirt and the air conditioning is cranked up so high that I have had goosebumps for the past two hours and for the last twenty minutes I’ve been shivering and my teeth are chattering. Over two hours in an ice chest is not the way I want to spend a summer day. Pull it together, please. This is torture.

They are all amazing people that work there, each and every one of them. I had a problem with my iphone 5, made an appt. and they solved it no problem in a matter of minutes.

If your looking for some answers to any kind of Apple issues, weather it be technical, orders, or support the online chat system is awesome! There’s no waiting around on hold or having to go in. They will transfer you to someone that will help right away and it’s a quick and easy fix

They blatantly lied to me, but since everything is verbal, I have no proof. When I purchased apple care on my phone, the salesperson told me replacements would be free, that is the only reason I would pay 100 $ for protection. When I broke my phone, I went there and asked for a new phone, and they charged me 50 $. I told them that «the guy» promised me free replacements, but they just looked at me like a crazy person. I didn’t have the name of the guy who mislead me into purchasing apple care. Since replacements are only 100 $ regularly, I actually lost money by purchasing 100 $ insurance AND 50 $ for the second handset. AND the replacement had the new iOS on it which is a massive problem.
If Unilocal removes this review it is proof of their bias in favor äpfel…
Oh yeah and it’s like the DMV the way you have to make appointments there for the privilege to fork over half a G.

This is a great retail store. It’s the best way to have a great Apple buying experience. The store is premium built and looks really nice. The customer service is wonderful. There is a «Genius Bar» in every store. There are Apple geniuses that can give you help and support with any of there products. Apple Inc is the best consumer electronics company on earth. It’s great that they have such great stores. In fact they have over 400 retail stores worldwide in OVER 12 countries.

I wanted to write about my experience at this Apple store to contrast it with the Chestnut Hill, MA store I’d been to the day before. The latter was one of the most negative experiences I’ve ever had at Apple. The piece de resistance was getting an email from them canceling my appointment because — their words: «Unfortunately due to a network issue at the Apple Store Chestnut Hill we are not able to open for business.» I actually had gone to the store — they were indeed open — but as written previously in an earlier Unilocal review, the gal controlling appointments seemed primarily interested in checking boxes and not listening to a client’s problem. She assumed we couldn’t be helped at Apple and directed us to an external certified repair store.
Stark contrast with the Holyoke Apple store. The next day, we went in for our Genius Bar appointment with Rick. He evaluated my son’s computer, said it needed closer examination and told us to come back in an hour and it would be taken care of. We decided to grab lunch at the Mall and half-​way through got a call from Rick saying it was ready. Instead of the $ 300+ repair estimated by the appointment gal at Chestnut Hill, Holyoke found it was under warranty and that the hinge was malfunctioning. New screen, incredible fix. I can’t say enough good things about the level of professional service I found at Holyoke.

Weird experience at this Apple Store. At most Apple Stores, I get annoyed by the employees constantly (and cheerfully) asking if I need any help. At this Apple Store, employees slid past me like they were practicing their roles as Halloween ghosts — despite an employee/​customer ratio roughly equivalent to the female/​male ratio in gymnastics. One employee followed the handful of customers around and wiped each iPhone/​iPad/​iPod as soon as the customer put it down. I suspect she was bored rather than trying to temper a typhoid epidemic spread by glass screens, but it was very off-​putting. Apple sells pricey electronics by allowing people to play with them and fall in love, so why would they make people feel uncomfortable touching the toys? (Occam says: probably not an unreported typhoid epidemic!)

I was stuck in lovely Springfield, Mass for work for a few days. In the middle of my shoot, my new MacBook Pro power cable fell apart. This is a documented, dare I say «intentional» problem which I have encountered numerous times before. Apple, in turn, makes $ 80 (time and again) by forcing you to buy them (time and again.) Even when they are still under warranty.
I called the store to make sure they had them in stock and not only did they promptly tell me «yes,» they asked me why I was asking. Taken aback, I explained. They suggested I make a genius bar appointment to see if they could fix it. Living in New York City, the words «Genius» and «Bar» together evoke countless hours spent mindlessly scrolling my text messages waiting, WAITING, W A I T I N G… for my (3 hour late) appointment. So I hesitated. But the guy on the phone assured me «If you can get here in 20 minutes, you’ll be talking to someone right away.»
And so it was. Not only was everyone beyond nice — they were all knowledgable, helpful and genuinely enthusiastic (I know BS when I see it… Except maybe when dating, but I’ll save that for another post.) Within 30 seconds of finding it (It’s in the middle of a mall, kind of hard to find, son’t trust your GPS,) I was happy to find that, unlike any store in Manhattan, they were glad to help and replaced my power cable when I showed them how easily it ripped due to normal (nay, «hardly any») use.
This was such a pleasant surprise I felt compelled to give props. Obviously there isn’t much variation in product or service from apple store to apple store, but if you want a great experience and people who really seem to know what they’re doing and def enjoy it at the same time — go here. Big ups.

I’m a PC for the record. I do own an iPhone (which I love) but I tend to be wary of seemingly cultish activity.
Anyway, the staff at this store is friendly and offer to help but don’t get in your face. They are also (as one should expect) pretty expert on things Apple.
On my sons recent birthday we brought him in to buy an iPad. He’d been saving for a while and we decided for his b-​day we’d pitch in the balance. Everything went very smooth, the staff member helping us was very patient with numerous questions from our 11 year old (not too mention counting out lots of saved dollars from the piggy bank.)
The best part was that (with my permission) the available staff gathered around and sang Happy Birthday. This was on a busy Saturday a few weeks before Christmas. My son felt like a million bucks.

I came here in 2009 and bought my laptop and was VERY impressed with all the people that helped me and every aspect of the visit.
However… the last 4 times I’ve been in the store in the past year were terrible! There are never enough employees to help the customers anymore, and when I finally got one to acknowledge me to ring me up– they just passed me on to someone else, who in turn passed me on to someone else, etc. I was completely shocked at how hard it was to buy something there, and if it were my company I’d be embarrassed. The sales people are very rude– which is sad seeing as how they were so nice 2 years ago. Seems like the classic case of a good company getting too big and not caring anymore. Apple may be taking over the world, but I won’t be part of it anymore :(