AAA Hawaii

Had a great experience today with Johnny. He picked up my challenger in ewa beach and was just very helpful and the nicest service I’ve ever received from AAA. Thank you Johnny!

I have been driving for over 40 years and decided to sign up for AAA. I did this so I would continue to drive at night and go anywhere feeling «secure» knowing I had AAA.
As luck would have it, my friend and I locked our keys in the car at a grocery store. It didn’t seem like a big deal– call AAA and we’d be home in no time. Wrong!
It was a Sunday evening; windy and cold; two elderly women sitting on a bench in the dark. Not fun. After my initial call (at 6:30pm) the dispatcher, Ebony was very friendly and helpful. She said expect a text from my driver to give me an ETA. No text ever came. No driver ever came. She said he should be there within One Hour. Wow! I thought AAA brags about their roadside Assistance being «Legendary» and arriving within 30 minutes. What happened to 30 minutes? But we waited and waited.
I finally called Ebony after (1 hour) and after admitting they could not reach a driver– she put me in touch with a Local Dispatcher– Julie. She was also very apologetic and friendly and finally reached a tow company who dragged in a different driver to come out and help us. Again we waited and waited. Finally at 8:30pm TWO HOURS Later a driver showed up and opened our car.
If this is the kind of service AAA brags about– forget it. I’ll use up my one year and not renew my membership. The next day, I contacted AAA Customer Service and told my story– to no avail. So the day after that– I contacted AAA Customer Service a Second time and as I write this– Nobody has contacted me at all about my experience. This was 8 days ago.
What a disappointment in this company. The only plus was your Dispatchers who were quite professional and friendly throughout this ordeal. And until someone contacts me– I will continue to tell anyone and everyone I talk to about AAA’s «Legendary» Roadside Assistance program. What a joke.

I have been a member for the last twelve years, I also pay for six memberships all plus members. The reason I am writing this review is the excellent service I received after a very not so great service from the california call center. I had to wait till the next day to call hawaii location and got help from supervisor Leah Rodrigues. The customer service, caring and professionalism. cannot be be compared when it comes to hawaii, we are truly no ka oi. Leah embodies the true meaning of aloha. I will continue to be a loyal customer to AAA even though there was a slight problem, because people like Leah
care about their clients.
Thank you Leah

My experience trying to transfer my AAA insurance from California to Hawaii was less then satisfactory. Honestly after my 6 months is up I will be utilizing a different insurance company just due to the customer service I received from their agent. I will say he was cordial, but honestly i felt like he was flat out lazy. I went online and filled out an inquiry with all my previous information, next step I call to speak to an agent. Then the agent ask me to repeat all my information to him… Why wouldn’t you just look at all the information I already submitted? Or hey why don’t you pull up my membership number which already exist in your files??? His reply «I guess I need to turn on my other computer then…». WTF??? Yes you probably should do that. His reply is he will get back to me… 48 hours later he gets back to me. We then proceed to play phone tag, email tag, and he is out sick. I get it you’re sick that is fine, but you have been back again for another 48 hours and still you don’t reach out to me to finalize this contract. I have to reach out to you and practically beg you to take my payment so I can be insured. To top it all off I need to digitally sign the documents… Guess what he spells my name wrong not once but 3 times. I gave this review 2 stars only because looking back at the experience it was such a failure that it became comical. Bravo AAA Hawaii at losing a loyal customer!

I called an hour and a half ago to have my dead battery serviced and asked for them to arrive now because that’s when I get out of work. I was told there are no appointments. They said he would be there a half hour to an hour after I called. So I waited and called again just now a half hour in advance only to be told by the driver he was two hours behind. This same thing happened three years ago when I had a similar problem. This is a crazy making lack of communication.

I have been a member of AAA for over 13 years. I cannot stress enough how EVERYONE should have at least the basic membership. I have the upgraded membership and paid @ $ 235 a year for myself and 2 kids. My daughter has had a AAA card since she was 7 years old in case she was riding with someone else and assistance was needed. Every single year, especially while they were teenagers, it has paid for itself and beyond with lock out service, running out of gas, dead batteries and battery replacement, flat tire service and tows galore. I have probably used it more for cars that we were in with family and friends then our own vehicles and that’s where it comes in the most handy. You can avoid a major crisis by simply having AAA. I HIGHLY recommend the Premier upgraded membership. Especially for your children no matter how young or old they may be. Thank you AAA. You have been a lifesaver many times over.

AAA Hawaii is awesome. The customer rep that assisted me was professional and very polite and provided 5 star service. Highly recommended. Even the driver that arrives to assist my daughter was prompt and professional. Great team!

Thank you Nathan for being such a life saver! Our Honda CR-​V was causing us a lot of headaches but thanks to Nathan it is up and running again better than ever! We really appreciate your kindness and amazing customer service! THANK YOU!

I book all my vacations and car rentals through Sora. She is very knowledgeable and gives great advice. I probably call her once a month. She is very patient and thorough too.
AAA always gives good discounts and provides you with extra perks like a free car seat in rental cars, discounted additional ones and great little extras when you go to Disneyland. Totally worth it.

I highly recommend the roadside assistance and AAA altogether. I recently had a great experience when i needed a tow. First i had someone try to help me get the car started and when we couldn’t figure out the problem the tow truck got there quick. I could even track the tow truck and the eta for his arrival online. That was very impressive, and so was the customer service on the phone i spoke with Paul and Michael and they were both very helpful. Paul helped me get the tow setup and he was really friendly which I appreciated very much. Michael helped me check on the tow truck and even called me later that day to make sure i was taken care of.
5 stars

Love AAA Roadside. Best service other businesses should emulate. Only once have I had to wait more than twenty minutes. Thank you AAA.

Just want to give kudos to the AAA Hawaii team on Nimitz. Whenever i go there, all the ladies are always helpful and very pleasant. It never takes long to get service, and I always leave there with everything I expected and so much more. They treat you like family. Never disappointed. THANKS AAA!

Awesome Roadside Service – from the first contact, kept estimated time, excellent service by tow driver CARL! Lifesaver! Mahalo! Will remain a loyal customer 25 years+!

OMG! Stopped by to get some insurance advice and updates from AAA Hawaii life insurance agent, Sherry Kamaka. She provided some very sound advice and made some recommendations. Great service!

If you’ve ever doubted whether or not you’ll ever need the services of Triple AAA you’ll be a believer the first time your car blows out a tire on the highway or when you can’t get your car started and you need a tow.
My husband (then boyfriend) purchased Triple A not so much for himself but for me and my daughters. His fear was that we would be stranded on a day when he can’t rescue us. Such was the day when my tire blew out on the highway and all I had were my girls in the car. One phone call to Triple AAA and a tow truck was alerted to our location. The gentleman changed my tire and sent us on our way. Another such time was when my daughter’s car stalled and all attempts to start the car failed. Once again, Triple AAA saved the day by towing her SUV to our designated car repair shop.
There’s such piece of mind knowing that despite all our attempts to maintain our cars, things do go wrong and when they do, Triple AAA is there to tow, fix and fill! There are also discounts given with Triple AAA membership when you travel and need to book a hotel. Although we’ve never used it (we have other alliances that provide us with better discounts), knowing it’s there is an added bonus.
Triple AAA contracts with Aloha Towing Services and let me tell you, we’ve had such great service!!! Yesterday when we needed the SUV towed, he gave us an estimated time of arrival and called when he was running late. He literally pushed the car out of the parking space into an area where the actual towing would not impede traffic and pedestrians. How courteous is that? I know, I was blocked in by a towing truck years ago and it wasn’t a pleasant wait.
Using Triple AAA’s service even just once a year pays for the yearly membership. Towing can get expensive (they charge by distance) and saving me from fixing a flat on the highway was priceless. I’m pretty resourceful and not afraid to change a tire (my dad did me a favor when I was younger and sent me to an automotive maintenance class at a vo-​tech college when I was in high school) but try doing that in the heat of the day on the inner left shoulder of the road at peak traffic. Yea, frightening! Thanks Triple AAA!

This was my VERY first experience with calling AAA.
I ignored the signs that my battery was dying and thought I could make a run to the pet store… WRONG! As soon as I turned the key, click-​click-​buzz. Okaaaay. Dead.
My husband has been a loyal customer of AAA, and when we started dating, he signed me on. (One of the reasons why he is a keeper!) So, as we sat in the silent dead car looking at each other, he said, «Call AAA.» Oh, yeaaaaah!
I called at 5:15pm and was a little nervous because I thought the pet clinic was going to lock up their parking lot at 5:30 when they closed. The dispatcher on the phone was soooo nice and caring, she asked the driver to put a rush on his arrival because I may get locked in.
Isaia, the AAA driver, called a few minutes later saying he would arrive in about 10 minutes. Meanwhile, I got a text from AAA saying the driver was on his way.
When Isaia arrived, he did a test that showed that my battery was D.E.A.D. I decided to purchase a new battery from AAA and he installed it in no time. As he was installing the battery, I asked questions about the service and the battery and my car and everything and he thoroughly and patiently answered each one with great knowledge. I was impressed!
Meanwhile, the dispatcher called to make sure that I was okay because she was concerned that I would be locked in the parking lot. LOVE HER!!!
The whole experience took no longer than 45 minutes.
AAA, you rock! (And my husband rocks too for buying me the membership!)

Dreading a hassle getting help with my battery, I was pleasantly surprised by cheerful and friendly Paana today. She was so quick and efficient. Even told me to come back in 20 to 25 minutes while she installed a new battery, thus allowing me to have a lunch, as this was my lunch break.
Today was a good day cause I got my bad battery replaced with minimum inconvenience and even got to have lunch. Thanks Triple A and your great employee, Paana.

My friend locked her car keys in her car whilst we were standing outside. It wasn’t her first time either hahaa. Her parents were away, so the only solution was AAA. Originally we had to wait 40 minutes for the AAA guy, but he arrived within 15 woo. Since we had dinner plans, we were a little anxious and hungry.
Rod (Rob?) was very attentive and friendly. He reassured us that this happens frequently. A couple squeeze of some window-​hook-​thingy-​IDK-​what and the door was opened within seconds! AAA+~

I would give ZERO stars.
Had to contact AAA representative about an accident. My insurance company told me that Representative Robert Schwenig is supposed to call me. I waited a week, no call. My insurance company calls me back and asked if he contacted me and I said no. Long story short — I called him. He was being extremely rude. He told me my insurance is about to «close» my claim. As a insurance worker wouldn’t you know what that means? I called back my insurance company to see if it’s true and it only means that my insurance is not taking part because I chose to have AAA to take care of charges since I’m not at fault. So that being said, don’t be rude and tell me nothing can be don’t because there is no visual damages and try to change my words. I specifically stated that I don’t know if there are damages under the plate.
When I confronted Robert about the way he is speaking to me, he suddenly changed his tone of voice. Please… Don’t try to out «smart» or play games since your an insurance company worker.
And AAA wanted to give me a quote on insurance for me. Please — never in my life. Bad customer service — even one experience will make someone not want your service at all. And you bet that your client who you are working with on my claim is a lier and not a good person overall if she says that she «doesn’t remember» or «don’t feel like you hit me». God forbid — my 6 month old son was in the car and crying up a storm. If anything happened to him, it would be a different story — would your client still have lied?
Have pride in your work and listen to both stories and do your work the way you are suppose to. Just because you are working for your client doesn’t mean they are always telling the truth.
Also don’t assume and make false accusations about my insurance company either.

Friendly, helpful, local, cost efficient and fast !! Thank You AAA Hawaii !!! You are the greatest! AAA to the rescue.
Sad but true: So we are out and about on my wife’s day off taking care of business in Honolulu. Parked for an appointment in the Queens POB 3 office building. Back to the car and turn the key… click, click, click… click, click click… car battery is dead. I’ve heard that sound before. I know its not gonna start. I currently don’t have an emergency tow or roadside assistance card. OK, OK who should I call? The battery is still under warranty but it’s dead. So what do I do now? How much is this gonna cost me?! AAA pops up on my Unilocal app under roadside assistance.
Membership: But, Im not a member. Well, I’ll call them first and explain my situation and go from there. Here is the scoop. You don’t have to be a member. They will send a battery specialist out for $ 70. Or you can sign up on the phone for AAA membership for $ 77 and you get 4 roadside assistance or towing services per year. I’ll be using up one service when the guy comes out to help me today. So I go for the $ 77 membership. They quickly took my info over the phone. Painless!
Auntie Lei: They are local! I can’t stress this enough. She speaks my language and understood me! She knew where I was! I didn’t have to spell Beretania or Kaneohe. And she was so nice. Just when I was stressed out and not knowing how I was going to get my car started… I find myself talking to a Hawaiian angel. She was so sweet and kind. (FYI: I had a different towing/​assistance card before. You call a mainland 800 # and talk to someone who can’t understand Hawaiian street names).
Battery Will, Battery Will: So they don’t send a whole tow truck when you are 99% sure it’s a dead battery. They have a battery specialist who has a small pickup. He even carries new batteries. I was given the option of buying one and having it installed right then and there for $ 93. I was tempted but since I knew my battery was still under warranty I declined. I was going to drive right over to Sears and get a new battery there so I could take advantage of the pro-​rated warranty. The guy’s name was Will and he was great!
Peace of mind: Glad I signed up for the membership. Flat tire, out of gas, locked out, need a tow etc etc. I’m covered for the next year. I feel better already. These guys are as good as they get!