AT&T

I would give this store less than 1 star if that was an option. Today at 1530 I went in the store with intentions to purchase a new phone case. Upon entering the store we were not greeted or even acknowledged. At this time there was 2 customer service reps in the store helping customers but it would’ve been appropriate for them to at least say something «we’ll be with you shortly» etc. nothing. Just silence. So I took my business elsewhere, went to Verizon next door and got exceptional service. Will not come back to this authorized retailer again.

I’m not the kind of person to write a review. But here it goes. I have visited this store a couple of times to no avail. The first time it was a problem with the bill. Her answer was for me to wait to the states since my area code was from Florida. (I’m here on vacation.) I end up calling their «800» number an it got solved right away. The lady that help me in the phone was shock by the statement from this store an apologized.
The second time around. Talking to some friends here in Hawaii they told me that ATT gives discount to the military. So I got in the net an yes they do… I read the requirements… Veterans, please visit a local store and bring your DD form 214, AmVets membership card or Veteran’s ID card for an AT&T associate to validate in our system. Mention FAN code 4 085 530.
Well I ran to the same store an after long wait… two employees trying to figure out how to sell a phone (maybe training) another one helping another customer an another one talking about his tattoos to another customer and the store filling up. Well finally he finished talking about his tattoos to the customer he ask me if he can help me. I approached him an ask him for my discount as a veteran an I show him my military ID Card. He said that he could not help me cause I needed a Pay Voucher an a DD214. at that time I left the store disgusted for their service an complete IGNORANCE!!! An their lack of reading an comprehension. I WONDER WHAT PART OF ««««««OR””””“THEY DONT IUNDERSTAND. So again I call ATT at this time 611. An be aware the last statement comes from their customer service agent that said what part of «OR’ they could not understand. He (this time) apologized an gave me the 15% discount for the next billing period until I can get back to the states.
This is twice for ATT one more an I return to TMOBILE.

Came in here trying to buy a life proof case, there were 3 ppl working and was not busy, I walked in with my boyfriend, not one person greeted us, never asked us one thing or even acknowledged that two of us were standing there for 15 minutes!!! We just walked out and left, never will go back there again, the workers were just laughing and talking amongst themselves, NOT PROFESSIONAL!

Bad service. Got my (insurance) phone on Tuesday. Up graded from a Galaxy S 3 to an S5. So excited until I tried to use the «call forward «feature. Tech said the HD enhancement features does not work in Hawaii & there’s nothing they can do. I’m wondering if AT&T thinks we are living in grass huts? I work in a high security area where cell phones are banned. I need that call forwarding to keep in touch with my disabled family members. I truly am thinking about going to another carrier.

I WISH I COULD GIVE THIS LOCATION NEGATIVE STARS! My experiences with these «employees» in here have been nothing short of THE WORST! The laziest bunch I can dream up.
Last experience: Yesterday I went into this location to turn my old line back on. Last month, I switched from AT&T to Boost because my bills were so high and I wanted to try it out. (big mistake, don’t do it). Anyway, when I left AT&T the phone rep said I had 50 some odd days to return to AT&T and just pick up my bill where I left off, as if I just turned the line off for awhile, if you will. GREAT!
…A month later, I go into the store, a man is waiting by the door, I forget his name, kinda tall, Latin accent. Anyway, I told him what I wanted to do, he pulled up my name, checked to make sure my # was still available, and was going to open a new line. I reiterated to him that it was an existing account! He called customer care. IDK who he talked to, and the conversation was not longer than 2 minutes, but they also, had never heard of this 50 day rule that I apparently made up. So instead of inquiring further with that person or asking to speak to someone else, he just hung up and said I would have to open a whole new account, run my credit, the whole nine. I call BULL CRAP!
There were 5 other employees there at this time, and not once did he ask anyone else if they knew about this, so apparently he is the know all of AT&T. TERRIBLE CUSTOMER SERVICE!
Meanwhile, I just got off the phone with an AT&T rep and whaddaya know?! I have 59 days to pay my past due balance and restore my account. Which I will do at the Pearl city store where competency is a thing. But I WILL be making a trip back over to Valkenberg to educate these people on this 59 day rule and some basic customer service skills.
My experience is similar every time I go here. I avoid it at all costs. I only went here yesterday because I was waiting for a ride. They are lazy and do not want to go outside that teeny box of customer service training they get, idk. Corporate will be getting a copy of this Unilocal as well.
My very 1^st experience should have been my warning. They gave me a free tablet with my phone with a promo, and they gave me the worst tablet they had instead of offering me choices because they were rushing to close, IN AN HOUR! I thought it was defected but the Pearl City location told me, «no it’s just old and outdated, I never would have sold you that.» SMH LAZY! BARE MINIMUMS, IF THAT!
AVOID THIS LOCATION! SAVE YOURSELF!

I will gladly drive to this location whenever I have a problem, because they don’t give you attitude unlike Mililani location. I’ll make it short and sweet, Ryan & Lester (sorry if that’s not the right name) aka «Mr. Divo» helped me on this last visit and Ryan and «T» helped me prior to that. All of them are amazing, they know exactly what they are doing and explain it to you every step of the way. Ryan did me a huge favor dealing with my account switchover and he never once got frustrated unlike other associates I dealt with at another location. All around I think this store is great, every employee in there are the sweetest and will help you with whatever they can. Mr. Divo dealt with my ridiculous bill and saved me a headache from dealing with customer care on the phone, while the other associates cleared up a few questions about my Iphone 6. I won’t go to any other AT&T store. Much love to them!

Preordered a iPhone 6Plus only to find out unlike other stores they didn’t actually hold any preorders for customers which totally defeats the purpose of preordering the damn thing in the first place

Went into pay for my of course over due bill and as soon as I walked in I was acknowledged right away, he and his trainee Faith (?, wish I caught her name a little better) helped me get right to it. I payed my bill with no problems. Faith Helped out with some questions about an I PAD Air and it was a bit confusing but I definitely knew that she was giving it her all.
Thank you to Brandon and Faith for your awesome customer service I do hope to see you folks soon (:

I went into the Moanalua AT&T yesterday because my IPhone5 was not responding to the network. Even though I left there with my phone still not responding, I personally felt that the team did everything they could possibly do to help me out. Patricia who was helping me restart, reload, reboot, and then finally call the technical support stayed on the phone with me for about an hour. The phone just wouldnt connect. Patricia and I were transferred from a few departments and through out the whole time she continued to apologize. Patricia not only had to stay on hold with me, but she helpfully tried to defuse an irate customer that was giving her co-​worker a hard time. In the mean time the store quickly filled up with customers, and after realizing nothing could be done at the time, I told her that Id come back the next day. She also offered to hook me up with a discounted cover. Ill take that offer over a working phone I guess, Im just glad the team was so helpful with my situation.

Went here twice, first to do a relocation and the customer service rep said they cant do it in the store. 2^nd time was to get my daughter’s phone fixed but again was told they couldnt do it. Basically all they cacn do is sell and activate phones.

I’ve been here many times. Not only does this serve as an excellent location for people who reside in Salt Lake/​Moanalua, their service is top notch. Most of the associates know what they’re talking about — they don’t back sass heir customers (which is something I experience elsewhere, because some think that we know everything about phones and we’re asking just to irritate them). Maybe some might be a little indifferent to the situation, but 4 out of 5 times I’ve gone, they’ve really been on point with helping me.
The actual company service, on the other hand (plans, rates, etc.)… Well, let’s leave that up for a different review.
Location: Situated within the Moanalua Shopping Center — not to be confused with the Salt Lake Shopping Center, because a lot of people get those two mixed up.
Parking: Varies from time to time, but you will surely find parking near the store.

Came in for a screen protector for my skyrocket but they were out. Had a shorter one that would almost cover completely. Ended up getting i, better than nothing.

Thomas offered to put it on he did a good job. Always receive excellent service here!