Verizon

Kimo was awesome! He kept our best interest at heart. Didn’t try to over sell, wasn’t pushy, answered every question we had. Absolutely awesome customer service! I’m sure his associates were just as helpful. We were just lucky to visit with him.

new customers please stay away! i have been fighting to get my bill correct since we started 4 montes ago! now my bill jumps almost $ 60 dollars. only explanation was i lost credits. what credits? !!! they always have to research it! i hope at&t forgives me!

Good customer service. Always willing to help. Like the new Samsung galaxy note edge.

The general manager who’s name I can’t seem to remember, and Joe were so very helpful. Joe really knew what he was talking about and didn’t talk with bias about any phone. I never leave the phone store feeling good but I really felt relieved today when I left. he knew his stuff and didn’t judge me when I came in the very next day to switch phones! very good experience.

The store is clean and a good size. The employees are generally average, with a few being great. They seem really focused on the upsell which as a manager is a wonderful thing, but as a customer is quite annoying. They tend to brush my problems off saying «try this and if it doesn’t work, come back later,» and I always wind up coming back. I would just like my problems taken care of the first time I come in.
Also, the store is very busy, but they never seem fully staffed. They can obviously afford it with the amount of business they have, so why isn’t there a person at every station? The world may never know.

I’ve been with the same phone carrier for as long as I can remember. My 2 year phone plan commitment had just expired and my phone could no longer hold a charge for very long even with a new battery (this always seems to happen right after 2 years). So I was in the market for a new phone.
I wanted to step out of the box and try something different so I visited several different stores. At most stores I felt like I was visiting a hard sell car lot with aggressive salesmen just trying to upsell me on the phone that made them the most commission. Not listening to my needs but having their own $$ agenda. I didn’t go in one store because there were salesmen hovering by the door waiting to jump on the next customer who entered. There was actually one salesperson on each side of the door with a group by the register waiting for the next customer. That was very intimidating. At another store I was completely ignored. I was ready to buy a phone but couldn’t find the right phone, salesperson, and store to buy it from until I entered the Verizon store on Valkenburgh Street.
I was greeted very promptly as I entered the store. I was told how many people were in front of me. She wrote my name down and I got to casually browse through the store without being bothered by aggressive salesmen. The store is clean and roomy with a lot of phones and accessories on display. I was very surprised that they had the phone that I was looking for on display and in stock. I couldn’t find this phone in their other stores.
My wireless specialist, Benjamin Kirk, did an excellent job presenting the different products and plans to me and answering all of my questions. I felt very comfortable working with him. I was planning to keep shopping but he did such a great job that I purchased a phone with accessories right on the spot. I’m very happy with my new phone and now I’m a loyal Verizon fan.
I went back to get a refund on the car charger because I found out that my old car charger would work on my new phone. This time Raymond Stout helped me. He went above and beyond what I was expecting. He didn’t rush me and fully explained the different accessories that I asked about. He was very easygoing and friendly and had a wealth of knowledge about cellular phones and accessories. I ended up exchanging the car charger for a rapid wall charger. I left the store feeling fully satisfied with my purchase and service from this Verizon store.

The wait time is pretty long and the female manager is not helpful and somewhat combative.
We signed up for a new plan but then I couldn’t get my old number transferred because of VW policies. (You have to be an account manager to take a number of an account. Their website was down so my mom couldn’t add me as a manager and they wouldn’t except her verbal approval.) I’ve had the same number for 10+ years and wasn’t about to have it change. They state it is to avoid fraud but it wasn’t like I was adding a number to a pre-​existing account. Again, this is where the female manager was unhelpful.
Although the new employee helping us was nice and was very apologetic, he messed up multiple times. Activated and transferred number to the wrong new phone and had to preform 2+ credit card transactions because he forgot to do something the first time.
We spent multiple hours on two different days just to get everything straightened out.
The reason for the 2^nd star is that they do offer a military discount if you provide you LES (I believe it is 10%) and the 2^nd manager that helped us actually had his stuff together and got things straightened out.
I will say that if I could remember the female manager’s name I would report her to the cooperate office due to her lack of people skills and combativeness.

The Moanalua service is great when trying to sell you phone service however once they have you, their follow thru is awful and their service to you thereafter is terrible. I would rate them a ZERO!!! I would recommend you take your service to another Verizon store because the Moanalua branch doesn’t deserve your business!
The salespeople there talk a big talk but cannot deliver on their promises or even call you back as they promise for follow up. The managers there have no customer service skills and in fact I recommend they take some training classes. When we had some concerns regarding the service where Verizon screwed up on their end, not one manager from this Moanalua store apologized and offered help to resolve this issue they created!
Great phone service as far as the phone connection, but terrible customer service as far as dealing its people. Very disappointing. False promises on follow through.

I don’t know about you, but I have a love/​hate relationship with Verizon. Service and coverage is great but their customer services (specifically the billing department) needs to step it up.
I dread the days when it’s time to upgrade as the process usually takes some time and I always feel pressured to buy more than I originally go in for. I’ve been looking to upgrade to the S5 from my Rezound. First store I went to, the guy was helpful but in the ended couldn’t help me out due to a restriction placed on my account (again their billing department needs help). Came to this store with cash in hand ready to buy my phone. Chris helped me out and brought out not only my phone but various cases, chargers and screen protectors. I passed on his bundle deal but have to admit, it wasn’t that bad and he didn’t try to burn a hole in my pocket. Chris worked with my budget, never made me feel pressured to buy anything extra and didn’t make me feel like I was a pain to help (even though I asked a ton of questions). Chris even tried to help set up my Isis account to help me save some cash. Sadly my isis account hates me, but I appreciated his gesture. He never made me feel rushed despite me being there till the store closed.
Chris made the experience at this store a good one. It’s clean, open, has some benches to sit on while you wait, and the staff seems pretty efficient with their signing in of customers and didn’t seem to lounge around like other Verizon stores I’ve been to.

Having been with Verizon since 2005, I am satisfied with the service. This visit, I came to upgrade my phone to the Galaxy S5. I had just gotten a new phone back in August but I really wanted the S5. After waiting for 45 minutes to actually receive some help, I was able to upgrade my phone as part of the verizon edge program.
This location is located smack dab in the middle of military central. Not a bad thing but this location is usually always crowded and super busy. The staff, to their credit, were super nice and friendly just very busy.
This place will get the job done but if you are in a hurry, try and go elsewhere. Your patience will thank you for it.

If i could=Zero stars. Verizon sales rep makes promises he can’t deliver. Once he makes a sale, he tells you to contact Verizon directly and then never returns your calls. Another sales person is a «know it all» who doesn’t like being wrong. Save yourself the headaches. Go directly to a carrier of your choice store. Not this express. Staff are not employees of the carrier’s and therefore aren’t held accountable. Also, cheaper options than Verizon, especially due to lack of customer service.

Been to this store several times over the years and they always offer the best customer service.
I used to work in the mobile phone industry so I have higher standards, and they never disappoint! They explain everything really well and don’t hound you just for a sale. The last few times I’ve been in Joe has been there and extremely helpful. He’s helped my parents out as well. Here you get what you want and aren’t forced into something that is the most pricey or most in fashion. They really tell you which works the best and why for you!
Oh, and if you go in and talk to a rep for ages then leave to come back later, make sure you go back to that rep! They put time into you the least you can do is give them the credit for it! (Coming from experience again)
Highly recommend!

I love Verizon! I used to be with Nextel/​Sprint which had the worse customer service ever! I love Verizon because of their customer service. Not only do they help you in store but you can even call or email them and they get back with you within a day!
Anyway, every time I go to this store i get the best service especially from Joe and Erica! They are very knowledgable and honest! Always trying to find the right phone and plan that fits you and your lifestyle!
This store is always pretty busy especially if you go during lunch time. Parking lot is big but can get full during lunch. Store is kept clean and stocked!

This had to be one of the busiest Verizon stores I have ever seen. But I have to say I was serviced quite quickly and it made for a pleasurable experience.
I came to change my phone and the person I spoke to on the phone was the person who helped me out. This is a shout out to Andrew. He was very helpful on both occasions and made me feel comfortable, never being pushy. What was awesome was that I came in for the white 16gb iPhone but they were out of it and only had 1 white 32 gb iPhone. Right before purchasing the phone, a new shipment came in. Here’s where I applaud him… There were only two white 16gb iPhones in that shipment and he was determined to get me one! He even got like a warning from his managers for rushing in to the back room. But in my eyes, he was doing his job and made sure my needs were met. So thank you Andrew!
I’m happily satisfied with my new phone and Andrew was very helpful at transferring my contacts, making sure my phone worked and taking care of business quickly. We definitely need more customer reps like him!

Not really 5 stars for Verizon, but definately 5 stars for Joe! He is the guru of Verizon and Smart Phones. He is honest, helpful, and an awesome problem solver. He is friendly and always willing to go the extra mile for us. We have followed Joe from Keeaumoku, to Kahala Mall to this location and would gladly follow him if he had to move again. Whoo-​hoo! Joe you are the bomb-​diggity!

My week old iPhone just decided to lock me out on the password screen. Customer care on th mainland couldn’t figure out what was wrong I guess it’s because they have no control over my phone if it’s something that they need to do hands on. So, I went to Verizon at valkenburg and although my phone was a pain in the ass to reset (kept having the same problem even when u reset), they were patient enough to work on it. The tech was nice and most of all, he fixed my phone!!! Thank you!!!

if I could give 0 stars, I totally would.
I had verizon for more then 2 years. then I also had there wireless Internet for like $ 60/​month. all of a sudden my Internet would stop working. called verizon & complained because there was no point on me paying for their service when I wasn’t getting their service. but no… they told me my device wouldn’t work anymore and I had to buy a newer device for like $ 100. I don’t think so. so I wanted to cancel the whole thing. but of course, there was a catch. I had to pay $ 125 to cancel the contract. BS. I told the reps i shouldn’t have to pay for a service that I haven’t received. then because out of all the BS I got I decides to cancel my phone.
went down to verizon on fort street mall and paid over $ 600 for the last monthly, & all the BS cancellation fees. (aug 2009)
(jan 2010) I get a COLLECTIONS NOTICE saying I owe verizon $ 60. for what?! called verizon & they couldnt tell me anything except for «call the collections agency». called, of course… no answer. I paid the bill because I don’t want it on my credit.
(mar 2010) I get ANOTHER notice from ANOTHER collections agency saying I owe $ 10.09! WTF! calle verizon explained everything that happened, I was told «that balance is from 2006».
so in 2006 my dads friend that worked at verizon helped me set up my phone because the phone was being shipped to washington state & the bill would be sent to Korea. he made an exception. so, I was told this $ 10.09 balance I was told was from my dads friend setting up my phone on one line, then opening up my line on another. basically, a verizon staff fucked up…& yet it was still my responsibility.
didn’t pay the $ 10.09 instead… I wrote a letter to the president of verizon. got a call from someone in the presidents office with a sarcastic attitude saying verizon made no mistakes, basically just pay the balance. he said I received notices regarding these balances, which I haven’t. he said «well, you did receive them… verizon did nothing wrong, pay the balance».
BS once again. so my next step was report everything to the better business bureau. reported verizon & who responds to my complaint? the sarcastic bastard that called me the first time. no help, nothing resolved. just a pissed off customer who will never get verizon again & made sure everyone I know not to get verizon either.
bunch of money suckers that don’t give a crap, think they’re always right & makes no mistakes. BS.

Visit: 1÷30÷10.
The service here is terrible. Took forever to get a customer rep and then I waited more until she could figure out what to do.
Don’t go with Verizon.