Bali Aga

I just purchased my 13^th and 14^th pieces from Bali Aga and continue to absolutely love visiting the store and buying up the unique pieces. Like Patricia L., I risk divorce each time I walk in here, but it is so worth it. ;) Last evening I had to ask hubby to move old furniture around to make room for the gigantic new piece I bought. Risky business but again, so worth it. Bali Aga is my addiction and I am ok with that. I only wish I could buy more!

I don’t understand why this place has nothing less than 5*. I mean where else are you going to buy reasonably priced WELL MADE furniture on this island without the 5 month wait!!! Pieces are unique (so you know that you’re probably going to be the only one with that table/​bed/​chair), craftsmanship of the furniture is exquisite and for the quality of the pieces the prices are really reasonable. That being said, all of their furniture is made from Southeast Asia, so there is no catalog, and what they have is what you get. If you want cheaply made furniture that everyone else has on this island, this is not the place for you.

I bought a coffee table from here and within one hour discovered it was too big for my living room. I called the store immediately to exchange the piece, which I hadn’t even taken out of the shrink wrap and they refused to offer an exchange. The piece was just brought into the store, it wasn’t on sale or anything like this. The sales clerk never mentioned anything about sales being final, I had to search in the fine print on the receipt. I now am stuck with an expensive piece of furniture not one hour old, and the store manager could care less. I am FURIOUS at this place and I would never ever go back there or recommend anyone to go there. They seem more interested in making a grab for any money they can get than helping insure their customers are happy.

Upfront… I read the reviews before visiting, but I was still intrigued to see what they had since I am always on the hunt for something different. I went with an open mind and the knowledge of my previous Unilocaler’s.
That said, it’s true, the male manager is a little rough around the edges. It’s not hard to avoid him though unless you need something. I certainly don’t see a reason to mark down the stars because he may be brash, the store is still wonderful. I bought an item and I was impressed with how he dropped everything to get a spot off before I purchased it. The female manager, Dhiana, is amazing and very sweet! She is also from Indonesia and knows her stuff. She is extremely helpful and kind.
OK…now that is out of the way… Oh My Gosh… you have got to go here!!! It’s a good thing I had a friend with me to reel me in or else I would have bought enough stuff to get me divorced! Ha! Ha! If you are looking for something unique and different this is the place. I was amazed! Plus, I believe the prices are very good. I learned from Dhiana that the inventory is forever changing. They don’t always carry the same things… so if you want it, you better get it because it may not be there the next day. When it comes to some things like big furniture pieces, the solid wood carved chairs or the root tables… they are the same but different, but they may always have some in stock. Several things they order and some things they go there to hand pick to get the best items. If you don’t see something on the first visit, then go back! I am looking forward to another visit there personally for sure.
The only con is the parking. You’ll have to probably go down the alleyway next to the store to get to some Visitor parking. There are only a few spots there. You can always park at the Ward and walk over. Then if you buy something big… just pull your vehicle around for pick up.

I’ve bought 5 pieces from Bali Aga and all of them are exceptional. You can’t find better quality furniture on the island.

I couldn’t be more pleased with the three dressers I bought. All mango wood. Very fine pieces. Can not argue with the price. Next day delivery. Very interesting pieces in general at very reasonable prices. Worked with one staff member online as well who texted me photos.

I Agree with Patrick G… Chose to spend my money with Sil Vana and Worldwide… Take Note customer service keeps the doors open.

Me and my husband bought a new house and went here looking for our first piece of furniture. They were always patient and willing to help every time we went in. We finally found a piece on sale and purchased it. They went above and beyond for us to get it delivered on a Saturday. It arrived yesterday and we couldn’t be happier. Thank You to the staff for your kokua! We will definitely be back!

After being harassed over the phone by the manager, I went into the store to check on my piece. They said they’d have it ready for me that afternoon and it was on hold for me. Then a few hours later the manager said it wasn’t available and there was no explanation for it. I invested a lot of time in my shopping, had picked out 7 pieces of furniture and thought my work was done. I wonder if the owner knew about this, how he/​she would handle it. They were so unprofessional about the chairs, I cancelled all of my other orders. If you want to waste your time, go here. Even when you buy something you probably won’t get it.

Have to say up front, I did not deal with the owner.
The lady that helped us through several visits was patient, professional, knowledgable, and helpful. I could not have asked for better service.
We ended up buying 4 pieces of furniture here and are extremely happy with the pieces. They are good quality real wood, look great, and function beautifully.
This place beats the heck out of Home World.

Great furniture at really excellent prices. 3^rd piece that I’ve bought here. Their stuff is unique, interesting, and solidly well made for just a little bit more that you’d pay for press board furniture at a big box store. Other reviewers have mentioned poor customer service, but that hasn’t been my experience at all. Recommend this place highly!!! Very happy with my experience and my pieces!!!

Ok maybe they read the reviews and got the hint. Although I vowed never to come in here again, the forces of nature brought me here looking for a bedroom set. What a difference! Friendly customer service from the owner and employees. Maybe I got them on a bad day before but I really appreciated them working with me a little on the price. Sometimes you have to give people/​businesses a second chance.

I’m not one for ranting, but sometimes certain businesses bring the worst out of me. Bali Aga seems to be one of those businesses after I had a very poor experience with them.
I went to Bali Aga after hearing about how cool their wood furniture is from a friend. The business seemed like any other import furniture warehouse in the Kaka’ako area. The selection was huge, and the goods looked very nice upon first look. My wife and I were in need of a new dresser and we found one we really liked. We talked to the sales associate about what options there were for getting the furniture to our house. Instead of paying the $ 100 to get the furniture shipped, we decided to borrow the neighbors truck and return for the dresser the next day. The business took my credit card number and name to hold the piece until the next day, and they said they would have the piece ready to be loaded into the truck the next afternoon.
When we showed up the next afternoon to pick up the dresser, the sales associate stopped the loading into our car and said she noticed a small crack. The crack was not so small upon further investigation — both sides of the dresser were split about 3 feet up the sides. She let us know that we could take the piece if we wanted or we could get the other item they had in inventory at their other warehouse. The only downside with this was it wouldn’t be available to pick up until the following day. I told them I would appreciate a call if they go inspect the other piece to make sure it has no cracks.
The following afternoon, I got a phone call from Bali Aga and they informed me that their inventory in the computer was wrong and they actually didn’t have any others at their other warehouse. They gave me the options of getting another dresser, but didn’t offer any discount or even apologize for the many inconveniences. I decided to cancel the order because they didn’t have what I wanted without it being terribly cracked. The only issue with this was, for some reason, they already ran my credit card for the first dresser even before I picked it up? So they needed me to come in to sign a cancellation form? They told me my credit card was being used to hold the piece, not be charged immediately for the piece. I promptly went down there the next day to get this sorted out and hopefully never have to return to this store.
The only saving grace from this whole experience was the fact that the sales associate told me about the crack she noticed. She could have not said anything and let me take it home and have it fall apart in my bedroom. Then I would have been completely out of luck.
I would advise staying away from Bali Aga for your warehouse import furniture needs.

The owner is not only rude but dishonest as well. On top of it, all but one piece of furniture developed cracks within a year, and the owner refused to hear anything about it and just dismissed me. After spending $ 5,000 on furniture, we expected better service. I have shopped at world wide furnishings and the now gone container warehouse, and all their furniture still looks beautiful. I would stay away from Bali aga.

What on earth, walked in here and there was some hyped up manager YELLING at his staff about damaging the furniture while customers were walking around.
Thanks for teaching my kid some new words you jerk! Never shopping here again.
Oh and parking SUCKS, especially with the workers smoking cigarettes 1 foot from my car.

BAIT AND SWITCH!!!
We’ve bought some furniture from these guys when we first moved to Hawaii a few years ago. Income was not so great so we bought from their «damaged/​as-​is» section and got some great deals for some great pieces with some minor blemishes. Was told these items were damaged when they were being shipped from Bali.
Fast forward to a few weeks ago. We went to the showroom and picked out several brand new bedroom dressers, etc. for our newly remodeled bedroom from these guys after our initial good experience. These items were in perfect condition and had NO blemshes. Paid them and arranged to have my uncle (yes, the uncle wit da pick up!) pick up the furniture. They were completely wrapped in plastic and we could not inspect them but we had no doubts at the time. Transported without any issues, had plenty of extra padding. When we got home, there were multiple blemishes on the items including some deep/​sharp box cutter like damage not only on the front but on the top of the items. Called the shop, spoke to the «owner» Luis Gamarra Pomar (extremely arrogant S.O.B. and likely the a-​hole that is getting negative reviews here). Told us that our shipper did the damage and that we should have used a professional mover!?! First off, I would trust my uncle over some strapped for cash college «professional» shipper for a simple job like this. Second off, the damage was sharp like from a box cutter (probably during unpacking) and was even on the TOP of the dresser where there was no chance of any contact with the truck.
The clearly switched out our new showroom item with a blemished «damaged/​as-​is» item and after we called them out on this, Luis pretty much told us to F-​off. He also arrogantly stated that he’s been in business for 12 years and that some internet reviews would not touch his reputation.
So I figured it my duty to at least warn you guys of 1) this arrogant owner who, yes, treats his employees and customers like dirt, and 2) the bait and switch tactics these guys use to try and get rid of their damaged goods. I would try the store right next to them (will match their prices and were much more personable) but if you must, then I would definitely thoroughly inspect ALL your purchases before delivery (insist that they take off the 30 layers of plastic they apply to try and hide the scratches). I wouldn’t trust their own delivery service as it looks like they’ve had issues based on some reviews here. It’s really sad b/​c they have some nice items at decent prices but this single individual will keep us and all our friends/​family from buying anymore items from this company.

Customer service isn’t the greatest here but they have beautiful solid wood furniture. Everything is made in Bali and imported to Hawaii. Prices are extremely reasonable for the quality of furniture you get (which is great quality!). It’s a good place to get simple, island style furniture. There are lots of unique pieces. They get new stuff every week so check back often.

What’s the owner’s deal? Didn’t realize you were doing me the favor. Needs an attitude adjustment.

I am still a fan of this store. They do have good selection that we want to buy, and we did buy a lot. We plan to buy more.
Considering Hawaii furniture price, I think this place has the best deal for the quality.
We ordered furniture, about the same price as similar items in store, which is great. We waited for a longer time to get the shipment than expected for a various reasons. Luckily we were not in need of items right away, this did not hurt our life style.
After the shipment arrival, our furniture started to crack. The owner reordered the item + replaced.
After all, it took a very long time to settle, but we are happy with our purchase.
TIP: Get the furniture in store.
Street parking, almost none in front of the store. You might be lucky to find one.
There are 3 stories, help yourself upstairs, check them out. We prefer shopping alone, not followed by sales people. We were happy with the store people leaving us alone.
Unilocal 365 — ³³⁄₃₆₅

Located in the back streets of ward avenue. it is a warehouse full of teak, bamboo furniture! The name suites the atmosphere! Very Bali! They have street parking and a few stalls right in front of the store.
I’ve only been here once and believe me I will only go here because my friend really wants a teak bench for her front entrance. Let me tell you that the sales person wasn’t so friendly! When we get there she watches us park the car and everything and then tells us that they are actually close but she didn’t bring down the garage door down because. she was too busy watching us park the car!
She wouldn’t even let us walk around because we were already there! Luckily the piece my friend wanted was right by the door so she got a quick glance of it before we were thrown out! What the heck lady don’t you want to make a sale? I guess NOT!