Delta Air Lines

My go-​to airline is Hawaiian Airlines… for two reasons: 1) Hawaii is my home and 2) my dad works for Hawaiian Airlines. However, if flying Hawaiian happens to not be an option, then Delta it is. So far, my experiences with Delta Airlines have been superb. Food is actually pretty ok (love how they provide a toothpick on the tray AND they even give a snack prior to landing which are big enough to be another meal), service most times is more than just mediocre, movies and games are FREE (unlike Hawaiian Air), AND they provide hot towels! (something Hawaiian Air should definitely think about doing, especially after a red eye flight). Delta is no doubt my choice for international travels.

Pick your poison? You wanna travel? You gotta fly, or maybe just post pics? Doesn’t matter to me.
My choice is Delta, and I’ll tell you why.
I fly at least twice a year, often more. I’ve flown every airline (that includes Pan-​Am! Northwest! American is the worst!!!) so I’ve been around it long before the mergers, I remember (vaguely!) smoking sections. I’ve seen a lot of changes, but the Biscotti stays the same. I love the Delta Biscotti! Trivial, you say? But, isn’t it the little things in life that make it worth living?
The feel of the sun on your face, sand between your toes (at least till you get back to your car), the sound of the ocean? The hum of the engine just before liftoff.
Gently, G-​force, pushing you back in your seat, the sound of the landing gear locking into place, the «Ahhhhhh…» Then a message from the pilot (you think they train them all to say «Ahhhhh»?), and
the voice of Richard Anderson. When I hear his voice, I know I’m going somewhere special. I am spoiled.
Delta has never done me wrong, and much like the elephant, I have a long memory.
But, truth be told, I am a full disclosure kinda guy, I love Delta for many reasons, but one in particular, Kana.
Aloha

This will be about Delta at HNL & LAX. We arrived about 3 hours early for our flight and were among the first few there. But since it was one of the first flights out, no employees were to be found. We stood in line for about 30 minutes before they came out to take checked bags. Boarding was a breeze, as we had Sky Priority boarding thanks to Delta Comfort+. Flight attendants were nice enough, nothing spectacular but nothing to complain about. We landed about 30 minutes early and received our bags in a timely manner.
On the way back, checking our bags took a little longer as it is LAX but the line moved quickly. The employee that helped us was friendly and made a few jokes. We were boarded about 5 – 10 minutes late which was fine except when I felt that the flight attendants were rushing people to put their luggage away and sit. Only then to be told we were being delayed. Ok, you’re late to board us, you rush everyone to sit then you forget something so we’re delayed. We landed about 15 minutes early and did not receive our bags within the 20 minutes so we were given 2,500 each.

I fly Delta almost exclusively and enjoy being Diamond status. The flight to Honolulu was pretty good but somehow was filled with more travelers than expected, i.e. over 70 on standby and no first class available. What’s really bad is when Delta cancelled our return flight.

I have never in my life been so totally humiliated and let down by a company. I made my reservations 2 weeks in advance with the Pet Booking line. I was moving from Hawaii to Tucson AZ with my 2 cats and wanted to make sure I had all of the information and details right. This was a one way trip after all. The person I made my flight with assured me that only certain planes could take pets as cargo and that he had me and my cats booked on the right planes. So when i got the call that morning informing me that would have to take a later flight because the plane I booked with the pet line did not accommodate pets as cargo.
After much debate and being insulted by being offered a $ 150 credit to fly with Delta in the future I got a begrudged offering to cover the flight for ONE of my pets. I took that thinking it was all i could get despite the huge inconvenience of being booked on a later flight. As I said I was moving and was supposed to pick up my keys the next day for my new apartment. As i waited for my flight I got 2 texts telling me my flight was delayed. Instead of leaving at 8:59 AM on the 10^th of December, I was now leaving at 2:43 AM on December 11^th. I was supposed to pick up my keys at 9:00 am in Tucson on December 11^th!!! After some negotiating I was finally given some good customer service by the ENTIRE Delta Honolulu team they really made me feel like they cared about how wrongly I had been treated and made my flights to Tucson very comfortable.
When I got to Salt Lake City, an employee named Dona something took it upon herself to make it abundantly clear that I was not supposed to be allowed to take 2 pets with me. She was so incredibly rude and matter of fact about it like she had something to prove, I am still puzzled by this exchange. I pointedly asked her if she was not going to let me continue on to Tucson. She said no she was not going to stop and made a point of telling me ONE MORE TIME that I should not be allowed to travel as I did. What the hell??? As I boarded the plane to Tucson from Salt Lake City, the man on the ramp asked if he could take my carry on as cargo and I agreed. I landed in Tucson thinking my hellish Delta experience was over. I was wrong. As i finally got to my apartment and got to unpacking I find that my tablet was missing from my carry on bag that I checked as cargo!!! Really??? After all of that one of you ridiculous employees decided he needed my tablet more than me and robbed me of data and family pictures I can never replace. Thanks a lot Delta. Thank you for helping to decide to NEVER step foot on one of your planes ever again. Thanking also for helping me to decide to inform any and all who will listen just how terribly you treat your customers.

Flight DL1149 11.15.2015, delayed LAX to HNL
WOW, got attitude from like 3 flight attendants after a few of us held up the plane due to us being delayed from LAS to LAX. (Due to weather…)
Nice looking, mixed race asian mix, middle agish flight attendant — just poor attitude: first didn’t greet anyone, then says to ME «I missed my dinner because of you.» Then she had to move her luggage off my seat and says «I can’t believe you are making me move my bags — nobody was supposed to sit there.»
Seriously, I was going to go off on her but then it dawned on me «thank god I’m not married to this loser lady flight attendant with a bug up her ass — poor hubby…» I just ran from one gate to another — Thanks for making my trip a pleasant one Beeeeeyotch…
Delta needs to go back to basics and shape up their customer service…

By default, Delta airlines has become my airlines of choice. They are the only airlines that flies my favorite route direct: FUK-​HNL.
(Fukuoka to Honolulu)
I have met the most awesome flight attendants on Delta flights and am truly impressed by their professionalism and friendliness time and time again. (Extra Kuddos to Sterling and Yuki.)
However, As a platinum status member, requiring a minimum of 75K miles of flying each year, i would think a biz class upgrade from time to time would be in the cards, but no, not once, ever!
(Special note to Richard Anderson, please take care of your International flyers too)
Come on Delta, ratch it up just one more notch, so that I absolutely want to stick around even if another airline entered the market.

Flown for thirty years but delta just achieves a new low out of lax we sat on the Tarmac no Ac no water for almost 2 hours. Thought I was going to pass out. They should have preflighed the aircraft before boarding. Service was poor one flight attendant was so big she couldn’t walk down the Adele without disturbing everyone down the aisle.
On the way back the plane arrived 3 hours before my flight and delta couldn’t have been more disorganized and understaffed. Really. American Express just offered me a new card affiliated with delta. I don’t think so

My first trip to Hawaii in 6 years was a pleasant and fun trip EXCEPT for traveling on Delta. The flight to Hawaii was delayed 2 hours which was even better by keeping us trapped on the plane during repairs on the hottest day of the year. No passenger consideration at ALL! The return flight was a cluster during boarding because the boarding process started late and then Delta gate staff has the never to tell folks to hurry up in a rude tone. Delta needs to work on customer service! The product Delta offers is not unique so service is all they have. Much needed improvement.

Checked my parents and sister in tonight for their flight to SFO. Had about 5 workers standing… anyway, to make it short and because I’m still mad at them they were so rude, slow and very unfriendly. If it wasn’t for my sister, I would have bitch slap someone there tonight and put them in the carousel. Just because you work for an airline doesn’t mean you’re better. Have some people skills next time.

I flew DA 612 June 6^th. Carmen was our flight Customer service representative. She did an AWESOME job. Checked on us repeatedly, kids were ok etc. The other people working with her did very well also but I don’t remember their names :-(Not all flights nor every Delta employee is as good as Carmen but we were pleasantly surprised & left satisfied :-)

Really enjoyed our flight to Hawaii from LAX. (Connection from SFO). Hoping our direct red eye home is just as pleasant.
Delicious snacks: hag a choice of peanuts, pretzels, or cookies; picked all three. Free movies and TV. A ton, TON of leg room, and friendly service. Wasn’t sure about the bag policy, but my two small carry on items were totally okay. I’d definitely fly with these guys again.

I. Detest. Delta.
Truly, I want to like them I really do but they’re like a bad ex, no matter how much you want them to change they just aren’t going to.
Keep in mind this review has nothing to do with their aircraft or the gate agents anywhere I’ve been because they’re consistently lovely. The planes have plenty of room (okay I’m short) and I love that I can watch tv/​movies for free.
See, I really do want them to not be so horrendously late all the time so that I can like them. But they keep letting me down.
I’ve taken a total of 6 flights in the last 40 days, and have had 5 of the 6 cancelled or delayed. I know you’re thinking what’s wrong with this chick, why does she keep flying them? But I booked a couple of trips in advance and thus was stuck!
From numerous one hour delays that ended up in a cancellation and ultimately flying out 11 hours later without anything offered other than a cold McDonald’s breakfast sandwich, to a 90 minute delay because the pilot and crew were stuck in traffic trying to get to the airport… no, I am not kidding. Incredibly to me that EVERY SINGLE passenger made it to the airport with time to spare but the flight crew who frequently does this route couldn’t get it together…
I could go on for days but I think this will give you the gist; they think that being on time 58% of the time is acceptable so… fly at your own risk!

The HNL branch of Delta Airlines is no better or worse than most Delta branches nationwide. Specific to Honolulu Airport, here is a road warrior tip: If the line at the Agriculture Inspection or Check In baggage is very long, try to use the Curbside Check-​In. My recent HNL-​DTW flight had me checking in at about 8 pm at night. For some reason, there was a godawful line at Ag Inspection. I immediately wheeled my bags back to the Curbside Check-​In. No line! The friendly baggage agent took my bags, processed them, gave me my bag claim checks and boarding passes (I asked for them) in less than 5 minutes! Definitely repeat and recommend Curbside whenever possible!

I was forced to fly Delta to keep together with my traveling party, and I have to say I thought it was gonna be cool, but it was not as good as I expected. Mind you this isnt the worst airline, but I’d rather pay a little more and get better service. I did feel the need to upgrade my seat to get leg room as I did not like having my knees jammed into the seat tray in front of me. Once I did upgrade the seat was excellent. But after crunching the numbers I think I paid MORE than I would have on my normal airline that has seats that do not force me to upgrade. Delta is the first airline I needed to find an exit seat or front row seat. All the other airlines I just sit on any aisle. Nickle and diming I understand but you get what you pay for, and I WILL PAY FOR BETTER ON ANOTHER AIRLINE.
Delta is a medium experience, passing grade, but not blow your mind great. Not crappy bottom of the barrel either. Just passing.

Honolulu (HNL) to Tokyo (NRT) has a few options for flying Business Class. There appears to be no nomenclature for «First Class» on this route, though let me tell you this: Business Class IS First Class on Delta. I don’t mean this in a derogatory manner, I am clearly stating that the service, solitude, comfort, and amenities are «second-​to-​none».
I’ve honestly traveled the world (as my profile reads) and have flown a good 50% of all airlines (only business or first class since 1997) and can honestly say this is an equivalent to the Japan Airlines (JAL) First Class in (almost) all aspects.
The seat was on the second level up. You enter, go upstairs (which is entirely Business Class passengers) and find an alcove dedicated to you for your journey. I believe you’re seated with approximately 12 others on the upper level. You have amenities such as a 110 VAC plug outlet, a USB outlet, a personal gaming/​movie/​music option monitor, a full flat 180 degree chair/​bed that a 5’11″ person (myself) can comfortably sleep on, privacy (tall partitions abound between you and everyone else, and fun little extras, such as a Tumi brand bag loaded with all sorts of things you’d need/​require on a flight of this magnitude.
The food was delicious, plentiful, and appealing to the eyes; a welcome site with an eye opening aroma. The beverages are multiple to say the least. The slippers, thick comforters, and sanitarily wrapped entourage to include a freshly made pillow, all scream FLY ME!
Delta, since this flight, we received your American Express Delta co-​branded card and use it daily. With the foreseeable future holding more and more flights between Japan and Hawaii… DELTA is the ONLY airline we will ever fly again on this route.
Customers: I highly recommend you change your current AMEX Card to the Gold Delta Skymiles AMEX Card as well. You’ll earn the points and enjoy the flights!
I encourage you to partake in their lounges at both HNL and NRT. HNL may not have showers or beds, etc. though they offer delicious food, beverages, comfortable seating, reading materials, a business area for work, and more. NRT has more to offer, though I’ll leave that to your imagination and surprise you when you arrive.
If I was able to «fly» you in the right direction to fly Delta, please select a button below my review to let not only my wife and I know you’re feelings of this review’s content and personal experience, moreover, let Delta know they will be seeing you in the near future.
Mahalo nui loa! ~Joey

It’s a nice plane but they nickle and dime you on everything. Movies cost $ 6.00 bucks Ear phones — $ 2.50 and Food is $ 10.00
Food is horrible by the way. They also check your carry on bag length and width. They have this little machine you put your bag in and if it doesn’t fit you have to check your bag.
The inside of the plane is nice and there TV screens look new but man its kinda tight in those seats.
The experience was good but note to self for next time. Bring own headphones. Watch movies that don’t require money and bring own food.

My flights between LA and Honolulu on Delta definitely were better than other flights I’ve done with Delta (both domestic and international). I also appreciated that the fleet for this flight is very new so you’re going to get a nice plain with all the new upgrades.
I’ve had plenty of trouble with Delta in the past, but this trip was spot on and once you were in the air, things were wonderful.

HNL to LAX is only about a five hour flight. However, when you’re flying in the premium cabin, it makes for an enjoyable ride.
To start off with a few adult beverages, complimentary, of course, before the plane even takes off, surely makes for a more relaxed journey. With seats that recline fully into a flat position, along with your personal entertainment system, and staff who are super attentive and friendly — it’s why I consider first class, spoiled class. Food, snacks and refreshments all part of the package — unlike the other cabins where passengers have to pay more, in addition to their airfare cost.
Ticket counter staff, as well as those at the gate were very nice and friendly too. In fact, everything went so well on my return flight that when I got home, I double checked all of my belongings because nothing in life usually ever works out so well.
Flight left the gate on time, arrived early and my luggage was the third and fourth pieces dropping onto the baggage claim carousel. It was an awesome way to finish a shorty stay in paradise.
The only thing I didn’t care for, and never have — is having to pay for each piece of luggage.

I was wondering why I had these old pics of a disgusting air plane floor from our last trip from HNL to LAX, Delta Airlines Flight 2364? Oh yes, that’s right… to REVIEW them… late as this review is it still encompasses my true feelings for Delta.
Every single Delta flight I’ve been on has been delayed… EVERY ONE. I am not kidding. Usually, the excuse is this: «we are delayed due to inspection of the luggage latch on the plane» which is a code word for «something is broken but we’ll just say it is the luggage latch». My job requires I talk to LOTS of people, about everything, so it was hilarious to hear one of my clients say Delta messed up his flight due to a «luggage latch malfunction». I guess they use this excuse a lot.
This time, however it was not the luggage latch. It was the FUEL LINE. The mechanic speaking to us over the microphone said, «we don’t have the parts in stock» and basically who knows how long we would be delayed, which was a big pain in the ass since we were supposed to land in LAX in time to enjoy the day. He comes back on the microphone after several hours and says «OK we just borrowed a part from Hawaiian Airlines»…excuse me, BORROWED??? What kind of joke airlines are you running? You don’t have the parts so you have to casually BORROW a part from another airlines? Hmmm very professional. You could have lied and said it was the luggage latch again, I would have heard that like the third time. Of course after that announcement it took several hours to fix the fuel line.
We got free apology coffees from Starbucks compliments of Delta and I asked the Starbucks counter girl if Delta was famous for this and she said yes, Delta and United give out free vouchers due to screwing up a lot (although I’ve never had a problem with United)
Aside from the disgusting floors (see my photos, too bad you can’t see the blown-​up version on my desktop, you can see every hair, every pretzel, every booger and don’t tell me it was just dirty that day… that grime was ancient) the plane actually flew without crashing so maybe I should give them two stars. Thanks to Delta we landed in LAX at 3 AM the next day, seven hours delayed.
Cheapest is not the best, and if you are in a business arrangement, on a tight schedule or have a connecting flight to catch, do NOT fly Delta… you’ll be really sorry you did.