Enterprise Rent-A-Car

Last time flying into HNL, we booked through another car company. They gave us a car smaller than what we reserved (and pre-​paid for) and argued it was correct. We ended up just taking it because we were too tired from our flight.
This year we did Enterprise. The shuttle was fast and friendly, we were helped immediately at the kiosk and when I needed to change our cars last minute, they were super friendly and helpful. We rented a convertible on Maui but found it was just too small for our luggage and a bit of a hassle at this point in our trip. They showed us all our other options within the price range and we ended up with a brand new JEEP. Super clean, comfortable and a great ride. I was so happy not to have a hassle changing cars. We were in and out with minimal wait which is something to be said at the busy HNL airport location.

I have had only amazing experiences with Enterprise HNL airport! After a substandard experience with another company, I made the switch and just wish I had done so earlier. They are friendly and super fast which can be challenging at the Honolulu airport. Thanks Enterprise!

I have been to Oahu on several occasions and have used Enterprise exclusively. You can’t beat the Customer Service, friendliness or accuracy of the reservation.
I will continue to use Enterprise for all of my Hawaii visits!
Mahalo!

We arrived, 3 minutes later the shuttle picked us up. As soon as we arrived to their facility, someone was waiting to greet us. The process in the kiosk literally lasted two minutes, and two minutes after that we were out and about strolling in Honolulu. The fastest I have ever been taken care of. Thank you!

Thank you Chad and everyone else at Enterprise! My phone slid out of my purse in the back of our rental car when leaving Honolulu this morning. Luckily for me Chad not only checked us in (10) days ago but also answered our call when I realized my phone was missing. He promptly found it and sent it to us at the airport. Thank you so much!!!

This Enterprise is amazing, especially considering the heavy flow they get from the airport tourists. I’ve rented cars here a couple times, and the customer service is helpful but not pushy. Each car I’ve rented has been in wonderful condition and incredibly clean. When I ended up flying out a little earlier than expected and wasn’t able to refill the gas tank, they waived the refill fee for me, and made it so easy for me to return the car at 5 am. The airport shuttle to and from the airport is friendly and quick. Having had some other very negative interactions with nearby rental spots, I’m wholly committed to only renting from Enterprise from now on.

It was unclear where to wait for enterprise shuttle in airport, not enough signs pointing to area. After getting picked up, got to rental location quickly — driver was very friendly and informative. Some initial confusion on availability of our reservation at location but they found us a vehicle fairly promptly.

Fast, great car, low milage, got us where we needed to go!!!

I’m so disappointed with this enterprise location. I rented a car a week ago and left a book in between the seat and the middle console. When I got home one hour later I called and asked if they had found my book. The girl on the phone said she would call me back. She never did. I unfortunately had to call today and when I spoke to the girl who took my call she was so UNfriendly and it was like I was bothering her. She said she had not found the book and had looked in the lost and found it’s not that I lost my book but it’s the principle of the fact it’s gone:(she said she would have a manager call me and I am still waiting. I will update later. I will call corporate office

When picking up our car there was no check-​in counter like we had at Dollar Rentals in Maui. We had to check in at a kiosk which was so impersonal. We went out to pick up our car and this very young man assisted us. We order a small car which was a very small Fiat. This was fine because it was to just navigate the busy streets of Honolulu. The young man tried to get us to up grade to bigger for $ 5 a day more. We decided the Fiat was fine. All of a sudden the Fiat was scheduled for service so we could not have it. He gave us the 4dr Hyundai for the same price, the one he want to make us pay $ 5 a day more. We checked the car for damage which there was none. I got into the drivers seat and he proceeded to pressure us into buy insurance which was about $ 100 or so. We declined but he kept giving us accident scenarios
about if we had an accident. We finally said «NO» we don’t want insurance… very annoying young man. We got to our hotel to find out this older vehicle did not have a remote open trunk but needed to pull a leaver by drivers seat. Also the key would not work to open the trunk. We returned the car at a different location, not at the airport. There was one person running around attempting to check-​in 5 vehicles. Finally, she got to us and said the system was down and I was able to get some document saying we returned it in the same shape we got it.
I don’t plan on renting from «Enterprise» ever again. Dollar Auto Rentals was a «5» in my book. We were assisted by live person, not a machine. We were up grade from our small cheaper car to a «Mustang» convertible at $ 25 a day more. It was brand new !!! On our return to «Dollar» we were checked in immediately but a knowledgeable friendly person. «Dollar» customer service is a 100 time better then «Enterprise» !!!

Maybe I just had a bad experience, I’m still trying to figure it out. I was moving to Hawaii and needed to rent a car for a week. Upon arrival to the Honolulu Airport, there was no personal at the Enterprise counter, just a sign that read «please go to the center median and wait for shuttle bus.»
I just moved to Hawaii and I have 4 pieces of luggage, a backpack, my laptop and a surfboard. I find a cart and load all my bags up. I’m pushing a cart overloaded with luggage, dragging my surfboard in the other hand and just as I get to the center median I see the Enterprise shuttle van drive right by me. WTF?
I never saw the van after that, I waited over 45 minutes standing on the curb, I had to call Enterprise on the phone and tell them I’m waiting. My only positive experience was with the shuttle van driver, he was friendly and happy to help me with my bags. After him, everything slid right back down the hill again…
Upon arrival to the Enterprise terminal, as I’m trying to drag 4 pieces of luggage, a backpack and my surfboard around the terminal, NO ONE offered to help me with my luggage. I would estimate that Enterprise had 6 – 8 employees that day on shift, maybe more.
After checking in at the counter and finally getting my car. Again I ask the nice lady helping me for assistance with my luggage. She just turned around and walked off. WTF? Now I’m looking for the «kick me» sign on my back. WTF is going on with this place?
The odd thing was that I had mentioned that I had come to Hawaii for summer work, maybe there is bad blood between the locals and newbies. I guess if you came to my town I would do the same thing, but I’d spit my chew on your shoe and tell you where to go.

Whenever I needed rental services in Honolulu for either business or leisure, I’ve always looked at Enterprise first. Their lot is located away from the other companies, which I feel makes the experience better with less congestion.
On my most recent visit 4÷24−4÷28, it was the first time I was greeted by a lobby full of kiosks rather than friendly representatives. A young male representative, however, was very helpful and walked me thru the kiosk. At the same time, I think it’s overkill and pointless to have both. Is it self-​service or not? What’s your concept here, Enterprise?
Once through that, I was greeted by another friendly young lady who gave me some great options for rentals in my category and offered upgrades to suit my needs. Shortly thereafter, I was on my way. Hassle-​free!
Upon exiting, you need to remember a code to open the gate. What happened to the dude just checking your license?
I gave them ³⁄₅ stars because it seems this location has declined on personal customer service. I’ll still rent from them, but will be more open to competitors in the future.

I had a short wait for the shuttle at the airport to the off site Enterprise location. After arriving, kiosks were available for check-​in, but was required to see a staff person before getting my car. I had another short wait before heading out for my car. Unfortunately, my car wasn’t ready and I had to kill about 10 – 15 minutes. Not major, but since I had reserved the car, I was surprised that there wasn’t one ready. The car was clean and in good working order.
Upon returning the car, the staff was very attentive and courteous. They were ‘fast’, realizing that most are trying to catch flights and are in a hurry. They were very friendly, lots of smiles all around! Returning the car and leaving for the airport was seamless (and appreciated!)
All in all, I had a very positive experience with this Enterprise location. I would have given 5 stars had I not had to wait for the car. I would use them again.

Got back from a two week vacation in Honolulu about a month ago.
The night before our trip to HI, I reserved a car. During this time, the special was for the premium cars, which was less expensive than the economy. So I went with the premium. However, I do want to add that a week before, I checked the Enterprise site. Had I reserved the car at that time, my total cost for the Compact car would have been half the price. But, the special for the premium car was unavailable. We took the red eye flight from LV to HNL and got in at 6am HST. While my family went to pick up our bags, I went to pick up the car.
The shuttle drivers in HI are the best. Super friendly and helpful; the Aloha spirit that I miss so much. They treat a complete stranger like family. As I entered the facility, I used the quick and easy kiosk to get my car. Even though I didn’t need assistance, the attendant was friendly and helpful.
As I went to the curb to get my car, the outside attendant looked out into the lot and couldn’t see the premium cars, so he said he would check that out and get back to me. He came back to me with a nice midnight blue Volvo X60! They ran out of premium cars because of the special they were having that weekend. Not only was it President’s Day weekend but also Valentines. No extra charge for bumping me up to the Ultra Luxury package.
Now, if you’re going to Honolulu and will be using Enterprise, just keep in mind that the car lot is not on-​site. So be patient as they may have only one shuttle running and they have to go a ½ mile to take you to get to your car or back to the airport.
Although I was fortunate to be upgraded to a luxury crossover, I would have preferred the less expensive option with the compact car to save and spend on something else.

My husband recently rented a car from this location for business. Andrew «Andy» Pang was very professional and helpful. He personally walked them to the rental car and also upgraded the car for free. My husband was extremely happy with his experience renting a car here and will definitely be giving them his business again in the future!

I’ve always liked Enterprise RAC. From catching the shuttles to the Employees who assist. I don’t think I’ve had one bad experience yet.
Got here at night and walked in. The Employee greeted me and assisted me in processing my reservation. From there, he brought up the contract to have me sign and I was out the door! 10 minutes tops, and that included a change to the reservation!
Once outside, I was greeted by another friendly Employee, who pointed out all of the cars I could choose from. He even let me borrow his flashlight to check for damages and once everything was good, I was on the road! 15 minutes or less, total time from bus ride to speeding down Nimitz to grab a bite to eat!
So far so good, and not even a premier member, or whatever they call it!

Wonderful experience from checking in all the way to checking out! From landing it was the aloha vibes from catching the enterprise shuttle bus (luckily they were there right as we stepped out of the terminal) to the driver who had an awesome sense of humor. After arriving I was quickly taken care of and I had a 4dr Jeep Wrangler waiting in front of me within 15 minutes of arriving.
Now the reason why I took off a star because of their location. They are not near where the other car rentals are so when I was returning the car, I had a hard time finding the place. Who knew the shuttle driver wasn’t kidding when he said to go the opposite way when you see signs for «Return Car Rental»… Go figures!

I don’t know that I could recommend it more highly! First, the shuttle that takes you from the airport to the car rental was right on time. Next, the employee that helped me claim my reservation was helpful and patient with me as a jet lagged traveler (I’m so sorry I can’t remember his name but it was late at night on Dec. 16). I was surprised to find that while I had gotten a high estimate online for adding one extra day, once I was actually at the car rental place in Honolulu, I was offered a better price for adding an extra day!
I was pleased to see that it’s free to add a spouse as a driver. But an extra, non-​spouse driver costs $ 12.99. The cherry on top of all of this experience was that an employee named Giselle gave us a free upgrade! Heck yes! THEN Giselle told us that another employee, (I think his name might have been Mark? Or Matt? He had a Ninja Turtle wallet lol) was vegetarian and could point us toward the nearest veg friendly restaurant since we were famished. Unrelated, it was a good recommendation.
Returning it was a cinch. Only downside, there are just NO GAS STATIONS NEARBY so don’t plan to fill your tank right before dropping your car off. They were nice and only charged me for 3 gallons, but I’ll remember to fill the tank somewhere farther from the airport next time.
A++ This is the only rental car place I will use the next time I visit. These people are top notch and will take excellent care of you.

We used this location of Enterprise flying into HNL.
Just like every other airport, the enterprise shuttle will pick you up and bring you to their office. Walking in you’ll see several kiosks to check in without going to their counter. Unfortunately their kiosks do not read Nevada bar codes on the drivers license so I had to wait for the counter. Bummer.
The service here seemed a bit slower than other locations I’ve used. Hence the line doesn’t move very fast. After checking in you have to take your receipt to the gentleman at the outside desk. Again it’s different than other locations and somewhat slow.
The nice part is neither customer service agent tried to upsell our car rental. I appreciated that.
Enterprise has always been good to us. Always a newer vehicle and our bill is always correct.

I’ve been meaning to write a review for this rental car company but just kept putting it off. Ever heard the phrase «better than nothing»? Well, this review will relate to that phrase.
So when I go to Honolulu for meetings, Enterprise is the company we get our rentals from. The service is good and friendly haha, maybe it’s because we’re state workers. My colleague is the go to person since he’s the driver most of the time.
Okay, so we end up getting this blue Honda Civic. I was like «since when Civics were rental cars» but anyway car was kinda jacked. I’ll tell u why:
1) Car was super dirty! I thought the rental car companies wash the vehicles before renting it out again?
2) Car had scratches all along the sides as if they went bushwhacking somewhere up a trail.
3) Interior of the car didn’t get vacuumed that good.
Set aside all that, you really can’t beat gas mileage on a Honda Civic. And you know what, main thing it takes you from point A to point B and back. Really wished they had better and cleaner vehicles though.