Hertz Rent A Car

The set-​up at Hertz in Honolulu is not conducive to people with disabilities. My wife wears a foot brace/​boot and finds it difficult to walk. She uses a wheelchair to navigate the airport but when we went to pick up our car there was no option but to walk across the street, up a ramp and down the rows until we found our car, all this and dragging 2 suitcases, 2 carry on’s, a back pack and a purse. In other words there was no way to bring the car to the luggage and my wife.
The return of the car was just as bad as the pick-​up for the disabled. Start by parking the car, taking out suitcases, and walking many, many yards while dragging several suitcases all the while the wife is wearing a leg brace. Yes, there are carts to rent for $ 5:00 but on a limited income and disabled these carts should be free. Then we had to wait 15 minutes for the bus to take us to a connecting flight home. The first bus was full so waited for another one, then I helped my wife on the bus and while I was trying to get all the baggage on people went around me and I couldn’t get on. There is my wife on the bus with 2 bags and myself and 2 bags, not able to get on because people were crowding around the door. Thank goodness the bus driver had people get off and wait while my husband got on. The buses were at least 15 minutes apart which is way to long to wait when catching a flight.
All in all the new set-​up is very difficult for anyone with a disability.
The check in was fast and efficient with a new car which was nice. The staff friendly but unhelpful when asked about bringing the car around closer. It just couldn’t be done.
If you have a disability like a wheel chair or a leg brace or many other things, this set-​up is almost impossible.

We had a great experience with Hertz. The location was easy to find and there was no wait for us to get the car or return it. Their prices could be more competitive but overall the service was great and we got the size of car that we selected.

Airport Hertz provided outstanding customer service to their rewards members, wait time less than five minutes. I had no difficulty exchanging vehicles due to color preference. Kevin Ferreira an excellent professional in what he does and provides great service both times I rented while in Honolulu. I’m proud to be a rewards member and to have met Kevin who understands his profession, enjoys it too! ALOHA, see you again in December!

NEW counter and location at airport, right outside luggage pickup, just follow the signs. We arrived at 9pm — no line up, our check in was a breeze and the car was right there in the same parking lot! We got a brand new Nissan too. Booked through BCAA (Canada) at USD28/​day. Return process was quick and easy and just minutes walk to check in counter for our departing flight. Excellent experience, I’d do it again.

I always rent through Hertz and I’m a Gold member. It makes the whole auto rental process so much easier on O’ahu, especially with the new rental car locations inside the parking structure. I liked the previous location better, but now that I’m getting used to this — it works! The Hertz staff are ALWAYS wonderful, courteous and helpful!!! The Best!

Based on the reviews we read on here, we were afraid that our vacation will start off with a disaster at Hertz. To our surprise, everything was smooth and quick. When we arrived at Hertz location at the airport, there were only 3 people ahead of us, and there were 3 registers open at that time. The line moved very quickly and we were in our rental car in under 10 minutes.
The car was clean and well maintained. Returning the car was also a breeze. We dropped off the car and were directed to our airline’s location. Everyone was polite and helpful.
Overall, we were very happy with the car as well as the Hertz employees.

The car itself, great.
The drop off of the car, easy and painless.
My issue was with the picking up of the car. I had rented the car through my company because there is a discount and was excited about the rate my company gets. I saw the inventory of the Oahu Hertz, made a selection based on my needs, and booked my car.
After a 6 hour flight with a delay, I was happy to get my family in the car and drive off. Unfortunately, this would take another 20 minutes once we got to the counter. I brought my confirmation email and was asked for proof of employment to get the rate. There was no notice about this in my company portal, my email confirmation, or a reminder on the Hertz site at checkout. I didn’t think I would need a Business card, ID Badge, or pay stub as was suggested. I asked if logging into my company portal would be enough and that was a No. Thankfully my company scans our checks when we opt-​in for direct deposit so that worked.
Hurdle number 2, the barrage of overly helpful up selling. I reserved a Jeep Compass for 4 people and 5 bags. The agent said we could upgrade for «only $ 137 more» per day for a 7 seater toyota Highlander. I responded no politely and asked to have the car I had reserved. I was then offered a 7 seater dodge journey so we could be comfortable also with a rate increase. I countered with me getting to my home airport in a sedan with everything she saw plus a driver on an hour drive. She seemed surprised and stopped with the upgrades, or so I thought.
She left to what I thought was her getting the keys to the Jeep but was instead asked if I would like a Chrysler 300 for no additional charge to which again I had to say, no thank you, I’d rather have the Jeep I had selected online. Everything else was the typical «would you like insurance on top of the insurance you are paying for to hertz?» No «GPS?» No. The only thing I would suggest isn’t a rip off is the top off service at the counter. She said if we selected it, the price per gallon would have been $ 2.50/Gallon which was competitive to every gas station on the island other then the Navy one. Unfortunately I was in a mood to continue to say No to anything else she asked because it had seemed like she was not listening to my needs.
So other then check in, everything was great. The car smelled new, the car was reliable, and the drop off of the car was easy.

There were 7 of us not able to make our flight out of LAX, so we set up
a last minute OW rental to SLC. Amazingly enough, we got it for around
$ 140 ow. While others were pricing around $ 400 for a OW. Crazy!
We got a nice van and being a gold member there was no line for me, and
we were on our way home within a hour of arrival. Great service!

Outstanding transaction. No problems picking up or dropping off the car.

Signage on getting to the rental desk is not good if you fly in on United. As a result, it took us more than 10 minutes to lug our luggage to where cars could be picked up. That was annoying, and compounded by the fact that Honolulu Airport doesn’t have Gold Member Service. I had to wait in line for keys.
The car was clean, and large enough for 4 adults plus luggage, but had a hamster wheel instead of an engine. It had trouble getting up even smallish hills and an odd tendency to shift itself down into 1^st gear instead of drive. The key fob opened the locks but there was no button for opening the rear door — really annoying!

We received wondering service from Kirlene — she was very helpful and friendly. Our rental car experience was excellent!

Service was great. Received a reasonable weekly rate of $ 450 for a Jeep Wrangler unlimited. Pick up took a little longer than expected to process but asides from that, everything was great.

I had to come back to Oahu from Southern California to see my Mom who is in the hospital after suffering a stroke. The shuttle to and from the airport was fast and with very courteous and helpful drivers with luggage. The check in person was also very courteous and was sympathetic when she became aware of the circumstances which brought me home. She even gave me a free upgrade from a Toyota Corolla to a Jeep SUV which was a really nice thing to do. I would definitely rent from Hertz again at this location.

At the new facility, Gold 5 Star status means you get to walk further to get to your car. The person at the counter gave me directions to my car with a smile. She was delightful. Maybe she was really laughing because she knew I had a long schlep with my bags to get to my car. Could it have been any farther away… NO. The old pick up location wasn’t much better so ther’s no reason to kvetch. The car was fine, except it was out of windshield washer fluid. A big annoying indicator light was on as soon I started the car. No time to have them correct it as I had an appointment to get to.

Pick up of car was fast and easy it was already waiting when we arrived. Easy to return car and get back to Honolulu airport quickly. Good low prices large selection of new cars.

This place was great. Only problem is, thry talk to their customers forever then release the car. They made smalltalk with us as wellbefore givingus our keys.
BUT i would like to thank the manager here. We had returned our car back to hertz because our flight was at 3pm. We missed it and went back to the car rental to see if they allow us to have it for another few hours till the next flight and they said yes! Only the manager allowed it! Thank you! Will return :)

First off if you’re trying to find the Hertz Gold counter… Keep on looking and walking towards the parking garage. The signs are awful. We were advised not to take the bus because it would have to loop around the entire airport before getting to the garage. That would have been nice if there were signs to direct people in the right direction. When we got our car, the brakes were awful and it wasn’t cleaned. The only redeeming person here is Kamaile who was nice enough to intercom the folks at the desk to let them know my husband was on his way to get another car. My husband also worked with the manager on duty who was super helpful! When we finally got the next car, Kamaile helped us move our luggage to the new car. The car we got was really nice, but unfortunately, they forgot to clean it out as there was tissue and junk in the compartments and the previous Hertz renter’s form was found in the car — Sorry, we didn’t make the mess as we just left the trash in the compartments.
Terrible situation but it was nice to know that people like Kamaile and her manager work here. Thanks for your help — the extra star goes to the 2 people above.

My former company used Hertz which I loved and I rented from them so much that I still have frequent renter points. I used points for this rental. Since my last visit they upgrade the rental facility which at first through me off. The new site is nice but they still require you to go to the counter to get your car. This is one of the few sites I have rented from the does this. Such a waste of money and time to have you go to the counter.
It slows down your departure from the airport which is my big complaint. You have to go to the counter then go to the car. Other sites you go right to the car and then drive out a checkpoint. So much faster and more economical for the rental company. Other than that I do like the new setup.
So I go to pick up the rental and the lady tells me that I have received an upgrade to a larger SUV. I was supposed to have a medium sized SUV. I get to the stall and there sits the Nissan Armada. Now normally an upgrade is a good thing. I should have went back and said no to the upgrade. Driving a large SUV in Oahu is not recommended. It is always nice to get an upgrade but this time I should have said no thanks.
It was a nice vehicle but parking in Oahu is tight even for a medium size SUV. I make it work and dealt with the parking issues. When I checked out of the hotel the valet staff noted — oh you are driving the large vehicle. One cool thing is if you fly United you just walk across the street from baggage claim and to check into the airlines. No bus ride needed — got to love that part.

Horrible shape vehicles!!! OMG the first mini van they gave us was white a big black indentation like a side swipe on the passenger door, dings all over the vehicle. We asked for another vehicle and had to wait 45 minutes for a black car which was filthy — crumbs on the seat, dirt on the back of the car and panel going into the trunk was coming off! Small dings all over this car, but at this point just want to get out his place. CHECK your vehicle people these cars are in horrible shape!
Customer service people were actually nice and tried to help us so that’s who gets the one star in this review.

I had no trouble with both the pickup of my rental vehicle and the drop off of my rental. The location is convenient but be aware that the inside counter by the baggage claim area was not open. You will need to go outside to the car rental area. Also both kiosks were not working but there was only one person ahead of us at our pickup time. The car worked as it should the only thing was it didn’t have a passenger side mat and with beach sand it was kinda hard to get all the sand out with the gas station vacuum.